Frequently Asked Questions
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Can I view my student account and/or financial aid information on-line?
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If I sign the Credit Agreement, do I have to pay on the payment plan?
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Should I sign up now even if I don't intend to use the payment plan this semester?
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What amount of housing and food plan will be included in the partial payment plan?
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My financial aid will not be here by the due date; can I use the payment plan?
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If I pay the balance off early can I get my membership fee reduced?
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I am receiving financial aid; can I use my financial aid for the payment plan?
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I have not yet received my financial aid offer, should I sign up for the payment plan?
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I have a question that has not been answered here, who should I talk to?
Q.
What is the deadline to pay fees?
A. The deadline is 4:30 p.m. on the date specified as the due date on Fee Information. Fees may be paid on-line, by mail
or in person at the Bursar's Office, Cashier's Windows, Student
Services Building, Room 1300. After the due date, mandatory administrative
assessments (late fees) will be charged as shown on the fee information sheet.
The Bursar's Office is open Monday - Friday from 7:45 a.m. to 4:30
p.m. except Labor day and Martin Luther King holidays.
If paying by mail, send a check, cashier's check, or money order. Please be sure to include the student name and Campus ID on the payment. If you want a receipt, send a self addressed stamped envelope. Receipts will not be returned without an envelope. Do not send Student I.D. cards.
Q. Can I view my student account and/or financial aid information on-line?
A. You can view this information by signing into the Student
Information System. The student can set up SIS Guest Access, allowing you to view their financial information, make payments and print-out charges and payments for your records.
Q. How can I set up a
deferred payment?
A. Deferred payment can be arranged. In cases of financial
hardship or extenuating circumstances, contact the Bursar's Student
Billing Office, SS 1300, to obtain a written extension. This delayed
payment will
not exempt you from mandatory late payment penalties. All students
who do not make a payment by the due date, must contact Student
Billing Office to make payment arrangements.
Q. What is a Payment Plan and how does it work?
A. The Payment Plan is available for Fall and Spring semesters only. For more information please click on Payment Plan.
Q. When is Financial
Aid Released?
A. Financial aid will be released on the first day of classes.
Any and all loans, scholarships, grants, or awards, whether public
or private, designated for education expenses must be disbursed
by the Bursar's Office. You must verify that this has occurred.
If these checks are disbursed directly to you, bring them to the
Cashier's Window. This must be done by the payment deadline to avoid
additional administrative assessments for late payment. If your
aid is delayed, you are responsible for making the fee payment on
time or administrative assessments will be charged. If you have
any questions about your financial aid, call (920) 465-2075.
Q. What if I want to
withdraw from my classes?
A. If you have decided to not attend classes for the semester
you must officially withdraw from school by contacting the Registrar's
Office at (920) 465-2657. Failure to file an official withdrawal
will result in fee charges as specified in the fee information sheet.
Administrative assessments (withdrawal fees) are from $50 to $100 and are assessed
starting the first day of class as on the Fee Information page.
If you do nothing, you will owe the full amount of your semester charges.
Q. What if I need a reinstatement
from withdrawal?
A. If you have unpaid charges from a previous term, you will be withdrawn from the upcoming term prior to the start of classes. You will be notified of this by mail and given a chance to pay. If you are withdrawn you will also be contacted by mail.
If you wish to attend classes in the upcoming term, you will need to pay any and all unpaid charges on your account. You will then be allowed to re-enroll in your classes.
Q. What if I add or drop
a course after the drop date?
A. Any courses added or dropped after Week 2 will result
in fee liabilities of 50% to 100% of fees (see Fee Information page).
Please use the Student On-line Information System to be sure you
are registered for the correct classes and sections before this
date.
Q. Where do I purchase
parking permits?
A. Parking permits are required for all University lots.
Full year and semester decals may be purchased at the Cashier's Window, check or cash only. You will need your license plate number for the application.
Daily and weekly passes can be purchased at the Parking Office near
the main entrance.
Special rates and arrangements are available for evening only students.
Questions about parking
regulations should be directed to the Parking
Office at (920) 465-2301.
Q. How do I know how
much I owe?
A. Fees are available on the Student
Information System (SIS) in each student's account. If you have any
questions about your fee payment, require an extension of the payment
deadline, or desire an explanation of our policies, please contact
the Bursar's Student Billing Office, SS 1300 at (920) 465-2224.
You may also contact our office staff via E-mail.
Q. Is my Financial Aid
paying my bill?
A. Most financial aid is disbursed to student accounts electronically.
Check your account in the Student Information System to determine
the amount of aid and whether there is a balance owed to UW-Green
Bay or if there is a refund check to be picked up at the Cashier
Window of the Bursar's Office, room 1300 in the Student Services
Building.
Q. Why did I receive
the aid that I did?
A. Contact the Financial
Aid Office with questions about your aid award.
Billing Questions
Q. If I sign the Credit
Agreement, do I have to pay on the Payment Plan?
A. No, you may decide each semester whether to pay the full
amount or use the Payment Plan. You may, for example, use
the Plan for one semester, and then choose not to use it the next
semester. Notify the Cashier at the time of payment or notify Student
Billing that you want to be on the Payment Plan. Accounts that have a Credit Agreement on file and a 40% payment is made by the due date will automatically be put on the Payment Plan on the due date, prior to late fees being assessed.
Q. Will I need to sign
a Credit Agreement every semester?
A. No! Once your Credit Agreement is accepted, you will be
eligible for the Payment Plan every semester that you are eligible to register.
With a Credit Agreement on file, If you make a 40% payment or your financial aid covers at least 40% of your total charges, you will automatically be put on the Payment Plan on the term due date.
Q. Should I sign a Credit Agreement now
even if I don't intend to use the Payment Plan this semester?
A. Yes, the Credit Agreement will be kept on file for future use.
Q. Can all my tuition charges
be included on the Payment Plan?
A. Yes, tuition and fees as specified in the fee information
sheet can be included. If you owe any administrative assessments (late add/late drop/late fees)
or any other charges, they must be paid in full as incurred.
Q. What amount of housing
and food plan will be included in the Payment Plan?
A. The rent and meal plan charges specified in your housing
contract can be included in the Payment Plan. Damages, administrative
assessments and any other charges must be paid when incurred.
Q. Will I be charged the
$25.00 membership fee every semester?
A. No. The fee is assessed only for those semesters you choose
to pay via the Payment Plan.
Q. When will my payments
become due?
A. See Fee Information.
Q. What about interest?
A. No interest is charged if all payments are made by the due date.
Interest is charged, at the rate specified on the Credit Agreement,
on overdue balances after the final Payment Plan due date.
Q. My financial aid will
not be here by the due date, can I use the Payment Plan?
A. Yes, you will be required to make the 40% down payment
and when the aid arrives it will apply to the entire outstanding
balance. Any excess aid would then be refunded to you.
Q. If I pay the balance
off early can I get my membership fee reduced?
A. No, the membership fee is non-refundable.
Q. I am receiving financial
aid; can I use my financial aid for the Payment Plan?
A. Yes, if your financial aid is 40% or more of your total balance due and if after your aid has been applied, your balance
is over $200.00, on the due date you will automatically be put on the Payment Plan.
Q. I have not yet received
my financial aid offer, should I sign up for the Payment Plan?
A. Yes, sign and return the Credit Agreement now. Once you
receive your financial aid award, you can decide whether you will
need to use the Payment Plan. The Credit Agreement will remain on
file for possible use in a future semester.
Q. What if I sign up for
the Plan, make the down payment from my own pocket and then receive
a financial aid award?
A. Any unpaid balance will be taken out of your financial
aid at the time it is disbursed. The $25.00 membership fee is not
refundable.
Q. If my financial aid
is less than my fees, and my balance is greater than $200.00,
will I receive a tuition statement showing that I am eligible to
make only the 40% down payment?
A. No tuition statements are mailed. Email notifications are sent to all students with fees on their account. Check your account and financial aid status on-line in
the Student Information System
for the most accurate information.
To determine your 40% payment due for the Payment Plan refer to the Payment Plan Calculator and Payment Plan information. If you still have questions, please contact the Student Billing Office, room 1300 SS Bldg.
Q. I have a question that
has not been answered here, who should I talk to?
A. With question concerning your financial
aid, call the Financial Aid Office at (920) 465-2075. For questions regarding your charges, payments, UWGB billing policies or procedures, call the Bursar
Student Billing Office at (920) 465-2224, Room 1300 Student Services
Building.