The mission of the User Support division of CIT is to facilitate the productivity and educational pursuits of all members of the UW-Green Bay community in their use of computer technology.
Some of the services provided by User Support include:
- IT Help Desk to service user problems, questions, and requests;
- Magic call tracking software to manage help desk calls and our campus computer inventory;
- Windows and Macintosh desktop development and application installations;
- Annual rollout of new computers and software updates;
- Computer repair operations and parts acquisitions;
- Workshops and on-site user training;
- Management and support of student general computer access labs and remote specialty labs;
- Hiring, training, and supervision of student lab consultants and the student workshop program;
- Maintainance of replacement plan for faculty, staff, and lab workstations;
- Management of computer acquisitions and surplusing;
- Instructional technology support through the Learning Technology Center;
- Administration of Desire2Learn (D2L) course management software;
- Maintenance of computer training library that includes training videos, CD's, and books.
- User documentation;
- Support of the technology classrooms;
The CIT User Support and help desk staff are dedicated to providing prompt and courteous service to the campus community in support of both Windows and Macintosh computers.
