Jessi Graper, '04
Major / Minor: Psychology and Human Development
Job Title: Frontline Leader/Small Business Customer Care
Why did you choose to go into your program of study?
The human mind is fascinating. My Introduction to Psychology class was one of the most challenging classes I had taken. I was really interested in learning more about the brain and why people respond the way they do.
When you began at UW-Green Bay, what did you expect for your future?
I didn't know to be honest. I had ideas of what I wanted to do, but did not know exactly what field would be best for me.
Did you have a job/internship in your field while going to college that helped spark your interest?
I did internships in the social services field. The internships taught me a lot about what I loved in a job and what wasn't as important to me. What I found from this experience is that the benefits a company offers are more important to me than the specific field I was working in. I wanted to optimize the amount of time I could spend with family. I wanted to minimize the amount of extra time I needed to spend at work. Most importantly, I wanted to feel like I was making a difference. I found all of these things that were important to me, were also important to Humana.
What were you involved in while a student at UW-Green Bay?
I had to work to pay for school. Unfortunately, I was not involved with many activities while in college.
Where are you currently employed? Please describe your position.
Humana. I am a Frontline Leader on our New Hire Team. I get to coach and mentor associates for the first months of being a Humana Associate. I am also responsible for hiring talent within our department and analyzing the progress of that talent over time. As a Supervisor, I am able to participate in a variety of projects and have received additional leadership training on a quarterly basis.
How do you keep in contact with other alumni?
At work! A ton of employees at Humana are UWGB graduates and we have tools available to connect with other GB graduates. Additionally, Facebook has been a great resource for me.
What advice would you have for a student wanting to enter your field?
Open your mind to the possibilities. I started working in the Human Services field. While it was very interesting, it wasn't exactly the right fit for me. I wanted stable pay and stable hours. I was able to find that and so much more at Humana. My degree taught me a lot about people. It taught me a lot about myself. I believe my leadership abilities are a direct result of the coursework I took in the field of psychology. I never imagined my dream job would be in the insurance field, but when I opened my eyes to the possibilities I was able to discover my love for helping people and my learning. The combination of education and experience I received in a frontline role have allowed me to progress within my career very quickly.
Can we share your e-mail address on our website/can career services give it out to students inquiring about a job in your place of employment/field?
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