University of Wisconsin-Green Bay
Career Services
Alumni Success Stories

Nancy Young, '08

Major / Minor: Interdisciplinary Studies
Organization: Humana
Job Title: Customer Care Specialist

Why did you choose to go into your program of study?

I received my Associate Degree right out of high school. Over the years I would occasionally investigate to see if I had any options to return to school for a Bachelor's Degree. Family, work and financial obligations made that option unattainable. One source of frustration was that my FVTC credits would not count toward earning my next degree. The Adult Degree Program at UWGB gave me the opportunity to move forward, and I leapt at the chance.

When you began at UW-Green Bay, what did you expect for your future?

I was ready for a career change, and I knew a Bachelor's Degree would help open doors. I was open to many career options, but my strength and my interests are in working with (and helping) people. What I did not expect was that I would now be working toward my Master's Degree in Gerontology!

Did you have a job/internship in your field while going to college that helped spark your interest?

I owned and operated a licensed family day care. Owning my own business gave me chance to handle multiple roles: teaching, curriculum planning, business management, public relations, advertising, etc.

What were you involved in while a student at UW-Green Bay?

Being employed full-time and taking 12 - 15 credits a semester left little outside time. I did make use of Career Services, however, and came in for practice interviews and resume help. I also attended job fairs and a career night. One fun event I attended was a night out on the cruise ship, Foxy Lady with other graduating seniors.

Where are you currently employed? Please describe your position.

I work at Humana in the Contact Center as a customer service specialist. I have the honor of providing answers and assistance to fellow Humana employees regarding their medical, dental and voluntary plans. I'm also active on a couple of social committees at Humana.

How do you keep in contact with other alumni?

I use Linked-In and have gone to a couple of Adult Degree Program get-togethers.

What advice would you have for a student wanting to enter your field?

Many occupations are service, rather than production, based. Be acutely aware of the service experiences that you encounter as a consumer, and plan to emulate the positive ones. While it seems terribly cliché, meeting the needs of your clients and customers is as simple as treating others as you would want to be treated in the same circumstances.

Can we share your e-mail address on our website/can career services give it out to students inquiring about a job in your place of employment/field?


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