Career Opportunities

Information Technology

IS Technical Services/Shipping and Receiving Supervisor - Bookstore (1-year project appt)

Posting Date

7/6/2017 12:00:00 AM

Position Information

Working Title:  IS Technical Services/Shipping and Receiving Supervisor - Bookstore
UW System Title:  IS Resources Support Tech Intermediate

Essential Job Functions

This approximately 1-year project appointment (ending July 2018) reports to the Director of the Phoenix Bookstore and is accountable for bookstore system support and maintenance. Responsibilities include designing, developing, and maintaining the bookstore’s website, coordinating and evaluating e-commerce, and assisting in research, testing, troubleshooting, and implementation of bookstore systems software and hardware. This position will also supervise the bookstore’s shipping and receiving department, manage the bookstore’s loyalty program, and assist with textbook buyback and customer service.

This position includes the following responsibilities:

  • Design, determine, and develop overall architecture of the bookstore’s website.
  • Assign and maintain textbooks and merchandise for e-commerce, including construction of web images.
  • Create and design graphics to assist in marketing of the bookstore website.
  • Design and develop internet applications and forms for collection of faculty adoptions and cap/gown rentals.
  • Manage website communications, including design and development of site emails for profiles, orders, and loyalty.
  • Design and develop promotional emails targeted towards students.
  • Collect and review website activities and statistics.
  • Answer customer inquiries regarding web orders, the loyalty program, and website policies and procedures.
  • Process web orders on a timely basis.
  • Assist with inspection and authorization of website returns.
  • Participate in researching, planning, installing, testing, configuring, and implementing new bookstore systems software and hardware.
  • Use knowledge of store policies and procedures to make decisions on the best practice for bookstore software and hardware use.
  • Troubleshoot and resolve technical problems.
  • Coordinate communication between IT department and bookstore system support.
  • Manage accounts, passwords, and access to servers and other bookstore software and equipment.
  • Build and maintain various bookstore databases.
  • Develop technical documentation and procedures for bookstore staff.
  • Compute monthly copy machine report, and submit to the proper department.
  • Submit all internal office supply and receiving room orders,and maintain accurate financial records on the state-issued purchasing card.
  • Use knowledge of payroll/human resources policies to complete paperwork and background checks.
  • Coordinate a schedule for roughly ten students and five temporary staff members for each semester and rush/finals period to establish adequate store coverage.
  • Train and supervise all student staff working in the shipping and receiving department.
  • Oversee/assist student workers while they receive and prepare textbooks and merchandise, pack and ship outgoing website or phone orders, ship textbook returns, and maintain bookstore inventory and overstock.
  • Supervise, correct, and approve all student employee timesheets on a biweekly basis
  • Assist with necessary documentation for return shipments, including rental and buyback textbook shipments.
  • Ensure proper procedures are followed by receiving personnel to accurately and efficiently process all receipts.
  • Ensure receiving personnel assist Textbook Department in sorting and placing textbooks on sales floor in a timely an accurate manner.
  • Assist in customer service during beginning of semester textbook rush.
  • Assist in end of semester buyback functions, including system and store setup and customer service.
  • Open and close the store/registers when needed.
  • Develop and maintain effective, up-to-date policies and procedures regarding the EZBooks reservation program.
  • Assist in promotional efforts of the EZBooks program.
  • Maintain accurate and up-to-date records of the EZBooks program, loyalty program, and textbook rental program.
  • Assist textbook buyer in generation of rental reminders and overdue letters to rental customers.



  • Bachelor's Degree at time of application
  • One year of related experience


  • Proficiency with Windows and standard business software (i.e., Microsoft Office)
  • Knowledge of website coding languages (i.e., HTML and CSS), graphics software (i.e., Adobe Illustrator and Photoshop), Javascript, and PHP coding

The successful candidate will have exceptional oral, written, interpersonal, organizational, time-management, computer, proofreading, and customer service skills; the ability to communicate with diverse constituents; and the willingness to work independently, as well as part of a collaborative team. This position requires the ability to manage multiple deadlines, projects, and priorities with attention to detail and exceptional accuracy;show excellent judgment, including sensitivity to personal and confidential information; and demonstrate flexibility and the ability to adapt to ongoing change. Good work habits, such as attendance, punctuality, accountability, thoroughness, and resourcefulness, are essential for this position.

Conditions of Appointment

Position is a full-time, approximately one-year University Staff Project appointment.  The work hours for this position will be 7:45 a.m. – 4:30 p.m., Monday through Friday.  A criminal conviction investigation will be conducted on the finalist(s).  A six-month probationary period is required for this position. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record. Applicants must be legally authorized to work in the United States.


Hourly salary range of $16.61 - $18.00
This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

The UW System provides an excellent benefits package, including participation in the Wisconsin State retirement plan.

To Apply

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Job Search" screen,

  • Click in "Keywords" box.
  • Enter Job Opening ID "13288"
  • Click "Search."
  • Select "IS Tech Services/Shipping and Receiving Supervisor - Bookstore (1-year project appt)"
  • Click "Apply."
    • You must login before you can apply. Input your "User Name" and "Password" and select "Login."
    • If you have not yet registered, click "Register Now" to begin the registration process.

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover letter that specifically addresses qualifications for the essential job functions
  • Resume
  • Unofficial transcripts of the highest degree achieved
  • Names and contact information for three references

You must select "Submit Application." Selecting "Save as Draft " or "Exit" will not forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Human Resources
Phone: (920) 465-2390

Application Deadline

To ensure consideration, please submit application materials by Wednesday, July 19, 2017.

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Communitysection. For Campus Safety information see our Office of Public Safety website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.