INFORMATION SERVICES DEPARTMENT AND STUDENT JOB DESCRIPTIONS

*ACCESS SERVICES includes the Circulation/Reserve and Interlibrary Loan Departments.

Circulation/Reserves is a primary public service area of the Library responsible for providing quality customer service to all patrons. Job duties include opening and closing the Library, checking materials in and out, shelving items, stack maintenance, providing assistance to patrons, answering business phones, copier maintenance, and various light office work such as filing, and alphabetizing. Hours are scheduled between Monday-Thursday, 7:45 a.m. – 11:00 p.m., Friday, 7:45 a.m. – 5:30 p.m., Saturday, 9:45 a.m. – 6:00 p.m., and Sunday, 12:45 p.m. – 11:00 p.m.

Interlibrary Loan handles and processes the “borrowing and lending” of materials between UW-Green Bay and other libraries. Job duties include checking materials in and out, verifying, retrieving, packaging and shipping Library materials. Hours will be scheduled from
8:00 a.m. – 4:00 p.m., Monday – Friday.

*ADMINISTRATION OFFICES provides administrative assistance to the Associate Provost and Information Services staff. Job duties include using MS Office such as Word, Excel and Outlook for word processing, typing, filing, budget work, photocopying, faxing, answering phones, and monitoring supply inventory. This position also provides some administrative assistance to the Library Director and Library Staff that also includes book invoicing. Hours are scheduled from 7:30 a.m. to 4:30 p.m., Monday through Friday.

*COLLECTION MANAGEMENT LIBRARY/ART SLIDES contains the library’s collection of art slides. Job duties include check-out, check-in and filing slides and maintaining paperwork for faculty and student users. Assistants also shoot new slides, mount and computer process labels for slides. Art history or art background required. Hours are scheduled from 8:00 a.m. to 4:30 p.m., Monday through Friday.

*COMPUTING AND INFORMATION TECHNOLOGY (CIT) serves both administrative and academic users.
CIT supports the General Access Computer labs including four classrooms. All units in the labs are connected to the campus backbone providing access to PC software as well as mainframe, e-mail, and Internet access.

Computing General Office, provide support to Computing Staff as needed. Job duties include preparing/updating documentation, creating Word Documents and forms design, filing, photocopying, faxing, monitoring supply inventory. Answer/Direct phone calls and provide assistance to the public and university staff. Prepare and operate an NCS 7001 scanner for processing of forms. Assist with student and staff payroll. Maintain policy/procedures in supervisor's absence, respectful of confidentiality. Hours are scheduled from
8:00 a.m. to 4:30 p.m., Monday through Friday.

Help DeskStudents with excellent computer and customer service skills are hired to work at the CIT help desk. The help desk handles phone calls, e-mail questions and walk-ins from staff, faculty and students who are experiencing software or hardware problems. Both Windows and Macintosh computers are supported. Help desk staff also provide on-site service calls to resolve problems as needed. The help desk is normally in operation from 8:00 am to 4:30 pm, Monday through Friday. Students working the help desk are also involved in rollouts of campus operating system and applications updates in the summer. Professional staff provides training and mentoring to continuously develop the student's technical and interpersonal skills.

Computer Lab Consultantprovides support services for students using the General Access Computer Lab. Professional staff provides training and mentoring to continuously develop the student’s technical and interpersonal skills. Students employed in the lab provide technical support to users on a variety of software and hardware related issues including both Windows and Macintosh platforms. Lab consultants are also responsible for monitoring and maintaining the equipment in the lab. A variety of morning, evening and weekend hours may be required. A position as Lab Consultant is considered to be initial training to be hired in the LTC or at the computer Help Desk for those who are interested in advancement.

Housing Service Center Technician Students with excellent computer and customer service skills are hired to work at the Housing Computer Service Center. This position works exclusively with students in the residence halls and apartments. Individuals applying for this position should have a solid knowledge of operating systems, software applications and utilities (especially anti-virus, anti-spyware & Windows updates), usage of the internet, and network software. A comfort level in working with computer hardware such as NIC’s & printers is also helpful. A common task in this position might be assisting a student clean up a virus-infected machine. This could involve downloading & installing specific patches and software, scanning the computer, and reconnecting to the UW - Green Bay network.

Summer Rollout Computer Technician Students with excellent computer and customer service skills are hired to work as a Summer Rollout team member. This position works with User Support staff to upgrade computers for faculty and staff. Individuals applying for this position should have a solid knowledge of operating systems, software applications and utilities. A comfort level in working with computer hardware such as NIC’s & printers is also helpful. Manual labor such as unboxing, moving, rearranging inventory, and lifting PC weighing up to 50 lbs is a normal part of daily tasks.

*COMPUTING LIBRARY REFERENCE Library Computer Lab Consultants work alongside Reference Department staff in providing customer service and technical support for students and guests using a variety of campus software packages such as MS Office applications and equipment such as printers, scanners, photocopiers, and microfilm readers. Students also provide directional assistance and basic support for library databases and services, and may assist Reference staff with projects involving library electronic resources. Hours are scheduled from 9 a.m. to 7 p.m., Mondays through Thursdays and 9-4 on Fridays.

*LEARNING TECHNOLOGY CENTER (LTC) The LTC assists faculty and staff in their use of technology toenhance instruction. Much of what we do is in support of D2L, our campus course management system, but we also provide technical help in areas such as podcasting, video production, wikis, clickers, web development, image editing, presentations, and many others. Students employed by the LTC answer questions on the phone and from faculty and staff who stop in, and work on special projects supporting technology in education.

The ideal candidate will possess excellent communication and interpersonal skills, high proficiency of computer software, good troubleshooting and problem solving skills, and the ability to work independently. Top candidates are not expected to know everything before they come in, but will learn as they gain experience. We train and mentor our students. The LTC is open from 8:00 am to 4:30 p.m., Monday through Friday.

*LIBRARY PROCESSING includes Acquisitions, Cataloging, Government Documents, and Serials.
Hours are scheduled from 7:30 a.m. to 4:30 p.m., Monday through Friday.

Acquisitions is responsible for ordering and receiving books, music CDs and music scores. Job duties include the processing of new items when received and verifying their accuracy.

The Catalog Department processes materials (books, government documents, video and audio recordings, etc.) for the Library. Job duties include physical processing of library materials (bar coding, property stamping, labeling etc.) as well as basic online searching and editing of library records. Good organizational skills, word processing/keyboarding experience, attention to detail, and ability to work independently are pluses…and neatness counts!

Government Documents is responsible for all Federal Depository material. Job duties include processing and shelving of depository items received in the following formats: paper, microfiche, maps and CDs.

The Serials Department maintains the periodical collection, including magazines, indexes, newspapers, microfilm and other varied serial materials. It also sorts the Library’s mail and manages the bindery shipments. Job duties are detail-oriented and include checking in, processing and shelving new materials, sorting mail, some packing/shipping, proofreading and basic clerical duties. There is a fair amount of work on the library’s database for qualified students. Word processing/keyboarding experience is helpful.

*LIBRARY SPECIAL COLLECTIONS is a public service area where staff members help student and community patrons with historical research, class projects, and family history. The Special Collections Department houses historical documents pertaining to Northeastern Wisconsin, and borrows/loans materials throughout a statewide network. Job duties include providing reference help to both on-site and off-site researchers; retrieving and shelving materials; copier and computer assistance, packing/unpacking of borrowed/loaned materials, working on specialized projects with original records (i.e. indexing, sorting, preservation tasks); some routine clerical work; and outreach activities. Hours are scheduled from 8:30 a.m. to 5:00 p.m., Monday through Friday.

*MEDIA SERVICES provides instructional technology support to faculty, staff, and students on campus using portable equipment, permanent classroom equipment, technology classrooms and the campus film & video collection. Job duties include the delivery, set up, and pick up of portable equipment throughout the campus and instructing people in the use of permanent classroom equipment and technology classrooms. The position is also responsible for the daily operations of the office which includes answering phone calls, completing deliveries, performing equipment inventory and maintenance, and assisting faculty, staff, and students with questions. Hours are scheduled from 7:45 a.m. to 6:00 p.m., Monday through Thursday, 8:00 a.m. to 4:30 p.m. on Friday.

*TELECOMMUNICATIONS AND ENGINEERING provides installation and wiring of campus telephone and data lines, and the repair and installation of various electronic equipment. Job duties include inventory control, cable pulling, assisting the technicians as needed, and limited clerical tasks. Hours are scheduled from 8:00 a.m. to 5:00 p.m. Monday through Friday.

*WEB SERVICES The Web Services Office designs, develops and maintains the University's Web presence. This includes the top level pages of the University's site, academic program sites, and various special projects. Student Web Assistants help to develop and track assigned projects through to completion. Support or assist the University Webmaster with web development and web design duties, as needed. Designing/coding new web pages as needed using HTML, XHTML, CSS, and ASP. Other tasks as assigned. Hours are scheduled from 8:00 a.m. and 4:30 p.m. Monday through Friday.