Access Training

Registration: 8:30 a.m.
Workshop: 9:00 a.m. - 3:45 p.m.
Fee: $20 for Partnership Members, $120 for Non-Partnership Members

To register

In order to register for training sessions, please click on the button below to go to the Wisconsin Child Welfare Professional Development System (WCWPDS) website to access PDS Online. Once you reach the WCWPDS website, you will click on the “PDS Online Go” button in order to login and register for pre-service, foundation and special skills/topics training sessions.  Once you reach the PDS Online system, you will be able to search training sessions  by title or locator number.  A locator number is identified below for each training session to streamline your search process on PDS Online.  Complete instructions for logging in and registering for training sessions are available on the WCWPDS website via the button below.


PRE-REQUISITE: Access Preservice Web based Module and Safety Preservice Web based Module

DESCRIPTION: "Access" in Child Protective Services is defined as "a process for receiving, analyzing and documenting reports of alleged child abuse or neglect." This one day training starts with a discussion of the role and purpose of Access within the framework of child welfare, and moves to discussion and practice of interview skills appropriate for interacting with someone who is reporting possible child maltreatment. Interview techniques for various stages of the call are covered, including establishing positive contact, addressing the caller's emotional needs, explaining the function of access, allowing the caller time to describe the situation and reason for calling, interviewing to gather additional necessary information, formulating and describing next steps, and closing the call. Participants then listen to a pre-taped conversation between a caller and a social worker, and practice picking out relevant information. Following this exercise, participants engage in an activity and discussion regarding how the quality of the information gathered is related to the screening and urgency decisions made by their supervisor. Access Standards are integrated into the training where applicable.

Participants will be asked to complete the "Access Preservice Module" before attending this one day hands-on Access Training.


  • Describe how the process of communication is affected by a lack of visual cues

  • Describe the calls or reports for which the Access Standards apply

  • Describe the roles the Access worker should fulfill

  • Describe how to organize an interview to fulfill these roles

  • Identify specific interviewing skills and strategies that contribute to effective Access work

  • Describe the information requirements of the Access Standards

  • Assess whether they adequately understand the definition of primary caregiver, secondary caregiver and non-caregiver

  • Identify priorities for improving their own effectiveness at Access

  • Identify the stages of an Access report call

  • Identify techniques for fulfilling the roles and purposes of Access

  • Identify pertinent information for fulfilling the roles and purposes of Access

  • Describe the notifications that may be required after taking a CPS report

  • Understand the Standards criteria for screening decisions

  • Use the resources provided in the Standards to support quality screening decisions

  • Understand the information required to support screening decisions

  • Describe the information required to support urgency decisions

  • Describe the Standards related to urgency decisions

TARGET AUDIENCE: Access Training is appropriate for any agency staff with responsibility for child protective services (CPS) Access. This includes both social workers and para-professionals who take after hours calls, as well as those who perform the Access function on a regular or rotating basis.

Upcoming Trainings
    For all upcoming training please visit PDSonline
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University of Wisconsin - Green Bay
NEW Partnership for Children and Families
Rose Hall 310
2420 Nicolet Dr.
Green Bay Wisconsin 54311

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Last Updated: >>>>>>>>>>December 5, 2014