Engaging to Build Trusting Relationships

Registration: 8:30 a.m.
Workshop: 9:00 am - 3:45 pm
Fee: $60 for Partnership Members, $360 for Non-Partnership Members

To register

In order to register for training sessions, please click on the button below to go to the Wisconsin Child Welfare Professional Development System (WCWPDS) website to access PDS Online. Once you reach the WCWPDS website, you will click on the “PDS Online Go” button in order to login and register for pre-service, foundation and special skills/topics training sessions.  Once you reach the PDS Online system, you will be able to search training sessions  by title or locator number.  A locator number is identified below for each training session to streamline your search process on PDS Online.  Complete instructions for logging in and registering for training sessions are available on the WCWPDS website via the button below.


The Foundation Attendance Policy applies to this training

DESCRIPTION:  Engagement is core to child welfare work with families. This skill based training is built on the philosophy that in order for workers to engage families in a change-oriented process through trust-based relationships, they need knowledge of and the ability to apply engagement skills, stages of change, a strength based perspective, a solution-focused approach, and teaming with families to create plans for change throughout the life of a case.

This training addresses culturally appropriate engagement, developing a long term view and listening to the family's story, strengths based approach and the challenge lens, family systems dynamics, solution focused engagement, stages of change and working through resistance.

Engagement skills training provides a framework to create the desired core conditions necessary for building trust with families: genuiness, respect, empathy and competence. The skills of exploring, focusing, and guiding are emphasized to create the desired core conditions. Skill development is emphasized in this training and there will be opportunity to practice throughout the session.


  • Trainees will be able to articulate the application of specific core conditions by developing a strength based, culturally sensitive approach to a case scenario.

  • Trainees will demonstrate the effective use of focusing, guiding and exploring engagement skills by applying these skills to a training role play utilizing a solution focused approach

  • Trainees will articulate an understanding of the strength based challenge model and the importance of working with families utilizing this approach.

  • Trainees will articulate specific engagement skills the trainee will use to identify and address the strengths, needs, and cultural considerations of families in training case scenarios

  • Trainees will identify how engagement skills can assist in the helper/authority role through application in a case scenario

  • Trainees will articulate an understanding of the Prochaska and DiClemente model of Stages of Change

  • Trainees will apply specific techniques for working through client resistance to a case scenario/role play

TARGET AUDIENCE: Foundation training is intended for new child welfare (child protective services and juvenile justice) staff with under one year of experience, or for child welfare professionals who, with their supervisors, have determined that this foundation course meets their training needs.

Last Updated: December 2, 2013

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University of Wisconsin - Green Bay
NEW Partnership for Children and Families
Rose Hall 310
2420 Nicolet Dr.
Green Bay Wisconsin 54311

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Last Updated: >>>>>>>>>December 2, 2013