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Provost and Vice Chancellor for Academic AffairsOffice of the Provost

Program Integrity Complaint Procedures

If you are a student who resides in a state other than Wisconsin and have a complaint regarding a distance education course/program offered by the University of Wisconsin – Green Bay, please follow the procedures below, beginning at the UW-Green Bay level.

University of Wisconsin - Green Bay Complaint Process

The current UW-Green Bay program complaint process is under review. During our period of reconfiguration, please follow the following Dean of Students procedures for student complaints.

Academic Grievance

Students who have grievances related to course grades, conduct of classes or other course matters should address those complaints first with the instructor of the course. If the student is not satisfied with the resolution, the grievance can then be taken to the chairperson of the appropriate academic department and, if resolution is not achieved there, the student may then go to the appropriate academic dean. If a resolution is not achieved with the appropriate academic dean, a student may submit a formal written complaint via the campus incident report form from the Dean of Students Office. You may also find more information at http://www.uwgb.edu/dean-of-students/policies-procedures/students.asp

Non-Academic Grievance

Students who have grievances related to University staff (Financial Aid, Bursar’s Office, Cofrin Library, Academic Advising, etc.) should first address those complaints directly with the individual. If the student is not satisfied, the grievance can then be taken to the appropriate supervisor of that department and, if resolution is not achieved there, the student may then go to the Dean of Students Office. A student may also submit a formal written complaint via the campus incident report form from the Dean of Students Office. You may also find more information at http://www.uwgb.edu/dean-of-students/policies-procedures/students.asp

UW System Complaint Process

Pursuant to the United States Department of Education’s Program Integrity Rule, an individual may file a complaint against any of University of Wisconsin System’s public institutions alleging a violation of one or more of the following categories with the University of Wisconsin System Administration (“UWSA”). 

  • Complaints that allege a violation of state consumer protection laws that include but are not limited to fraud and false advertising;
  • Complaints that allege a violation of state law or rule relating to the licensure of postsecondary institutions; and/or
  • Complaints relating to the quality of education or other State or accreditation requirements.

Under the UWSA policies and procedures, an individual should utilize the institution’s internal complaint or review policies and procedures through the Office of Student Affairs or Office of the Provost prior to contacting the UWSA.  If a resolution is not reached at the institution level, or if you believe that the nature of the complaint or its impact on the system as a whole warrants an immediate review by the University of Wisconsin System Administration, please contact the University of Wisconsin System Administration - Office of Academic, Faculty and Global Programs (AFGP), afgp@uwsa.edu or call 608.262.5862.  You may also find additional information at https://www.wisconsin.edu/student-complaints/

Link to general Complaint Process for Program Integrity Issues
https://www.wisconsin.edu/student-complaints/#process_2054394576

Link to Complaint Form
https://www.wisconsin.edu/student-complaints/complaint-form/

National Council for State Authorization Reciprocity Agreements Complaint Process

Pursuant to the United States Department of Education’s Program Integrity Rule, the University of Wisconsin-Green Bay is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning or correspondence education within that state.  Students are encouraged to utilize UW-Green Bay’s internal complaint or review policies and procedures through the Office of Student Affairs prior to filing a complaint with a state agency or agencies. 

For a list of contact information to which a student may file a complaint for each state, visit the State Authorization Resources and Directory page on www.sheeo.org and click "Student Complaint Process, by state" to download the most recent PDF.