GB Alert Emergency Notification System

 

Frequently Asked Questions (FAQs)

FAQs: General

FAQs: New User

FAQs: Managing My Account


What is GB Alert?

In the event of a campus emergency, the University of Wisconsin-Green Bay has a comprehensive communication system in place.

GB Alert is one component of this system, and it provides you with up-to-date information on emergencies via text messaging and/or email. This system will only be used for emergency communications.

GB Alert emergency notification system provided by e2Campus: e2Campus Logo

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Who can get GB Alerts?

GB Alert service is designed for students and employees who will be affected by an emergency on the University grounds and/or in the area.

For each registered user, GB Alert can deliver:

  • Text messages to two cell phones.
  • Email messages to two email addresses.

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Why should I get GB Alert?

GB Alert provides for a safer environment, enhances emergency preparedness, and keeps our staff and students better informed.

Text messaging is reliable in emergency situations when some communication systems reach high capacity. Text messages can get through when cell phone calls won't. You can receive alerts anywhere, even when you do not have access to a computer.

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How do I control what shows up on my phone?

You will only receive a text message from GB Alert in the event of an emergency.

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When will my GB Alert account expire?

Once you have created an account, your account will remain active as long as you remain a current student or employee, unless you opt-out.

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Will I receive unsolicited messages ("SPAM") on my mobile phone or email account ?

NO. GB Alert is provided by e2Campus, who enforces a ZERO SPAM policy that prohibits unsolicited messages. GB Alert does not sell the contact information of our subscribers to anyone.

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Does GB Alert work on multiple cell phone networks?

Yes. GB Alert is a cross-carrier service. See a list of supported wireless carriers here.

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Do I need to install software on my phone?

NO. GB Alert uses the industry standard SMS text messaging protocol to send messages to your phone. Your mobile phone plan will need to accept text messages to work properly.

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Will this cost me anything ?

Maybe. Depending on your wireless carrier provider and the plan you have, you may be charged a nominal fee (like ten cents per message) to receive SMS text messages. If you have an unlimited text messaging plan, there would be no additional charge.

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What will the GB Alerts tell me?

A short text message will state the type of threat and indicated suggested action. For instance, for the presence of a gunman on campus: "GUNMAN AT LARGE (LOCATION). EVACUATE OR SHELTER TO PROTECT YOURSELF. DETAILS AT EMERGENCY.UWGB.EDU."

Because the messages must be brief, you will always be directed to go to the University's emergency website http://emergency.uwgb.edu, which is the primary and most complete resource for current emergency information. GB Alerts text messaging service is just one of the methods the University will use to communicate emergency information. Do not reply to a GB Alert text or email message.

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How do I sign up for GB Alert?

You must be a student or employee to sign up for GB Alert.

  • First, you must have your cell phone handy.
  • Go to http://www.uwgb.edu/publicsafety/gbalert
  • Go to "New to GB Alert?" and click on Sign up for GB Alert
  • Depending on whether you are signed on to a campus network computer and what browser you are using, you may first be prompted to log in with your UWGB username and password.
  • Your UWGB username will automatically be assigned to your account.
  • Enter your first and last name
  • Create a password for your GB Alert account. Please note that this password will be used only for GB Alert and has no relation to your UWGB password. Remember it so you can change your GB Alert settings.
  • If you reside on campus in Residence Life and would like to receive emergency messages specific to Residence Life, select the optional group "Residence Life (If I live on campus)".
  • Enter a cell phone number and select your carrier.
  • Review the Terms of Service; if you agree, check the box and click on "Create Account"
  • Your phone will receive a text message with a 4 digit validation code.
  • You will also be automatically forwarded to a screen where you must enter the validation code under the SMS (Text Messaging) section and click the "Validate" button. You do not need to keep your validation code.
  • You may also add an additional cell phone number or an email address to receive text messages.

Please note: The University of Wisconsin-Green Bay does not warrant the successful delivery of each message to each individual recipient. The service depends on the individual email systems, cellular, and mobile phone carriers to deliver SMS and email messages to each recipient.

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What if I don't receive the validation text message?

It is possible that your phone number wasn't formatted correctly, you selected the wrong mobile carrier, or the confirmation code timed out.

  1. Log into your account using your GB Alert password.
  2. Select the "services" tab at the top of the interface.
  3. You should see a list of phone numbers you have entered for GB Alert. Phone numbers should be in the format of: 555-555-5555.
  4. If your phone number is not in that format, click the "delete" link to remove your phone number.
  5. Re-enter your phone number, select the carrier, and click "Add SMS" to add the number back into the system.

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How do I Opt-Out (remove myself) from receiving GB Alerts?

Log into your account to opt-out of GB Alert.

  • Select the "Services" tab.
  • To opt-out of SMS text messaging, click "Make Inactive " for each number.
  • To opt-out of email messaging, click "Make Inactive " for each email address.

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How do I add another contact such as a parent or family member or an email address?

Once you have created an account, log into GB Alert.

  1. On the Dashboard, select the "Services" tab.
  2. You will see a list of phone numbers and email addresses.
  3. Enter an additional phone number and select the carrier and click the "Add SMS " button, or enter an email address and click the "Add Email " button.
  4. If you enter another mobile phone number, make sure you are able to contact the owner of the phone number to enter the appropriate validation code, which will be sent to their mobile phone.
  5. If you enter another email address, make sure that you or the owner of the email will be able to complete the verification process using the email that will be sent to that address.
  6. You may also inactivate or delete existing phone numbers and email addresses from this page.

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Should I sign up my campus email address for GB Alert?

It is your choice, but please consider the following:

If you sign up your campus email:

  • Your campus email account will receive a GB Alert email for any optional groups that you have signed up for.
  • Your campus email account will receive two (duplicate) GB Alert email messages for a campus wide emergency.
If you do not sign up your campus email:
  • Your campus email account will not receive a GB Alert email for any optional groups that you have signed up for.
  • Your campus email account will receive a GB Alert email for campus wide emergencies.

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How do I change my contact preferences?

You can change your account settings to add different addresses or phone numbers. Just log into GB Alert to make changes .

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How do I change my password?

Once you have created an account, log into GB Alert.

  1. Select the "Account" tab at the top of the interface.
  2. Enter your existing password, then enter a new password.

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How do I receive a confirmation email for validation of an email address?

The confirmation email will be sent from "e2Campus". If you didn't receive a confirmation email, it most likely was captured by your spam filter. Check your junk/spam folder for the validation message. Make sure you can receive messages from validate@email.e2campus.net

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What if I change my name and my UWGB username changes?

After your UWGB username changes, you will need to create a new GB Alert account with your new username. You will receive an email from campus CIT once your UWGB username has been changed. In the email, you will also be instructed to create a new GB Alert account. Public safety will delete your old GB Alert account 15 calendar days after receipt of the email.

If you have any questions, please email PublicSafety@uwgb.edu or call 920-465-2300 ext. 2

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What if I change my cell phone service provider?

You will need to update your carrier information in GB Alert by doing the following:

  • Log into your GB Alert account.
  • Select the "Services" tab.
  • For the cell phone who's carrier has changed, click on the "Delete" button.
  • Enter the cell phone number, select the new carrier from the drop-down list and click "Add SMS ".

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What if I have an account and am still having issues logging in?

Contact GB Alert support at PublicSafety@uwgb.edu or call 920-465-2300 ext. 2.

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