Guidelines of when to call 9-911 or 2300?

Call 9-911 from a campus phone or 911
in an emergency where there is an immediate threat to life or property that requires immediate response from ambulance, fire or police
Call 2300 & press 1
To report a non-emergency crime that is not in progress, or a motor vehicle accident with no injuries
Call 2300 & press 2
For all other assistance or to speak with an officer or other staff
↓ ↓ ↓
Examples of emergency situations can be:

• An accident with possible injuries, or road blockage

• Crimes in progress (one taking place right now or just took place) such as an assault, burglary, robbery, theft, etc.

• Any situation where someone is seriously injured, ill or in immediate danger
Examples of when to press 1

• Report a non-emergency crime that is not in progress (is not happening or did not just happen)

• Motor vehicle accident with no injuries

• It is not meant to be used for routine requests for assistance or service
Examples of when to press 2

• Speak with an officer or staff

• Locked out of your car, office or room

• Car won't start and need to use jumper cables

• Keys

• Workers Compensation
↓ ↓ ↓
Calling 9-911 or 911 puts you in contact with Brown County Public Safety Communications Center. They will in turn send the appropriate emergency services, including UWGB Public Safety. They may ask you questions like:

• The nature of the emergency?

• Where is the emergency? (building, room numb, what is it near)

• Is anyone injured, ill or in danger?

• When did it happen?

• Does anyone have access to any weapons?

• Your name?

• What phone number can you be reached at if we need to call you back?

While the call taker is asking you information they are also entering the information into the computer aided dispatch (CAD) system, which allows another dispatcher to instantly process the call and send help. 		Pressing 1 puts you in contact with Brown County Public Safety Communications Center. They will in turn send the appropriate services, including UWGB Public Safety. They may ask you questions like:

• The nature of the crime or accident?

• Where did it happen? (building, room numb, what is it near)

• Is anyone injured, ill or in danger?

• When did it happen?

• Does anyone have access to any weapons?

• Your name?

• What phone number can you be reached at if we need to call you back?

• Where are you?

While the call taker is asking you information they are also entering the information into the computer aided dispatch (CAD) system, which allows another dispatcher to instantly process the call and send help.		 Pressing 2 puts you in contact with

• Normal Business Hours - UW Green Bay Public Safety

• After normal business hours - Heat / Chill Plant

They will in turn send the appropriate assistance. They may ask you questions like:

• The nature of the incident or assistance requested?

• Where?

• When?

• Your name?

• What phone number can you be reached at if we need to call you back?