For an Angry or
Upset Person:

• Project calmness; move and speak slowly, quietly and confidently.
• Be an empathetic listener: encourage the person to talk and listen patiently.
• Do not challenge or interrupt the person while they are talking.
• Use “I” language, such as:
  “I see.”, “How can I help.”, “I want to understand”.
• Avoid the use of threatening or derogatory words, such as:
  “You are wrong” “You shouldn’t feel that way”
• Never belittle the person or make him/her feel foolish.
• Avoid making false statements or promises you cannot keep.
• Acknowledge the person’s feelings. Indicate that you can see he or she is upset.
• Arrange yourself so that a visitor cannot block your access to an exit.
• Avoid any physical contact, finger-pointing or long periods of fixed eye contact. Do not touch the person.
• Position a barrier between you and the person. If no barrier is present, just slowly back away to add distance.
• Try not to position yourself between the person and their exit route.
• Avoid invading the individual’s personal space. Make sure there is a space of 3’ to 6’ between you and the person.

• Notify University Police, by calling 2300
  • Use password to signal someone else to call.
  • Excuse yourself and call.

• The primary objective is to escape to a safe location and call the police as soon as possible.
• If you cannot escape, seek cover.
• Try to warn others without endangering your own life.
• Don’t try to be a hero.
• Follow the instructions of the person threatening you.
• Notify University Police, by calling 2300.

• Notify University Police, by calling 2300.
• Supply University Police with a copy of the order.
• Include a description and photograph, if available, of the person against whom the restraining order is filed.
• Notify supervisor.

• Notify University Police, by calling 2300.