What Happens if Your Computer Becomes Infected With a Virus?
CIT staff monitor Residence Life network traffic. As a result, they may detect that your computer is infected with a computer virus before you do. In this case, your network connection will be switched to a restricted network referred to as the “quarantine network." When on the quarantine network, your computer will only be able to access:
- The campus web server
- Outlook Web Access email servers
- Internet sites for computer software (Microsoft, Symantec, McAfee, etc.)
- Internet sites for computer hardware vendors (Apple, Lenovo, HP, Dell, etc.)
Your computer is moved to the quarantine network to protect other Residence Life network users and the Internet in general from your infected computer. Once on the quarantine network, you will need to remove the virus with anti-virus software (see below).
In the event that your computer becomes infected, you will need to follow the two steps outlined here to update your operating system and to install and/or update your anti-virus software. If your PC computer is already infected with viruses, the following free virus removal tool from McAfee can be downloaded to remove common viruses:
McAfee Site: Stinger
If you are unable to remove the virus on your own, you can contact the Service Center and bring your computer to them and they will be able to assist you in the removal process.
Once your computer is virus free, you can contact the CIT Help Desk (465-2309 or firstname.lastname@example.org) and request that your network connection be moved back to the regular residence life network. They will need the following information:
- Your complete name
- Room Number
- Jack Number
- Your phone number (include your cell phone if you do not use your room line)
You will need to leave your computer running until you have been informed that your PC is indeed virus free. This change can take up to one business day to complete. Once the network change is completed, you will need to reboot your computer to enable it to function normally on the Residence Life network.
Please keep in mind that the best way to prevent from getting a virus is to keep your operating system and your anti-virus software up-to-date.