Customer Service


Customer experience training is crucial to any organization that works with people. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills feel a greater sense of value and commitment to their job. These skills make a positive impression in the minds of current and future customers, as well as the employees who utilize them. 

Learn the skills that are vital to succeed at customer service: active listening, problem solving, effective communication, empathy, reading cues and responsiveness.

Customer Service Advanced

 

This session is designed for those who have had customer service experience but who want to build on their skills. Those who took our Customer Service Intro session are also welcome to register.
Wednesday, October 9

$119
8 a.m.- 12 p.m.
(Registration begins at 7:30 a.m.)

NWTC Green Bay Campus
Room GBCC212

 

These offerings are part of the UWGB & NWTC “Crossing the Bridge” partnership.

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