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All campuses are closed to public per state emergency order. All classes at all UW-Green Bay campuses will be taught via alternative delivery methods through the spring semester. Visit our coronavirus (COVID-19) website for more information.

COVID-19

Coronavirus

Questions & Answers

Below are frequently asked questions regarding UW-Green Bay's actions in response to the Coronavirus (COVID-19) emergency. Questions may also be submitted to the Question and Answer form.

Ask a Question

Please send us questions you have regarding the COVID-19 (Coronavirus). Questions will be reviewed within 24 hours.

Answered Questions

Q: Are UW-Green Bay campuses open during the national coronavirus emergency?

A: Per State Emergency Order, all four UW-Green Bay campuses are closed to the public at this time. Alternative delivery of coursework continues.

Q: What is the University doing? How often will I get updates?

A: University leadership and its Emergency Operations Center are meeting daily to monitor the coronavirus situation, make decisions and ensure the necessary resources are in place to keep students, faculty and staff safe while delivering on our mission. The University will update faculty, students, staff and the community as decisions are made. Please visit https://www.uwgb.edu/coronavirus/ for up-to-date information.

Q: What should I do if I have COVID-19 Symptoms?

Contact your local primary care provider via telephone or utilize the Prevea virtual visits/triage line. (Prevea services are available for free for students.) Read more.

On March 16, the CDC published updated guidance about individuals who are showing symptoms of COVID-19. On March 20, the Wisconsin Department of Health Services directed this practice in all settings including work and school settings. As of today, UW-Green Bay will use this standard as to when a person is able to safely return to a Campus:    

The new recommendation is that an individual no longer has to exercise the full 14 days of self-isolation without the need for follow-up COVID-19 testing if the both of the following conditions are met:   

• At least 3 days (72 hours) have passed since recovery defined as end of any fever without the use of fever-reducing medications and improvement in respiratory symptoms (e.g., cough, shortness of breath); and   

• At least 7 days have passed since symptoms first appeared.   

This recommendation replaces all earlier guidance.   

Students living in Residence Life who experience symptoms of COVID-19 should additionally notify the Community Center in Residence Life at 920-465-2040 so additional information and support can be provided.

Q: What should I do if I have tested positive?

COVID-19-positive individuals should follow the guidance set forth by their medical service provider and their local health department.  Current Wisconsin Division of Health guidance is to remain self-isolated until at least 3 days have passed since recovery, defined as no fever without the use of fever-reducing medications and improvement of respiratory symptoms.  Isolation must also last at least 7 days from the onset of symptoms. 
 

Q: What should I do if I have been in contact with someone with COVID-19?

Those who have medium or high risk exposure to someone with COVID-19 should self-quarantine and actively monitor their temperature. Current guidance is that self-quarantine should last for 14 days. The Wisconsin Division of Public Health does note that if staffing shortages make it impossible to maintain essential services then reductions in quarantine duration may be needed. University staffing needs should be discussed with your manager.
 

Q: What should I do if I have a fever?   

Under all circumstances, employees should stop working and notify their supervisors if they develop a fever or respiratory symptoms including sore throat, runny nose, cough, or shortness of breath.  

Students should contact one of the following for medical assistance: 

  1. Prevea Virtual Care ($0 for COVID-19 related concerns) using the following website: www.Prevea.com\virtualcare 

  1. Prevea Health Nurse Triage at 888-277-3832 free of charge 24 hours a day/7 days a week. You will be connected with a registered nurse who will listen to your concerns, ask questions, consult with a physician if needed and recommend appropriate next steps based on your symptoms. 

  1. Your own medical provider or local nurse triage line. 

Students living in Residence Life who experience symptoms of COVID-19 should additionally notify the Community Center in Residence Life at 920-465-2040 so additional information and support can be provided.

Fiscal Emergencies 

UW-Green Bay is doing it all it can to support students that are experiencing financial hardships. Students are urged to stay in their spring classes and to register for classes in the summer and fall. Faculty and staff, if you are aware of students who have a sudden financial situation due to the Coronavirus, please have them email gboss@uwgb.edu. Students, if you have any barriers to learning or completing your coursework, including financial, email gboss@uwgb.edu.

 

Education and Graduation

Q: Can I change my class to a pass/fail option?

A: We will not be transferring courses to pass/fail for this semester. There are many reasons for this, but the primary reasons are to make sure that all students can get full credit for the course they have worked hard in, that making a change like this does not affect any student’s financial aid, to ensure progression towards graduation in all accredited programs, to make sure pre-requisites are met, and to ensure that students do not lose credit for good work to this point in the course. 

UW-Green Bay is, however, adjusting its grading approach for the semester as follows: Students will not be placed on Academic Probation or be Academically Dismissed based on grades received in the Spring 2020 Semester.

Q: With face-to-face classes cancelled, how will I do my coursework and take classes?

A: UW-Green Bay faculty are transitioning to alternative delivery of instruction beginning March 23, 2020. The format of that instruction will be determined by individual faculty members, specific to the needs of the course and curriculum. Students will receive details and more information from their faculty in the coming days.

Q: How long will classes be taught through alternative delivery methods?

A: All classes are being taught through alternative delivery methods through the end of the spring semester. Student, faculty and staff safety and virus containment are top priorities.

Q: I don't have internet access at my home, so how can I participate in online classes?

A: Many in the public sector are generously stepping up to help those in need during this extraordinary time, including internet providers who are offering different options for free internet services for students: Free broadband wif and software resources for students.

Any student who is in need of Internet because broadband is not in their area, should email GBOSS@uwgb.edu to let them know.

Q: I don’t learn well online. What should I do?

A: This is an unexpected and new situation for the entire University. If you are having difficulties please reach out to your faculty member or The Learning Center for help in reaching your academic goals.

Q: Will I receive a tuition refund since face-to-face classes have been suspended?

A: Not as long as education continues. All classes have been moved to an alternative delivery method. While delivery looks different, education on all UW-Green Bay campuses is continuing.

Q: Are classes for Lifelong Learning Institute continuing?

A: All LLI classes and events have been cancelled or postponed through May 15, 2020, consistent with health guidelines. The situation may change. Please monitor the website for updates. 

Q: Will spring commencement be cancelled?

A: The spring commencement ceremony on May 16, 2020 has been cancelled and University leadership and commencement staff are working hard to re-imagine other possibilities, including a rescheduled ceremony, graduates walking at later ceremonies or an alternative format. (Or a combination of all of these!)

Q: Can I still access University Services for students like Counseling and Health, Research, Career Services, etc.?

A: Yes. Services that were available to students on campus will be operated differently, though. Please see a list of a select few services below:

Counseling and Health/Free Prevea Nurse Triage

If you have an upper respiratory infection or COVID-19 related concern, students can utilize Prevea Virtual Care ($0 for COVID-19 related concerns) or call Prevea Health Nurse Triage free of charge 24 hours a day/7 days a week. You will be connected with a registered nurse who will listen to your concerns, ask questions, consult with a physician if needed and recommend appropriate next steps based on your symptoms.

All students can continue to contact UW-Green Bay Counseling and Health regarding other concerns at 920-465-2380 or by email at counselhealth@uwgb.edu.

Library

As of Friday, March 20, 2020, the UW-Green Bay Libraries will be closed until further notice. Most services and resources are being delivered virtually. The Research Librarians are available for online chat, email, and phone for all research needs. Interlibrary Loan is working towards digital delivery of requested materials as much as possible. Access to most of the UW-Green Bay Libraries collection, including access to over 65,000 online journals, 175+ online database, 20,000 e-books, and thousands of streaming media titles. For access to all of these resources and library updates please see the website at www.uwgb.edu/library. UW-Green Bay Libraries is committed more now than ever in providing our students with the best support to ensure their academic success during this challenging time.

The library is extending all due dates on materials to May 15 or later. Please do not attempt to return items at this time. An assessment is being made on the most efficient way to handle return of all materials in this frequently-changing situation. More information on returns will be forthcoming, and the due dates may also be reassessed at a later time.

Advising

Questions and concerns about registration, financial aid, emergency grants, advising and career services will continue to be addressed by dedicated advisors and staff members who will continue to work hard to make sure you achieve your goals. If you are finding yourself in a situation where you don’t know where to go or what to do, we are here for you.
As an essential service, the Enrollment Services Office is still open for business and available to advise and answer questions for you. We are just an email or phone call away at gboss@uwgb.edu or 920-465-2111.

Internet and Software Access

Several major corporations recognize the impact that COVID-19 is having on students, and are providing free access to their resources for a period of time for students who don’t currently have service. See list of free services and software for students.
 
Any student who is in need of Internet because broadband is not in their area, should email GBOSS@uwgb.edu to let them know.
 

Residence and On-Campus Life

Q: Should I go back to my residence hall after Spring Break?

A: Due to the coronavirus pandemic, students who are able have been instructed to return to their permanent residence instead of returning to campus at the end of spring break.

Q: What if I can’t return to my permanent residence at this time?

A: The Office of Residence Life and all campus residence halls and apartment buildings are open to students who are not able to return to their permanent residence. The Community Center is open for student use from 8:00AM-10:00PM/M-F and 10:00AM-10:00PM on weekends. Package retrieval is available during the hours posted in the Student Mail Room. Questions? Call the Community Center: 920-465-2040.

Q: Can I bring a guest to campus?

A: In light of our efforts to diminish community spread, on-campus guests are strongly discouraged at this time. If you do bring guests on to campus, they must register.

Q: Will I be refunded for any unused portion of my housing contract/dining plan?

A: The Office of Residence Life will be refunding students for the unused portion of their 2019-2020 housing contract. Refund amounts will be calculated from the end of spring break per UWS guidance. Refunds will be calculated based on this date if students complete the check-out process by 10:00PM on Friday, March 27, 2020. Refunds issued to students who depart after the deadline will be based on the actual date of departure. Refunds will only be issued to students who complete the check-out process in its entirety. Students who have questions should reach out to the Office of Residence Life at 920-465-2040. Please act promptly.

Residential students with meal plans who check-out and leave campus will automatically have their refunds calculated based on their check-out date. Non-residential students who want to cancel their meal plans can do so by requesting that by emailing universityid@uwgb.edu. Dining dollars will be refunded as part of the meal plan refund process.  Pass points will continue to roll forward to the Fall 2020 semester.  Please note we have already worked to transition our campus dining program to carry-out only. All meal plans have had their transfer and reuse restrictions removed.  Meal plan refunds and adjustments will be processed as soon as possible. For meal plan and dining questions please email universityid@uwgb.edu
 

Q: What campus services are available at this time?

A:  All essential services are available to students during this time. Below is a sampling of available resources:

Residence Halls

The Office of Residence Life and all campus residence halls and apartment buildings are open to students who are not able to return to their permanent residence. The Community Center is open for student use from 8:00AM-10:00PM/M-F and 10:00AM-10:00PM on weekends. Package retrieval is available during the hours posted in the Student Mail Room. Questions? Call the Community Center: 920-465-2040.

Counseling and Health/Free Prevea Nurse Triage

The health of UW-Green Bay students is a priority. During this uncertain time and with the rapid spread of COVID-19, it is important that all UW-Green Bay students have access to healthcare providers and expertise to answer questions and provide medical advice regarding an upper respiratory infection or COVID-19 related concern.

If you have an upper respiratory infection or COVID-19 related concern, you can utilize Prevea Virtual Care ($0 for COVID-19 related concerns) or call Prevea Health Nurse Triage free of charge 24 hours a day/7 days a week. You will be connected with a registered nurse who will listen to your concerns, ask questions, consult with a physician if needed and recommend appropriate next steps based on your symptoms.

All students can continue to contact UW-Green Bay Counseling and Health regarding other concerns at 920-465-2380 or by email at counselhealth@uwgb.edu.

Library

As of Friday, March 20, 2020, the UW-Green Bay Libraries will be closed until further notice. Most services and resources are being delivered virtually. The Research Librarians are available for online chat, email, and phone for all research needs. Interlibrary Loan is working towards digital delivery of requested materials as much as possible. Access to most of the UW-Green Bay Libraries collection, including access to over 65,000 online journals, 175+ online database, 20,000 e-books, and thousands of streaming media titles. For access to all of these resources and library updates please see the website at www.uwgb.edu/library. UW-Green Bay Libraries is committed more now than ever in providing our students with the best support to ensure their academic success during this challenging time.

The library is extending all due dates on materials to May 15 or later. Please do not attempt to return items at this time. An assessment is being made on the most efficient way to handle return of all materials in this frequently-changing situation. More information on returns will be forthcoming, and the due dates may also be reassessed at a later time.

Advising

Questions and concerns about registration, financial aid, emergency grants, advising and career services will continue to be addressed by dedicated advisors and staff members who will continue to work hard to make sure you achieve your goals. If you are finding yourself in a situation where you don’t know where to go or what to do, we are here for you.

As an essential service, the Enrollment Services Office is still open for business and available to advise and answer questions for you. We are just an email or phone call away at gboss@uwgb.edu or 920-465-2111.

Human Resources

Q: Am I required to work from home? What if I cannot work from home?

A: UW-Green Bay has moved to a minimum staffing model. Employees who can work from home should do so. Please work directly with your supervisor to discuss expectations.

Q: How do I know if I am "essential staff."

A: Your supervisor or their supervisor have created a plan which will speak to your physical need to running the University.

Q: Is there potential for a security threat with using my personal computer from home?

A: If connecting from a home computer use a VPN. The IT Division has setup a new method of connecting to your PC/Windows workstation remotely. Using our new SafeConnect VPN connection you are able remote into your assigned PC/Windows workstation, and operate it as though you were sitting in your office. The instructions on how to complete the initial setup of your personal device, and how to make the connection to your University workstation (PC only) can be found at: “SafeConnect VPN Connection Instructions” https://uknowit.uwgb.edu/98787.

Q: If I do not have available leave to remain in paid status during self-quarantine, may I used unpaid leave?

A: Yes, employees are able to use an unpaid leave during a self-quarantine. Employees are encouraged to contact the Office of Human Resources to gain understanding of the consequences of using an unpaid leave.

Q: Will the Title and Total Compensation conversation deadlines be extended?

A: At present, deadlines for the UW System Administration project Title & Total Compensation have not been modified. UWSA is considering this question. Updates will be provided if deadlines change.

Q: I am a student worker. Can I keep working?

A: Please contact your supervisor for the most current information.

Travel

Q: Should I travel outside the state on a personal trip? Who should I tell?

A: UW-Green Bay employees are asked to report all out-of-state travel to their supervisor. 

Q: Should I travel internationally?

A: The Center for Disease Control’s guidance discourages people from partaking in unnecessary travel. Please visit the CDC Website for the most up-to-date information.

Q: What is happening with UW-Green Bay students who are studying abroad?

A: All study abroad students safely returned to the U.S. as of March 12, 2020.

Q:  I am a student who has been impacted by a study abroad trip being cancelled, and I need additional guidance. Who should I contact?

A: Please contact our International Education Office at 920-465-2190.

Bursar/Refunds

Q: Will I receive a tuition refund since face-to-face classes have been suspended?

A: Not as long as education continues. All classes have been moved to an alternative delivery method. While delivery looks different, education on all UW-Green Bay campuses is continuing.
 

Q: Will I be refunded for any unused portion of my housing contract/dining plan?

A: The Office of Residence Life will be refunding students for the unused portion of their 2019-2020 housing contract. Refund amounts will be calculated from the end of spring break per UWS guidance. Refunds will be calculated based on this date if students complete the check-out process by 10:00PM on Friday, March 27, 2020. Refunds issued to students who depart after the deadline will be based on the actual date of departure. Refunds will only be issued to students who complete the check-out process in its entirety. Students who have questions should reach out to the Office of Residence Life at 920-465-2040. Please act promptly.

Residential students with meal plans who check-out and leave campus will automatically have their refunds calculated based on their check-out date. Non-residential students who want to cancel their meal plans can do so by requesting that by emailing universityid@uwgb.edu. Dining dollars will be refunded as part of the meal plan refund process.  Pass points will continue to roll forward to the Fall 2020 semester.  Please note we have already worked to transition our campus dining program to carry-out only. All meal plans have had their transfer and reuse restrictions removed.  Meal plan refunds and adjustments will be processed as soon as possible. For meal plan and dining questions please email universityid@uwgb.edu
 

Q: Will segregated fees be refund?

A: Segregated fees are not being refunded.  Services such as the Counseling and Health Center, Student Life, UREC and the Pride Center are still providing services to students via alternative methods.  Please see their individual websites or social media for specifics. 
 

Q: Will parkings fee be refund?

A: Parking fees will not be refunded for students or employees. While we understand that many individuals will not be using parking through the end of the semester, we are unable facilitate a refund because the parking fees will still be used towards the maintenance, repair and resurfacing of roads and parking lots. All of those items continue to be necessary regardless of whether individuals are using the lots.
 

Q: Will special course fees be refunded?

A: We are currently reviewing the campus process for this course by course.  
 

Q: I was a student employee.  Do I qualify for unemployment benefits?

Student employees are excluded from unemployment benefits by both federal and state law.  The university recognizes student employees are a vital asset to keeping our university running.   UW System is looking for options to provide support to our student employees at this challenging time, but nothing as been determined at this time. Future updates will be sent directly to student employees via their university email accounts. 
 

Q: I have work study through financial aid.  What will happen with those funds?

At this time, the Federal Work Study situation is still being evaluated.  As new information becomes available, we will notify the individuals impacted by this.  Please watch your university email account.  

 

Q: My travel course is canceled, will I receive a refund?  

A: Yes, payments made for travel courses that have been canceled will be refunded.  If you have further questions or concerns, please contact the Office of International Education at oie@uwgb.edu.

Q: Will I be charged the $25 per credit distance education fee for my class since I am now taking the class on line?  

A: No additional fee will be charged due to all classes being temporarily offered online.  If you have a new fee you do not understand, please contact the Bursar’s Office at bursar@uwgb.edu.

Q: Will I be refunded the $25 per credit distance ed fee since everyone is taking online classes and not everyone has to pay?

A: No refunds of the distance ed fee will be processed for a student that had originally enrolled in the online courses.


Q: If I have an outstanding account balance, and I am unable to come to campus to make a payment, will I still be charged interest on my account balance?

A: The application of interest on student account balances for the Spring 2020 term has been temporarily suspended through the end of May.  


Q: How can I make payment on my student account if I can’t come to campus? 

You are able to make payment on your student account online. Payment using an electronic check is free. Credit or debit card payments are accepted online which does have a 2.75% surcharge. Payments can also be mailed to the Bursar’s Office, 2420 Nicolet Drive, Green Bay, WI 54311. Please include your student ID number with the payment.


Q: How can I get my student account refund check if I am not supposed to be on campus?

The Bursar staff will be mailing all refunds checks to your home address that is in SIS.  Please review your home address in SIS to confirm it is accurate. Checks will not be available for pickup at the Bursar Office. You can also sign up for Electronic refunding through your SIS account.  


Q: How can I pay my parking citation?

There are two ways you can pay your parking citation. The first is to mail it in. Payments can be mailed to the Bursar’s Office, 2420 Nicolet Drive, Green Bay, WI 54311. You can also call the Bursar’s Office and make a payment by phone. Their number is 920-465-2224.
 

Additional Questions

Q: Where should I vote?

A: The UW-Green Bay voting location is still operational for the time being. Be sure to visit https://myvote.wi.gov/en-us/ for additional information.

Q: How do I get an absentee ballot?

A: Visit https://myvote.wi.gov/en-us/ to sign up for an absentee ballot online.

Q: I feel like I am being discriminated against due to concerns around this issue. What should I do?

A: Coronavirus is not specific to an ethnicity or race—disease does not discriminate. Harassing or discriminatorily behaviors are not tolerated and will be in violation of the University of Wisconsin-Green Bay’s Policy Prohibiting Harassment and Discrimination. Violations of this policy will be reviewed under UWS 17 and the UW-Green Bay Workplace Conduct Policy. If you experience harassment or discrimination, students are encouraged to file a bias incident report and employees may file a complaint at hr@uwgb.edu.

Q: What should I do if the media calls?

A: Contact the Director of Media Relations, Sue Bodilly: Bodillys@uwgb.edu, 920-465-5502

Q: Is the Kress Events Center Open?

A: Currently the Kress Events Center is not open to students or the public.

Q: What is the status of UW-Green Bay Athletics?

A: The Horizon League has cancelled all spring contests.

Q: Where can I get more information?

A: The University will be communicating as much as possible with faculty, students, staff and the community. All updates can be found at: https://www.uwgb.edu/coronavirus/.