Questions & Answers

Below are frequently asked questions regarding UW-Green Bay's actions in response to the Coronavirus (COVID-19) emergency. Questions may also be submitted to the Question and Answer form.

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Please send us questions you have regarding the COVID-19 (Coronavirus).

Answered Questions

Q: Are UW-Green Bay campuses open during the national coronavirus emergency?

A: On July 1, 2020, campuses will open for all employees, students and persons conducting University related business Monday through Friday from 7 a.m. to 6 p.m. UW-Green Bay is closed to the public through Aug. 31. Public outdoor recreation spaces are now re-opened.

Q: What are the guidelines for employees and students who wish to return to campus?

A: As of July 1, 2020 all individuals in any University building are required to wear face coverings in any public spaces or in any space occupied by multiple people. All individuals inside any University building must practice appropriate physical distancing from any individual not in their immediate household.

Facilities Management has assessed the areas approved for use and will mark areas which are not open for use. They will provide standardized signage and physical distancing markings for all locations that are approved for use. Entrances and exits will be limited based on need, and Facilities Management will limit restrooms and common areas available for employees and students while on campus. All guidelines for reopening the campus can be read here.

Q: What is the University doing? How often will I get updates?

A: University leadership and its Emergency Operations Center are meeting daily to monitor the coronavirus situation, make decisions and ensure the necessary resources are in place to keep students, faculty and staff safe while delivering on our mission. The University will update faculty, students, staff and the community as decisions are made. Please visit https://www.uwgb.edu/coronavirus/ for up-to-date information.

Q: What should I do if I have COVID-19 Symptoms?

A: Contact your local primary care provider via telephone or utilize the Prevea virtual visits/triage line. (Prevea services are available for free for students.) Read more.

On March 16, the CDC published updated guidance about individuals who are showing symptoms of COVID-19. On March 20, the Wisconsin Department of Health Services directed this practice in all settings including work and school settings. As of today, UW-Green Bay will use this standard as to when a person is able to safely return to a Campus:    

The new recommendation is that an individual no longer has to exercise the full 14 days of self-isolation without the need for follow-up COVID-19 testing if the both of the following conditions are met:   

  • At least 3 days (72 hours) have passed since recovery defined as end of any fever without the use of fever-reducing medications and improvement in respiratory symptoms (e.g., cough, shortness of breath); and   
  • At least 7 days have passed since symptoms first appeared.   

This recommendation replaces all earlier guidance.   

Students living in Residence Life who experience symptoms of COVID-19 should additionally notify the Community Center in Residence Life at 920-465-2040 so additional information and support can be provided.

Q: What should I do if I have tested positive?

A: COVID-19-positive individuals should follow the guidance set forth by their medical service provider and their local health department. Current Wisconsin Division of Health guidance is to remain self-isolated until at least 3 days have passed since recovery, defined as no fever without the use of fever-reducing medications and improvement of respiratory symptoms. Isolation must also last at least 7 days from the onset of symptoms. 
 

Q: What should I do if I have been in contact with someone with COVID-19?

A: Those who have medium or high-risk exposure to someone with COVID-19 should self-quarantine and actively monitor their temperature. Current guidance is that self-quarantine should last for 14 days. The Wisconsin Division of Public Health does note that if staffing shortages make it impossible to maintain essential services then reductions in quarantine duration may be needed. University staffing needs should be discussed with your manager.
 

Q: What should I do if I have a fever?   

A: Under all circumstances, employees should stop working and notify their supervisors if they develop a fever or respiratory symptoms including sore throat, runny nose, cough, or shortness of breath.  

Students should contact one of the following for medical assistance: 

  1. Prevea Virtual Care ($0 for COVID-19 related concerns) using the following website: www.Prevea.com\virtualcare 

  1. Prevea Health Nurse Triage at 888-277-3832 free of charge 24 hours a day/7 days a week. You will be connected with a registered nurse who will listen to your concerns, ask questions, consult with a physician if needed and recommend appropriate next steps based on your symptoms. 

  1. Your own medical provider or local nurse triage line. 

Students living in Residence Life who experience symptoms of COVID-19 should additionally notify the Community Center in Residence Life at 920-465-2040 so additional information and support can be provided.

Fiscal Emergencies 

UW-Green Bay is doing it all it can to support students that are experiencing financial hardships. Students are urged to register for classes in the summer and fall. Faculty and staff, if you are aware of students who have a sudden financial situation due to the Coronavirus, please have them email gboss@uwgb.edu. Students, if you have any barriers to learning or completing your coursework, including financial, email gboss@uwgb.edu.

Q: What if I am having financial difficulty while taking summer classes? Am I eligible for emergency funding?

A: Yes, the funding was extended to students enrolled at UW-Green Bay as a degree-seeking, full-time or part-time undergraduate or graduate students for the Spring or Summer 2020 semesters. Students who are experiencing unexpected financial hardship are able to apply. More information on emergency funding can be found at https://www.uwgb.edu/phoenix-cares/financial-resources/emergency-grant/
 

Admissions, Application and Enrollment Questions

Q: How will this affect my application to UW-Green Bay in the Fall?

A: We know many students are concerned about elements of their application and enrollment process in light of the COVID-19 pandemic. UW-Green Bay is dedicated to assisting you with the application process in any way possible. For information about the most common questions we have received about applying, see Applying during the COVID Pandemic
 

Q: Can I tour the UW-Green Bay campus in person?

A: Starting on July 13, Admissions will offer two tours daily for up to 9 guests every Monday, Tuesday, Wednesday, Thursday and Friday by appointment. Guests will be asked to acknowledge Restrictions and Requirements, including wearing masks. See more about COVID-19 and your visit here
 

Education and Graduation

 

Q: Will I be charged a distance education fee for online courses during summer 2019?

A: Not every course this summer will have the Distance Education (DE) fee. Those courses that were scheduled as face-to-face for summer and then changed to online due to COVID-19 will not be charged the DE fee.
 

Q: Why do I have a Distance Education fee charged for courses that were originally listed as in person?

A: For Fall, we are planning on charging the Distance Education fee for online, blended, and distance education classes, regardless of whether the course was originally listed as such or if we adjusted the format this summer. Usually we charge $25 per credit for the Distance Education courses. This Fall we are cutting the fee in half ($12.50 per credit) to recognize the financial challenges many students are facing and to encourage you to continue your educational pursuits. Unfortunately, we cannot completely do away with these fees, which cover the software, technology, storage, equipment, student support, and faculty training necessary to deliver online and distance education, which are vital in our current remote environment. We are working to balance this vital infrastructure with accommodating students' needs to take more online and distance ed classes during the pandemic. If you have financial concerns, please contact Financial Aid at financialaid@uwgb.edu or 920-465-2111. You could also consider applying for one of our emergency grants.

Q: Can I change my class to a pass/fail option?

A: We will not be transferring courses to pass/fail for this semester. There are many reasons for this, but the primary reasons are to make sure that all students can get full credit for the course they have worked hard in, that making a change like this does not affect any student’s financial aid, to ensure progression towards graduation in all accredited programs, to make sure pre-requisites are met and to ensure that students do not lose credit for good work to this point in the course. 

UW-Green Bay is, however, adjusting its grading approach for the semester as follows: Students will not be placed on Academic Probation or be Academically Dismissed based on grades received in the Spring 2020 Semester.

Q: I don't have internet access at my home, so how can I participate in online classes?

A: Many in the public sector are generously stepping up to help those in need during this extraordinary time, including internet providers who are offering different options for free internet services for students: Free broadband wif and software resources for students.

Any student who is in need of Internet because broadband is not in their area, should email GBOSS@uwgb.edu to let them know.

Q: I don’t learn well online. What should I do?

A: This is an unexpected and new situation for the entire University. If you are having difficulties, please reach out to your faculty member or The Learning Center for help in reaching your academic goals.

Q: Will I receive a tuition refund since face-to-face classes were suspended?

A: Not as long as education continues. All classes have been moved to an alternative delivery method. While delivery looks different, education on all UW-Green Bay campuses is continuing.

Q: Are classes for Lifelong Learning Institute continuing?

A: The fall course catalog is now available. Class formats encompass online live, online recorded and outdoors. See the catalog.

Q: What is UW-Green Bay’s plan for classes being on campus in Fall 2020?

A: We intend to follow guidelines put forward by the CDC, local health organizations and our local and state government guidelines for how we will offer instruction in the Fall. It is our intention to offer classes both in-person and via alternative delivery so that each student can make individual choices as much as possible.

On June 11, Provost Kate Burns messaged students about fall plans. The message outlined UW-Green Bay's intention to have in-person, online and hybrid/blended courses in fall. In order to account for required safety guidelines, including physical distancing, some courses that were previously listed as in-person will need to be moved online. Some in-person courses will need to move to different classrooms or to other spaces on campus. And some in-person courses will need to become hybrid/blended, meeting both in-person and online, with varying percentages of in-person and online instruction depending on the class.

Classes are scheduled to follow our current academic calendar, beginning on September 2. The Distance Education Fee for online, blended and distance education classes will be $12.50 per credit, cut in half from the original $25 per credit. Those fees unfortunately cannot be eliminated, as they cover the software, technology, student support, and faculty training necessary to deliver online and distance education. 

 

Q: When is Commencement for Spring/Summer graduates?

A: As a part of ongoing efforts to keep students, faculty, and staff safe while also doing its part to contain community spread of the coronavirus, the University of Wisconsin-Green Bay announced 'Class of 2020 Commencement Drive-Thru Experience' for Saturday, August 22.

Q: Will I still be able to order transcripts?

A: UW-Green Bay continues to process transcripts daily. Students can order transcripts at https://www.uwgb.edu/registrar/transcripts/transcript-ordering/. Questions can be emailed to the Registrar’s Office: registrar@uwgb.edu.
 

Q: Can I still access University Services for students like Counseling and Health, Research, Career Services, etc.?

A: Yes. Services that were available to students on campus will be operated differently, though. Please see a list of a select few services below:

Counseling and Health/Free Prevea Nurse Triage

If you have an upper respiratory infection or COVID-19 related concern, students can utilize Prevea Virtual Care ($0 for COVID-19 related concerns) or call Prevea Health Nurse Triage free of charge 24 hours a day/7 days a week. You will be connected with a registered nurse who will listen to your concerns, ask questions, consult with a physician if needed and recommend appropriate next steps based on your symptoms.

All students can continue to contact UW-Green Bay Counseling and Health regarding other concerns at 920-465-2380 or by email at counselhealth@uwgb.edu.

Beginning July 1, 2020, UW-Green Bay’s Counseling and Health Center will be renamed The UW-Green Bay Wellness Center and will remain in Student Services (SS1400) on the Green Bay Campus. This comes as a result of UW-Green Bay and Prevea Health announcing a new partnership that will provide health and wellness support to UW-Green Bay students at all four campuses (Green Bay, Marinette, Manitowoc and Sheboygan). Counseling services will continue to be provided by UW-Green Bay staff and will remain within The UW-Green Bay Wellness Center. In the same location, primary medical care will now be provided by Prevea Health.

The Wellness Center will be closed for in person services from July 1 through August 16, 2020 as University personnel prepare to bring students back to campus in August. However, counseling services will remain available to students this summer by phone. On-campus in person medical and counseling services will resume on August 17, 2020. Prevea Health will also provide medical care to students in the Marinette, Manitowoc and Sheboygan communities. 

Additionally, students will have access to:

  • Prevea Urgent Care locations throughout the region
  • Care online for common conditions through Prevea Virtual Care: www.prevea.com/virtualcare
  • Prevea Care After Hours, which allows students to reach a nurse by phone 24/7
  • Psychiatric services to provide diagnostic assessment and medication management
Library

As of Friday, March 20, 2020, the UW-Green Bay Libraries will be closed to the public until further notice. Most services and resources are being delivered virtually. The Research Librarians are available for online chat, email, and phone for all research needs. Interlibrary Loan is working towards digital delivery of requested materials as much as possible. There will still be access to most of the UW-Green Bay Libraries collection, including over 65,000 online journals, 175+ online database, 20,000 e-books and thousands of streaming media titles. For access to all of these resources and library updates, please see the website at www.uwgb.edu/library. UW-Green Bay Libraries is committed more now than ever in providing our students with the best support to ensure their academic success during this challenging time.

The UW-Green Bay Cofrin Libray will be open Monday through Thursday from 9 a.m. to 3 p.m. and Friday, 7:45 a.m. to 2 p.m. for students, faculty and staff only. Research services are available virtually Monday through Friday, 9 a.m. to 4:30 p.m. Building and services are closed Saturdays and Sundays. 

The library is extending all due dates on materials to at least July 1, 2020. More information on returning materials can be found at https://www.uwgb.edu/library/faculty-staff-resources/

Advising

Questions and concerns about registration, financial aid, emergency grants, advising and career services will continue to be addressed by dedicated advisors and staff members who will continue to work hard to make sure you achieve your goals. If you are finding yourself in a situation where you don’t know where to go or what to do, we are here for you.

As an essential service, the Enrollment Services Office is still open for business and available to advise and answer questions for you. We are just an email or phone call away at gboss@uwgb.edu or 920-465-2111.

Internet and Software Access

As you already know, in-person classroom instruction will look different this fall. Many of you will have one or more classes online. We at UW-Green Bay understand the importance of having access to reliable internet to properly participate and be successful in your fall courses. Therefore, we are providing as many options as possible for you to have that access.

On-campus options
  • Libraries on all four campuses will be open to provide access to computers, internet, and other resources. (See the UWGB Libraries website for detailed hours for each location.)
  • The General Access Computer Lab (GAC Lab) on the Green Bay, as well as computer labs on the additional campuses, will also be available. (See the Division of IT website for detailed hours.)
  • Wireless access throughout all academic buildings and residence halls will be available on all four campuses.
Personal Hot Spots
UW-Green Bay will also be providing a limited number of US Cellular hot spots (MIFI units).  These units will be made available to those students for whom on-campus access is not an option. Units will be allocated to student based on an application process. 
Apply at: https://uwgreenbay.ca1.qualtrics.com/jfe/form/SV_0wbm1Uf6779E5I9
Applications will be reviewed, processed, and students notified within 3 business days of application. The units will be allocated to those qualified students based on both a need basis and in order of application. Units will be allocated out for the full semester, with an expectation that they be returned after finals week. All units will be checked out through the Cofrin Library on the Green Bay campus, but students from all four campus locations are eligible to apply, and arrangements will be made for those that cannot pick-up in person. Please note: students living on campus will not be eligible for a hot spot, as the internet access in the residence halls is already provided.  
We hope that these options will provide students with adequate internet access for the fall semester.
 

Residence and On-Campus Life

Q: If I travel to campus or while living on campus, will I need to quarantine?

For students who will be living in campus housing this fall:
 
Residents arriving in Green Bay for the fall semester via international or domestic air travel must self-quarantine for 14 days in a designated self-quarantine location in campus housing. This action will help ensure the virus will not spread to the campus if contracted while traveling. Students needing to establish this accommodation (provided at no additional charge) should contact Residence Life at housing@uwgb.edu or by calling 920-465-2040 no less than 72 hours prior to arrival. Once the 14-day period is complete, residents will be allowed to move to their permanent housing assignment.
 
Personal air travel during the fall semester is highly discouraged and residents may be required to self-quarantine and monitor symptoms for 14 days upon return. Per recommendations from public health officials, if a resident does travel outside their community or travels using confined means he/she should limit contact with non-household members for 14 days and monitor symptoms closely.
 

Q: Can I bring a guest to campus?

A: Effective immediately, residents are highly discouraged from having any guests come to campus. The number of COVID-19 cases in Brown County, as well as the rest of the state, is climbing and each guest coming to campus brings a risk that the host, and other residents of the hall, could become infected, and spread it to the rest of the residents. 

If you must have a guest, it is limited to one guest at a time, for only two hours at a time. No guests will be allowed to stay overnight, and they can only visit between 9 a.m. to midnight every day.
 
If you bring a guest, please follow the stated guidelines:

  •  Keep your social distance: Remain at least 6 feet apart as much as possible. When passing other residents in the hallways, do your best to stay to one side of the hall and avoid any contact.
  • Keep washing your hands: Before you leave your room/apartment, wash your hands in case you are a carrier and do not know it yet so as not to spread the virus as you touch stair rails, door handles, etc. in common spaces. And when you return, wash your hands again should any of those common surfaces be contaminated.
  • Before inviting a guest to your room/apartment, please be sure to check with all other roommates to ensure they are comfortable with the guest’s presence. If they are not, respect their request for the health and safety of themselves and others.
Beginning in fall, in an effort to keep the virus from spreading through campus housing, guest access will be temporarily restricted.

Each resident will be able to bring one person with them to assist with move-in. From that point forward, only other UWGB students will be allowed to visit campus housing residents. Additionally, the number of guests will be limited to one per residence hall and two per apartment at any given time. Guests will only be able to be hosted during non-quiet hours.  Overnight guests are not permitted.   
 

Q: What campus services are available at this time?

A:  All essential services are available to students during this time. Below is a sampling of available resources:

Residence Halls

The Office of Residence Life and all campus residence halls and apartment buildings are open to students who are not able to return to their permanent residence. The Community Center is open for student use from 8 a.m.-10 p.m./M-F and 10 a.m.-10 p.m. on weekends. Package retrieval is available during the hours posted in the Student Mail Room. Questions? Call the Community Center: 920-465-2040.

The Community Center front desk will remain open for the fall semester. However, no equipment check-out (board games, sporting equipment, etc.) will occur. Vacuums will also not be available for your use except for extenuating circumstances such as a large/dry spill. The community kitchens will be accessible, but capacities will be limited. It is expected that residents use provided cleaning products to wipe down cooking/prep surfaces before/after usage. Personal cooking equipment may not be stored in the community kitchen spaces.
 
Vending machines will remain stocked. Residents should plan to use hand sanitizer before and after each use to ensure against contamination. Residents should plan to do the same in laundry rooms, where cleaning products will be provided in addition to the daily cleaning regimen performed by staff. Lastly, elevators will remain operational, but it is requested that only one person utilize the elevator cars at a time. Exceptions will be made for members of the same family during move-in and for roommate pairs.

All of our housing communities will continue to be fully staffed with the following team members: 

  • Area Coordinators: These live-in professionals supervise the student staff within a building complex. They are here to assist you in your transition to college providing academic, social, wellness, and personal development support.
  • Community Advisors: These senior-level student staff live in your housing communities and assist the Area Coordinators with day-to-day operations, community development and staff supervision.
  • Resident Assistants: Your RA is your go-to person for all concerns on your floor/wing. Whether you want to get more involved, are in the middle of a roommate conflict or are simply wanting a person to talk to, your RA is ready to assist you.

We are planning many safe and virtual options to build community and connect housing residents to one another. Plans are in place for you to get to know other residents as well as your campus resources. Regardless of academic course modality, we feel confident that living on campus will still provide many benefits in the coming year. This would include but not be limited to close proximity to academic buildings and dining locations, immediate access to campus resources and connections to peers in a diverse environment.

Counseling and Health/Free Prevea Nurse Triage

If you have an upper respiratory infection or COVID-19 related concern, students can utilize Prevea Virtual Care ($0 for COVID-19 related concerns) or call Prevea Health Nurse Triage free of charge 24 hours a day/7 days a week. You will be connected with a registered nurse who will listen to your concerns, ask questions, consult with a physician if needed and recommend appropriate next steps based on your symptoms.

All students can continue to contact UW-Green Bay Counseling and Health regarding other concerns at 920-465-2380 or by email at counselhealth@uwgb.edu.

Beginning July 1, 2020, UW-Green Bay’s Counseling and Health Center will be renamed The UW-Green Bay Wellness Center and will remain in Student Services (SS1400) on the Green Bay Campus. This comes as a result of UW-Green Bay and Prevea Health announcing a new partnership that will provide health and wellness support to UW-Green Bay students at all four campuses (Green Bay, Marinette, Manitowoc and Sheboygan). Counseling services will continue to be provided by UW-Green Bay staff and will remain within The UW-Green Bay Wellness Center. In the same location, primary medical care will now be provided by Prevea Health.

The Wellness Center will be closed for in person services from July 1 through August 16, 2020 as University personnel prepare to bring students back to campus in August. However, counseling services will remain available to students this summer by phone. On-campus in person medical and counseling services will resume on August 17, 2020. Prevea Health will also provide medical care to students in the Marinette, Manitowoc and Sheboygan communities. 

Additionally, students will have access to:

  • Prevea Urgent Care locations throughout the region
  • Care online for common conditions through Prevea Virtual Care: www.prevea.com/virtualcare
  • Prevea Care After Hours, which allows students to reach a nurse by phone 24/7
  • Psychiatric services to provide diagnostic assessment and medication management
Library

As of Friday, March 20, 2020, the UW-Green Bay Libraries will be closed to the public until further notice. Most services and resources are being delivered virtually. The Research Librarians are available for online chat, email, and phone for all research needs. Interlibrary Loan is working towards digital delivery of requested materials as much as possible. There will still be access to most of the UW-Green Bay Libraries collection, including over 65,000 online journals, 175+ online database, 20,000 e-books and thousands of streaming media titles. For access to all of these resources and library updates please see the website at www.uwgb.edu/library. UW-Green Bay Libraries is committed more now than ever in providing our students with the best support to ensure their academic success during this challenging time.

The UW-Green Bay Cofrin Libray will be open Monday through Thursday from 9 a.m. to 3 p.m. and Friday, 7:45 a.m. to 2 p.m. for studnets, faculty and staff only. Research services are available virtually Monday through Friday, 9 a.m. to 4:30 p.m. Building and services are closed Saturdays and Sundays. 

The library is extending all due dates on materials to at least July 1, 2020. If you need to return materials before then, please see the guidelines for each campus: 

Green Bay Campus
  • Books: Books from any UW, not just a UWGB Library, may be dropped off in the outdoor book drop outside the second floor (plaza level) entrance that faces the Weidner Center.
  • Non-Books: All other materials (laptops, keys, and other electronic equipment) may be dropped off at the Check-In Desk in MAC Hall (second floor, across from Union) Monday – Friday 10 a.m. – 2 p.m. There will be a library cart located near the desk to place your item(s). You will need to sign your name and indicate what is being returned on the sign in sheet with the cart.
  • All returned items will be checked in after a quarantine period.
Manitowoc Campus
  • No returns accepted until campus reopens. You may return materials to the Green Bay campus if you wish. Any items returned to the Green Bay campus will checked in and eventually returned to the Manitowoc Campus.

Marinette Campus
  • Books may be returned by utilizing the exterior book drop slot on the library building.
  • ‚ÄčNon-book materials will need to wait until the campus reopens or returned to the Green Bay campus MAC Hall check-in desk.
Sheboygan Campus
  • No returns accepted until campus reopens. You may return materials to the Green Bay campus if you wish. Any items returned to the Green Bay campus will checked in and eventually returned to the Sheboygan Campus.

Other UW Libraries
  • You may return books from other UW Libraries to the Green Bay campus.
  • ‚ÄčIf the item was checked out at a different UW school, it may take much longer to be checked in. Rest assured, we have the item and will check it in as soon possible.

In addition to library materials, if you were loaned a laptop, hot spot, or other piece of technology from the Division of Information Technology (Help Desk), you may also return those items to the Green Bay Campus, following the non-book procedure listed above.

Advising

Questions and concerns about registration, financial aid, emergency grants, advising and career services will continue to be addressed by dedicated advisors and staff members who will continue to work hard to make sure you achieve your goals. If you are finding yourself in a situation where you don’t know where to go or what to do, we are here for you.

As an essential service, the Enrollment Services Office is still open for business and available to advise and answer questions for you. We are just an email or phone call away at gboss@uwgb.edu or 920-465-2111.

Human Resources

Q: Am I required to work from home? What if I cannot work from home?

A: Starting July 1, 2020, faculty and staff who wish to return to their offices and work environments or need to be on campus to complete their work effectively will be welcomed back. However, telecommuting is encouraged for all employees,and all employees should continue to be permitted to work remotely so long as it remains possible.

If you will be returning to campus to work, please see the guidelines here

Q: Is there potential for a security threat with using my personal computer from home?

A: If connecting from a home computer use a VPN. The IT Division has setup a new method of connecting to your PC/Windows workstation remotely. Using our new SafeConnect VPN connection you are able remote into your assigned PC/Windows workstation, and operate it as though you were sitting in your office. The instructions on how to complete the initial setup of your personal device, and how to make the connection to your University workstation (PC only) can be found at: “SafeConnect VPN Connection Instructions” https://uknowit.uwgb.edu/98787.

Q: If I do not have available leave to remain in paid status during self-quarantine, may I used unpaid leave?

A: Yes, employees are able to use an unpaid leave during a self-quarantine. Employees are encouraged to contact the Office of Human Resources to gain understanding of the consequences of using an unpaid leave.

Q: Will the Title and Total Compensation conversation deadlines be extended?

A: At present, deadlines for the UW System Administration project Title & Total Compensation have not been modified. UWSA is considering this question. Updates will be provided if deadlines change.

Q: I am a student worker. Can I keep working?

A: Please contact your supervisor for the most current information. As of July 1, 2020, student employees are permitted to work on campus, but remote work should be implemented when possible. 

Travel

Q: If I travel to campus or while living on campus, will I need to quarentine?

For students who will be living in campus housing this fall:
 
Residents arriving in Green Bay for the fall semester via international or domestic air travel must self-quarantine for 14 days in a designated self-quarantine location in campus housing. This action will help ensure the virus will not spread to the campus if contracted while traveling. Students needing to establish this accommodation (provided at no additional charge) should contact Residence Life at housing@uwgb.edu or by calling 920-465-2040 no less than 72 hours prior to arrival. Once the 14-day period is complete, residents will be allowed to move to their permanent housing assignment.
 
Personal air travel during the fall semester is highly discouraged and residents may be required to self-quarantine and monitor symptoms for 14 days upon return. Per recommendations from public health officials, if a resident does travel outside their community or travels using confined means he/she should limit contact with non-household members for 14 days and monitor symptoms closely.


Q: Should I travel outside the state on a personal trip? Who should I tell?

A: UW-Green Bay employees are asked to report all out-of-state travel to their supervisor. 

For fall semester, Residential students arriving in Green Bay via international or domestic air travel must self-quarantine for 14 days in a designated self-quarantine location. After this time, they will be allowed to move to their permanent housing assignment. Personal air travel during the fall semester is highly discouraged and residents may be required to self-quarantine and monitor symptoms for 14 days upon their return. Per recommendations from public health officials, if a resident does travel outside their community or travels using confined means he/she should limit contact with non-household members for 14 days and monitor symptoms closely.

Q: Should I travel internationally?

A: The Center for Disease Control’s guidance discourages people from partaking in unnecessary travel. Please visit the CDC Website for the most up-to-date information.

Q: What is happening with UW-Green Bay students who are studying abroad?

A: All study abroad students safely returned to the U.S. as of March 12, 2020.

Q:  I am a student who has been impacted by a study abroad trip being cancelled, and I need additional guidance. Who should I contact?

A: Please contact our International Education Office at 920-465-2190.

Bursar/Refunds

Q: Will I receive a tuition refund since face-to-face classes were suspended?

A: Not as long as education continues. All classes have been moved to an alternative delivery method. While delivery looks different, education on all UW-Green Bay campuses is continuing.
 

Q: Will I be refunded for any unused portion of my housing contract/dining plan?

A: The Office of Residence Life will be refunding students for the unused portion of their 2019-2020 housing contract. Refund amounts will be calculated from the end of spring break per UWS guidance. Refunds will be calculated based on this date if students complete the check-out process by 10:00PM on Friday, March 27, 2020. Refunds issued to students who depart after the deadline will be based on the actual date of departure. Refunds will only be issued to students who complete the check-out process in its entirety. Students who have questions should reach out to the Office of Residence Life at 920-465-2040. Please act promptly.

Residential students with meal plans who check-out and leave campus will automatically have their refunds calculated based on their check-out date. Non-residential students who want to cancel their meal plans can do so by requesting that by emailing universityid@uwgb.edu. Dining dollars will be refunded as part of the meal plan refund process.  Pass points will continue to roll forward to the Fall 2020 semester.  Please note we have already worked to transition our campus dining program to carry-out only. All meal plans have had their transfer and reuse restrictions removed.  Meal plan refunds and adjustments will be processed as soon as possible. For meal plan and dining questions please email universityid@uwgb.edu
 

Q: Will segregated fees be refunded?

A: Segregated fees for 2019-2020 are not being refunded. Services such as the Counseling and Health Center, Student Life, UREC and the Pride Center are still providing services to students via alternative methods. Please see their individual websites or social media for specifics. 
 

Q: Will parkings fee be refunded?

A: Parking fees for 2019-2020 will not be refunded for students or employees. While we understand that many individuals will not be using parking through the end of the semester, we are unable facilitate a refund because the parking fees will still be used towards the maintenance, repair and resurfacing of roads and parking lots. All of those items continue to be necessary regardless of whether individuals are using the lots.
 

Q: Will special course fees be refunded?

A: We are currently reviewing the campus process for this course by course.  
 

Q: I was a student employee. Do I qualify for unemployment benefits?

Student employees are excluded from unemployment benefits by both federal and state law.  The university recognizes student employees are a vital asset to keeping our university running. A program to provide assistance to student employees whose positions have been affected by the COVID-19 pandemic has recently been announced; The Student Employee Income Continuation Program will include a one-time COVID-19 leave payment to all active student workers who have been paid through payroll on or since February 1, 2020. 
  • The payment will be $100 per week for two weeks — a total of $200.
  • The payment will be paid on the April A payroll, with a pay date of Thursday, April 23, 2020. 
  • Each student worker will only receive one payment, even if they have held multiple jobs.
  • Student workers who log hours during the April A pay period due to approved remote work will receive this payment in addition to their logged hours during the same pay period.  

Q: I have work study through financial aid.  What will happen with those funds?

At this time, the Federal Work Study situation is still being evaluated. As new information becomes available, we will notify the individuals impacted by this. Please watch your university email account.  

 

Q: My travel course is canceled, will I receive a refund?  

A: Yes, payments made for travel courses that have been canceled will be refunded. If you have further questions or concerns, please contact the Office of International Education at oie@uwgb.edu.

Q: Will I be charged the $25 per credit distance education fee for my class since I am now taking the class on line?  

A: No additional fee will be charged due to all classes being temporarily offered online. If you have a new fee you do not understand, please contact the Bursar’s Office at bursar@uwgb.edu.

Q: Will I be refunded the $25 per credit distance ed fee since everyone is taking online classes and not everyone has to pay?

A: No refunds of the distance ed fee will be processed for a student that had originally enrolled in the online courses.


Q: If I have an outstanding account balance, and I am unable to come to campus to make a payment, will I still be charged interest on my account balance?

A: The application of interest on student account balances for the Spring 2020 term has been temporarily suspended through the end of May.  


Q: How can I make payment on my student account if I can’t come to campus? 

You are able to make payment on your student account online. Payment using an electronic check is free. Credit or debit card payments are accepted online which does have a 2.75% surcharge. Payments can also be mailed to the Bursar’s Office, 2420 Nicolet Drive, Green Bay, WI 54311. Please include your student ID number with the payment.


Q: How can I get my student account refund check if I am not supposed to be on campus?

The Bursar staff will be mailing all refunds checks to your home address that is in SIS.  Please review your home address in SIS to confirm it is accurate. Checks will not be available for pickup at the Bursar Office. You can also sign up for Electronic refunding through your SIS account.  


Q: How can I pay my parking citation?

There are two ways you can pay your parking citation. The first is to mail it in. Payments can be mailed to the Bursar’s Office, 2420 Nicolet Drive, Green Bay, WI 54311. You can also call the Bursar’s Office and make a payment by phone. Their number is 920-465-2224.
 

Additional Questions

 

Q: I feel like I am being discriminated against due to concerns around this issue. What should I do?

A: Coronavirus is not specific to an ethnicity or race—disease does not discriminate. Harassing or discriminatorily behaviors are not tolerated and will be in violation of the University of Wisconsin-Green Bay’s Policy Prohibiting Harassment and Discrimination. Violations of this policy will be reviewed under UWS 17 and the UW-Green Bay Workplace Conduct Policy. If you experience harassment or discrimination, students are encouraged to file a bias incident report and employees may file a complaint at hr@uwgb.edu.
 

Q: What should I do if the media calls?

A: Contact the Director of Media Relations, Sue Bodilly: Bodillys@uwgb.edu, 920-465-5502
 

Q: Is the Kress Events Center Open?

A: The Kress Events Center reopens Monday, August 10 with new hours, procedures and policies, including a reservation system. See more.
 

Q: What is the status of UW-Green Bay Athletics?

A: The Horizon League has cancelled all spring contests and delayed the beginning of fall competitions until October 1, 2020.
 

Q: Where can I get more information?

A: The University will be communicating as much as possible with faculty, students, staff and the community. All updates can be found at: https://www.uwgb.edu/coronavirus/.