UW-Green Bay

ADA Grievance Procedure for Students

The University of Wisconsin-Green Bay has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Justice regulations implementing Title II of the Americans with Disabilities Act (ADA). Title II states in part, that no otherwise qualified disabled person shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination in programs or activities sponsored by public entities.

Complaints or other ADA related concerns should be addressed to the campus ADA Coordinator. The ADA Coordinator's address and phone number is available from Disability Services or the Dean of Students Office.

  1. A complaint should be filed in writing and contain the name and address of the person filing it and a brief description of the alleged violation of the regulations.
  2. A complaint or other ADA related concern should be filed within thirty days after the complainant becomes aware of the alleged violation.
  3. An investigation, as may be appropriate, shall follow a filed complaint. The investigation shall be conducted by the ADA Coordinator. These rules contemplate informal but thorough investigations affording all interested parties and their representatives, if any, opportunity to submit evidence relevant to a complaint.
  4. A written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the ADA Coordinator and a copy sent to the complainant no later than 30 days after its filing.
  5. The ADA Coordinator shall maintain the files and records of the University of Wisconsin-Green Bay related to the complaint filed.
  6. The complainant can request a review of the case in instances where he or she is dissatisfied with the resolution. The request for review should be made within 10 days to the Dean of Students.
  7. The right of a person to a prompt and equitable resolution of the complaint filed hereunder shall not be impaired by the person’s pursuit of other remedies, such as filing an ADA complaint with the responsible federal department or agency. Use of this grievance procedures is not a prerequisite to the pursuit of other remedies.
  8. These rules shall be constructed to protect the substantive rights of interested persons, to meet appropriate due process standards and to assure the University of Wisconsin-Green Bay complies with the ADA and implementing regulations.

Updated 8/14

UW-Green Bay Service Animal Policy

UW-Green bay Service Animal Policy (PDF)

Caption Media Policy

Captioned video/media is accommodation that may be provided to students who have a documented need for this service in order to have full access to information presented in classes and at university-sponsored co-curricular presentations and events. The provision of the service is a shared responsibility between the student, who must make their needs known, the faculty/staff member displaying the content, who must review media and request captioning as needed, and the university media/technical staff, who can facilitate the actual video/media captioning.

The Disability Services Office will work with faculty and technical staff to assure, within reason, that the media shown in the classroom will be captioned. Sufficient advance notice must be given to assure timely provision of this service.

Student Responsibility

  • Register with the Disability Services Office through the ACCESS link provided on the front screen.
  • Provide a copy of the semester class schedule at least six (6) weeks prior to the start of the semester.
  • Provide timely requests as far in advance as possible for other events where captioning may be required.

Disability Services Responsibility

  • Notify faculty of the need for captioning videos/media in their course.
  • Notify Media Services Office ensure the classrooms are equipped to display the captioning from the videos.

Faculty Responsibility

  • Review the video content displayed in their course to determine if the video material (VHS, DVD, Blu-ray) are captioned. Video content taken from the internet (YouTube, for example) is not always captioned and the insertion of captions may not be possible.
  • If the media is not captioned, faculty must provide the material(s) that need to be captioned two weeks in advance to Center for the Advancement of Teaching and Learning (CATL). The CATL will work with an approved vendor to make the material accessible.


  • How do I turn on captions and audio description in my media player?
  • Do it yourself Captioning tools
    • World Caption Tool – Brian Deith, UW-Madison, LSS, has developed World Caption Tool. This tool makes captioning relatively easy, and there is no cost to download. World Caption Tool is for Quicktime compatible (Mac platform only)
    • MAGpie (Media Access Generator), is free captioning software that facilitates the creation of timed-text caption files and developers can choose to incorporate the captions into QuickTime, Read or Windows Media.

Procedures for Academic Grievance

Student grievances related to course grades, conduct of classes or other course matters should address those complaints first with the instructor of the course. If the student is not satisfied with the resolution, the grievance can then be taken to the chairperson of the appropriate academic department. If resolution is not achieved there, the student may go to the appropriate dean in the Vice Chancellor for Academic Affairs Office. The Dean of Student's Office is always open for consultation.

For more information, visit the Dean of Students site.

Procedures for Non-Academic Grievance

Student grievances related to the Coordinator of Disability Services should first address those complaints directly with the individual. If the student is not satisfied, the grievance can be taken to the supervisor, Assistant Dean for Enrollment and Academic Services in the Dean of Students Office. If resolution is not achieved there, the student may then go to the Dean of Students.

For more information, visit the Dean of Students site.

To obtain more ADA information contact the ADA coordinator - mullent@uwgb.edu.