Digital Badge: Sensitivity and Conflict Skills

© John D. and Catherine T. MacArthur Foundation- used with permission.

Digital Badging

Government Affairs will be offering a Digital Badge for completing the approved classes at the Master Academy Navigating the Return to Normal. A digital badge is a micro-credential that validates an accomplishment, skill set or competency a learner has earned. Digital Badges can be placed on a resume or digital platform, such as LinkedIn, to show employers you have the critical skill set and job-ready competencies that allow you to be a confident and engaging employee.

How to Earn the Digital Badge

  • Attend all three days 
  • ​Complete all 6 courses
  • Pass the test with 70% or higher
Sensitivity & Conflict Skills Digital Badge

Benefits for the employee:

Verified Knowledge

Badges are a quick and easy way to share verified knowledge and expertise to employers and colleagues.
Digital Access

Badges empower earners with 24/7 digital access on resumes, websites, social media and email signatures.
Competitive Edge

Badges provide a competitive edge and a way to differentiate from other candidates.


Benefits for the employer:


Badges are a secure and verifiable way to recognize professional achievement.


Badges offer a current record of accomplishment for candidates.


Sensitivity & Conflict Skills Digital Badge
Digital Badges
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Sensitivity and Conflict Skills 2021 Badge

(Total Hours: 12.0)
Value Statement: Individuals who completed this course series have gained an awareness of the sensitive issues surrounding COVID that have triggered mental health challenges, heightened conflict encounters, and ignited serious dangers in our communities, local, state, and national governments. Through the use of emotional intelligence techniques, understanding conflict styles, DEI, ethical leadership, etc., participants have learned there are difficult issues and changes that must be addressed in the return to a NEW normal after COVID.
Course Description Learning Outcomes Assessment #
Mental Health:  COVID Trauma and the Impact on Mental Health
Trauma causes physical and mental changes to the human body. Scientist have been studying the effects of social isolation and trauma during the COVID-19 pandemic. Resiliency helps us to survive traumatic experiences. Caring for our own mental health is one way to foster resiliency.
Learning Objectives
  • What is COVID Trauma and how does it impact a person physically and mentally?
  • Learn to recognize the signs of trauma in ourselves and others
  • What is Trauma Informed Practices
  • Study resiliency in recovering from the pandemic both for one’s own mental health and how to help provide mental health first aid to assist others
Individuals were assessed using the following methods:
  1. Situational scenarios
  2. Breakout room problem solving
  3. Polling
  4. Passed a test with a minimum score of 70% or better
In a Changing World: Use Awareness and Emotional Intelligence to Master Your Interactions
Successful people in many walks of life owe a significant degree of their success to Emotional Intelligence (EI).  In this class participants learned how to improve their EI and what Transformation Leadership is.
Learning Objectives
  • Learn how to bring Emotional Intelligence into your life
  • Use Emotional Intelligence Skills to improve your interactions with those at work and home
  • Summary of research on SEL/EI
  • How Emotional Intelligence can help you survive the pandemic and adjust to the “new normal” you are facing
  • Transformation Leadership
Individuals were assessed using the following methods:
  1. Group discussions
  2. Thought provoking exercises
  3. Passed a test with a minimum score of 70% or better
Learning your Conflict Management Style & Conflict Management in the Workplace
A key component in leadership is understanding the anatomy of conflict.  Participants studied the five different types of conflict and gained insight to their conflict styles and those of others.  Participants learned to use this skill to improve their approach to resolving challenging issues.
Learning Objectives
  • Examine the five conflict styles using the Thomas-Kilmann conflict mode instrument
  • Individuals learned their preferred conflict style and how to flex their approach when dealing with conflict
  • Examine conflict in the workplace and assess next steps in addressing a resolution to a healthier relationship approach in the midst of conflict
Individuals were assessed using the following methods:
  1. Situational scenarios
  2. Breakout room problem solving
  3. Polling
  4. Passed a test with a minimum score of 70% or better
The NEW Sensitivity Touch Points of Today’s Environment:
Diversity, Equity and Inclusion (DEI), right to speak in the name of freedom of speech, and demonstrations leading to violence have become highly inflammatory sensitivity touchpoints that seem to trigger violence. What role does local government play? 
Learning Objectives
  • Understanding Diversity, Equity and Inclusion and its role in demonstrations & violence
  • What are microaggressions or microinequities
  • Leadership must be ethical
  • Understanding & addressing implicit bias
  • Free speech and demonstrations
  • Difficult changes must occur
Individuals were assessed using the following methods:
  1. Case study in DEI
  2. Situational scenarios
  3. Polling
  4. Passed a test with a minimum score of 70% or better
Defending your City-Village-Town Hall
Are you confident that you have a solid plan for how you will defend your city-village-town hall against sovereign citizens, insurgents, demonstrators, citizens and your own employees?  Let’s talk about the threats to local government.
Study the following:
  • Types of threats
  • Planned vs spontaneous violence
  • Why do protests turn violent
  • Develop an Active Harm Response Plan
  • Sovereign Citizens: Clues you are dealing with them, tactics
  • Black bloc tactics
Individuals were assessed using the following methods:
  1. Situational scenarios
  2. Polling
  3. Passed a test with a minimum score of 70% or better