Career Opportunities

Student Affairs

Assistant Director of Residence Life - Operations

Posting Date

10/26/2018 12:00:00 AM

Position Information

Working Title:  Assistant Director of Residence Life - Operations
UW System Title:  Student Services Program Manager II

Essential Job Functions

This position reports to the Director of Residence Life and assists in carrying out the mission and philosophy of the Office of Residence Life. The Office of Residence Life provides housing for 2,000 students during the academic year and more than 2,000 guests during the summer months and employs approximately 18 full-time staff and 100 student employees. Primary responsibilities include, but are not limited to, handle project coordination and serve as a liaison with Facilities Management; manage and oversee summer operations; coordinate resident damage procedures and manage building renewal/refurbishment; provide oversight of departmental purchasing; and manage housing accommodations for students with disabilities. 

This position includes the following responsibilities:

  • Assist with facility-related issues and services, which includes building maintenance concerns related to carpet, paint, damages; hall improvement needs and projects; expanded housing logistics and quality control; and the grounds immediately adjacent to residential buildings.
  • Assist with communication and coordination of facility needs and plans with various constituents/vendors.
  • Review residence hall incident reports, ensuring they are converted to work orders and completed.
  • Manage resident communication process to ensure adequate notice of projects that affect living spaces.
  • Serve as primary daily contact for residential facilities crises (fires, floods), following outlined procedures.
  • Coordinate details for minor Residence Life project requests (offices, lobbies, desk updates) with Facilities Management supervisory staff.
  • Coordinate inventories for student rooms, apartments, and lounge spaces, ensuring everything is in good condition.
  • Maintain and update the Facilities Replacement/Repair history.
  • Serve as liaison with Community Development staff regarding custodial and maintenance information, issues, needs, etc.
  • Meet regularly with Custodial and Maintenance supervisors, reporting back to Community Development staff as needed.
  • Assist in the development and ongoing training of emergency protocols, emergency responses, continuity of operations, planning, etc.
  • Serve as the primary contact for student injury and damage claims.
  • Communicate with residence hall student groups and staff to incorporate input related to hall improvement decisions, deliver renovation information, and assist with recycling and energy saving expertise, projects, and initiatives.
  • Coordinate snow removal initiatives in collaboration with Facilities Management.
  • Provide facility-related guidance to Area Coordinator staff during nights/weekends, and provide coordination of services for urgent issues as needed.
  • Provide training to Community Development staff regarding facilities management topics, and manage all facilities/grounds aspects of Residence Life programs/events.
  • Conduct monthly building inspections to ensure clean and well-maintained facilities.
  • Coordinate recruitment, selection, and training processes for student summer employees.
  • Supervise full-time and student staff hired for camps/conferences and summer operations.
  • Coordinate all aspects of summer housing related to student interns and snow birds.
  • Coordinate with Director of Camps and Conferences and other key stakeholders to manage all housing aspects of scheduling, billing, guest procedures, and other requirements.
  • Meet with the Director of Camps and Conferences and custodial/maintenance supervisors to ensure enhancement of the housing experience for all summer guests.
  • Manage the state contract for linen services as it applies to summer operations.
  • Manage all aspects of fall opening/spring closing, including but not limited to, solicitation/placement of volunteers, parking, marketing, and staffing of various check-in locations.
  • Create marketing schematic, promoting both the Room Condition Report (RCR) and the Express Check-Out process.
  • Hire, train, and supervise a team of student inspectors each spring to thoroughly evaluate the condition of each living space and record damages appropriately.
  • Work closely with the custodial supervisors throughout the academic year to complete the accurate and timely assessment of each living space when a check-out occurs.
  • Accurately assess and bill for each student damage charge within 30 days of departure, managing appeals as they arise.
  • Continually and actively evaluate check-in/out procedures, making suggestions for improved process efficiency.
  • Develop comprehensive plan to significantly improve the aesthetics of the residential buildings to contribute to recruitment, retention, and student satisfaction.
  • Prioritize curb appeal and spaces that serve as a student welcome site.
  • Identify and acquire artwork which reflects students’ experiences/interests and contribute to sense of tradition, school spirit, and belonging.
  • Provide comfortable and attractive study and social gathering spaces.
  • Directly supervise the USPA for Business Operations – Financial Specialist.
  • Serve as the primary person in Residence Life to research, bid, and coordinate with Purchasing on major contracts (software, furniture, etc.)
  • Work with Director of Residence Life to provide input on development of annual budget as it relates to forecasting capital improvements and other large-scale projects.
  • Liaison with the Office of Disability Services to manage the housing accommodations for students registered with disabilities.
  • Coordinate accommodations requiring the alteration of physical structures with University Facilities Management.
  • Track placement and any concerns relating to Emotional Support Animals and Service Animals within campus housing, including following up with complaints/concerns with the animal owners/handlers. Work to remove animals when necessary.
  • Maintain detailed documentation on each accommodation to ensure for a record of compliance.
  • Manage the scheduling, preparation, and billing for guest housing accommodations.
  • Manage the Keystone (key management) software suite and issuance of all staff keys.
  • Create campaigns that will result in increased usage of Wash Alert, timely work order submissions, etc.
  • Serve on the University Sustainability Committee.
  • Maintain the departmental all-purpose vehicles.
  • Manage vacuum and cart inventory/repair/replacement.
  • Participate in a Central Staff team informing departmental administrative policy and procedures development, interpretation and implementation.
  • Attend evening and weekend meetings, activities, and departmental commitments when necessary.



  • Bachelor's Degree at time of application
  • Three years of staff supervision, student advising, community development, and facilities management experience


  • Master's Degree in higher education, counseling, or related field.
  • Professional experience in housing and residence life

  • Ability to be present on any floor, which includes mobility via stairs
  • Ability to lift up to 25 pounds

The successful candidate will have strong oral, written, interpersonal, and organizational skills, the ability to communicate with a diverse student population, demonstrated integrity and strong leadership, and the willingness to be part of a collaborative team. The University welcomes applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Conditions of Appointment

Hours needed to complete the work required for this position will regularly exceed 40 hours per week and may include responding overnight.  Position will also involve some out-of-town/overnight travel (recruitment of staff, UW System meetings, and professional conferences). 

Position is a full-time Academic Staff appointment.  Official transcripts of the highest degree achieved will be required of finalist(s). A criminal conviction investigation will be conducted on the finalist(s). In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record. The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.


Competitive salary commensurate with qualifications and experience.
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

The UW System provides an excellent benefits package, including participation in the Wisconsin State Retirement System.

To Apply

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Job Search" screen,

  • Click in "Keywords" box.
  • Enter Job Opening ID "14894"
  • Click "Search."
  • Select "Assistant Director of Residence Life - Operations"
  • Click "Apply."
    • You must login before you can apply. Input your "User Name" and "Password" and select "Login."
    • If you have not yet registered, click "Register Now" to begin the registration process.

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover letter that specifically addresses qualifications for the essential job functions
  • Resume
  • Names and contact information for three references

You must select "Submit Application." Selecting "Save as Draft " or "Exit" will not forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Kelly Steffes
Phone: (920) 465-2040

Application Deadline

To ensure consideration, please submit application materials by Monday, November 12, 2018.

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our Office of Public Safety website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.