Career Opportunities

Information Technology

Director, Infrastructure Services

Posting Date

6/23/2022 12:00:00 AM

Position Information

Working Title:  Director, Infrastructure Services
UW System Title:  IT Director I (C) 
 

Essential Job Functions

Reporting directly to the CIO and Associate Vice Chancellor for the Division of Information Technology, the Director of Infrastructure Services is a working director responsible for ensuring the stable, secure, and reliable operation of the University’s infrastructure services whether provided onsite or from an off-campus location (e.g. network, data center, telecommunications, system applications, etc.). This position provides overall tactical and operational leadership, directs the strategic design, acquisition, management, and implementation of enterprise-wide technology tools, directs daily operational activities, and provides solutions that enhance mission-critical operations of the IT department.

This position includes the following responsibilities:

  • Manage a team of technical professionals and vendors, providing day-to-day leadership, development, prioritization, coaching, and mentoring. Seek and provide opportunities to ensure they remain current with related skills, abilities, and technological advances.
  • Lead the operational and strategic planning for infrastructure services, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources in partnership with the CIO. Ensure alignment with the Technology Plan and the institution’s strategic objectives.
  • Proactively manage work and communications to ensure that activities and projects are moving forward and consistently meeting or exceeding service level expectations
  • Coordinate and drive the business relationship with key internal partners and significant external partners.
  • Ensure a high level of customer service is consistently delivered to users, as defined and agreed upon with campus stakeholders.
  • Serve as hands-on project manager for all networking and infrastructure projects.
  • Lead the team in establishing and adhering to IT Service Management and project management best practices.
  • Source, replace, implement, support, and maintain architecture and systems (e.g., telecommunications, servers, operating systems, hardware, and software, etc.)
  • Partner with the Director of Technology Support Services to provide user-friendly information to the campus community to assist in maximizing the value of campus technologies and advance digital transformation.
  • Work closely and develop strong relationships with stakeholders from all levels of the organization, providing exceptional customer service in alignment with the institution’s technology plan and available resources.
  • Develop and maintain the budget and maintenance plan for IT infrastructure and systems in support of the institutional strategic plan. Accurately predict, plan, and track the expenses.
  • Source and outsource vendor services. Effectively manage vendor relationships.
  • Seek continuous quality improvements to eliminate gaps in system performance and streamline IT solution delivery and timing.
  • Participate in the development of the strategic information technology plan, processes, and solutions.
  • Other duties as required and/or assigned

Qualifications

MINIMUM QUALIFICATIONS:
  • Bachelor's degree in an applicable field or equivalent relevant experience
  • Three years of experience managing technical infrastructure projects to successful completion
  • Five years of successfully leading IT infrastructure support and a team of networking technical staff, including demonstrated effective people management skills to provide direction, set priorities, and deliver coaching to support talent development.
  • ITIL Foundations certified (or able to achieve within 6 months of hire)

PREFERRED QUALIFICATIONS:
  • Master's degree in a related field
  • Experience in a higher education environment
  • Experience developing and managing outsourced services and/or service providers
  • Additional ITIL certifications
  • CompTIA certification
  • CISSP certification (or similar)
  • Microsoft infrastructure certifications

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

Also, the successful candidate will be a strategic thinker with analytical and problem-solving experience, enthusiasm for supporting digital transformation within a university community, and a talented facilitator who skillfully leads strategy and planning discussions. This position will require a self-driven, detail-oriented leader who actively works to remove barriers to achieving results and proactively establishes and maintains effective working relations with various stakeholders.

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Conditions Of Appointment

Some travel is required for necessary meetings, workshops, conferences, etc. Occasional evening and/or weekend work is expected as needed.

Position is a full-time Limited appointment.  Official transcripts of the highest degree achieved will be required of finalist(s).  A criminal conviction investigation will be conducted on the finalist(s).  In compliance with the Wisconsin Fair Employment Act, the university does not discriminate on the basis of arrest or conviction record. 

All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

Salary

Salary range of $90,000 - $110,000

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

BENEFIT DETAILS

The UW System provides an excellent benefits package to meet the diverse needs of its employees. This includes several health insurance options, with annual deductibles as low as $250/individual and $500/family. Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately and employees are fully vested after 5 years of service. The UW System also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.

In addition, employees receive several types of paid leave benefits, which are prorated for employees working less than 100%. This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually. Employees earn 13-27 days of vacation each year, depending on years of service and employment type.

For more details, please review the benefit quick guide linked below.

To Apply

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Search Jobs" screen,
  • Click "View All Jobs"
  • Select "Director, Infrastructure Services"
    • You must login before you can apply. Input your "User Name" and "Password" and select "Sign In."
    • If you have not yet registered, click "Register Now" to begin the registration process.

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover letter that specifically addresses qualifications for the essential job functions
  • Resume 
  • Names and contact information for three references

You must select "Submit" to forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Wendy Woodward
Phone:  (920) 465-2829
Email:  woodwardw@uwgb.edu  

Application Deadline

To ensure consideration, please submit application materials by Sunday, July 17, 2022.

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our University Police website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.