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Career Opportunities

Administrative Support

Front Desk and Mailroom Coordinator

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit:

Posting Date

9/8/2021 12:00:00 AM

Position Information

Working Title:  Front Desk and Mailroom Coordinator
UW System Title:  University Services Program Associate

Essential Job Functions

This position reports to the Associate Director of Residence Life and assists in carrying out the mission and philosophy of the Housing and Residential Education.  Housing and Residential Education provides housing for approximately 2,000 students during the academic year and 2,000 guests during the summer months; and employs approximately 18 fulltime staff and 125 student employees.  Primary responsibilities include, but are not limited to:  a) managing information desk and student mailroom services; b) overseeing building and room access systems; and c) providing administrative services. This position reports to the Associate Director; and assumes additional responsibilities assigned by and makes recommendations to the Associate Director and Director.   

This position includes the following responsibilities:

  • Manage Information Desk and Student Mailroom Services: including overseeing daily opening and closing procedures; supervising student employees; assistance with the Community Service Officers (CSOs) program; assisting guests, visitors, and students; providing back-up reception duties; responding to student complaints; and office management
  • Oversee Building and Room Access Systems: including maintaining proficiency in using and troubleshooting door access systems; moitoring door access cards; ensuring compliance with identity verification; and maintaining a user manual and training for door access systems
  • Provide Administrative Services: including assisting with room administration; assisting with projects; supporting the administration of summer camp and conference operations; coordinating daily deposits; and providing additional assistance to leadership as needed.


  • Associates degree in business or related field at time of application or 3 years of related experience

  • Experience with housing/lodging related software, including Residential Management Systems (RMS), Imaging Software, and Persona card access systems
  • Experience in higher education, housing, or hotel/conference related operations
  • Customer service experience

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace.  The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Conditions Of Appointment

Position is a full-time (100%) University Staff appointment.  The work hours for this position will be 7:45 a.m. - 4:30 p.m., Monday through Friday with occasional evenings, weekends, and holidays.

A criminal conviction investigation will be conducted on the finalist(s).  A six-month probationary period is required for this position. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.


Hourly salary range of $17.00 - $19.00.

This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

The UW System provides an excellent benefits package, including participation in the Wisconsin State Retirement System.

To Apply

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Search Jobs" screen,
  • Click "View All Jobs"
  • Select "Front Desk and Mailroom Coordinator"
    • You must login before you can apply. Input your "User Name" and "Password" and select "Sign In."
    • If you have not yet registered, click "Register Now" to begin the registration process.

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover letter that specifically addresses qualifications for the essential job functions
  • Resume 
  • Names and contact information for three references

You must select "Submit" to forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Human Resources
Phone: (920) 465-2390

Application Deadline

To ensure consideration, please submit application materials by Thursday, September 23, 2021.

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our University Police website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.