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Career Opportunities

Student Affairs

GBOSS Manager

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit: https://www.wisconsin.edu/ohrwd/title-and-total-compensation-study/

Posting Date

3/18/2021 12:00:00 AM

Position Information

Working Title:  GBOSS Manager
UW System Title:  Student Services Program Manager I

Essential Job Functions

Coordinate and manage all operations of the integrated Green Bay One Stop Shop (GBOSS) at the Green Bay campus, and Student Services Front Desk staff at the Manitowoc, Marinette, and Sheboygan campuses. This position will supervise and train Student Services Specialists at all locations and coordinate Welcome Center operations. This position will be responsible for facilitating student resources that support the University’s mission and goals regarding equity, diversity, and inclusion. This position is also responsible for developing, communicating, and implementing new ideas, as well as analyzing business practices to improve policy and procedure based on interactions with students and families, faculty and staff.

This position includes the following responsibilities:

  • Maintain 80/20 service goal for Admissions, Financial Aid and Registration (80% of Enrollment Services inquiries are handled by front desk staff, 20% referred to advisors/directors).
  • Give immediate consultation to staff and students. Provide immediate corrections as needed.
  • Handle non-routine questions and difficult clients, as referred by Student Services Specialists.
  • Provide constant communication to staff via emails, mini and formal meetings. Quickly and clearly communicate policy and procedure updates and reminders.
  • Research answers to FAQ’s for other offices to respond quickly to questions outside of Student Services. Act as a campus resource by becoming familiar with popular programs, web navigations and other requests.
  • Serve on university committees; other duties as assigned by supervisor
  • Hire, supervise, train and evaluate Student Services Specialists for all locations, ensuring they are thoroughly trained in relevant SIS modules (registration, admissions, financial aid, billing and advising), Web Now, EAB Navigate, Image Now and CRM.
  • Maintain website and presence in various social media outlets.
  • Develop and implement strategies to increase support for students from underrepresented racial/ethnic/first-generation backgrounds who enroll at UW-Green Bay.
  • Coordinate Front Desk Services with other on-campus and off-campus offices and agencies that serve specific client populations (veterans, DVR, lending agencies, other university offices).
  • Coordinate display cases, information boards and prepare electronic signage updates and visitor welcomes daily.


The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will be expected to display a demonstrated potential for excellence in teaching and scholarship and a commitment to undergraduate education. The candidate should also possess communication and interpersonal skills sufficient to work effectively with a diverse array of students and colleagues.

Qualifications

MINIMUM QUALIFICATIONS:
  • Bachelor's degree at time of application
  • Three years of experience working with diverse underrepresented and first-generation students on a college/university campus in Admissions, Financial Aid or Registration
  • At least one year of supervisory experience
  • Proficiency with MS office suite, internet research, databases, and integrated student information systems


PREFERRED QUALIFICATIONS:
  • Master's degree
  • Bilingual in Spanish, Hmong or Somali
  • Knowledge of web content management and knowledge base software solutions
  • Demonstrated success in developing and executing effective training programs
  • Experience with college-level recruitment initiatives
  • Exceptional communication skills (speaking, writing, and listening)
  • Ability to work autonomously, make independent judgments and render decisions with minimal direction
  • Attentiveness to accuracy and detail-oriented
  • Demonstrated ability to develop, promote, and maintain positive working relationships with co-workers and subordinates


The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Conditions Of Appointment

Occasional early evening and/or weekend availability, depending on department needs, is expected. Some professional development travel required for training and skill development.

Position is a full-time (100%) Academic Staff appointment. Official transcripts of the highest degree achieved will be required of finalist(s). A criminal conviction investigation will be conducted on the finalist(s). In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

Salary

Maximum starting salary of $49,167.
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

BENEFIT DETAILS
The UW System provides an excellent benefits package, including participation in the Wisconsin State Retirement System.

To Apply

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Search Jobs" screen,
  • Click "View All Jobs"
  • Select "GBOSS Manager"
    • You must login before you can apply. Input your "User Name" and "Password" and select "Sign In."
    • If you have not yet registered, click "Register Now" to begin the registration process.

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover letter that specifically addresses qualifications for the essential job functions
  • Resume
  • Names and contact information for three references
 

You must select "Submit" to forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Jeni Van Beek
Phone:  (920) 465-2152
Email:  vanbeekj@uwgb.edu

Application Deadline

To ensure consideration, please submit application materials by Sunday, April 18, 2021.

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our University Police website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.