Career Opportunities

Information Technology

IT Support Specialist (Three Vacancies, Green Bay Campus)


Posting Date

5/30/2019 12:00:00 AM

Position Information

Working Title:  IT Support Specialist
UW System Title:  IS Specialist

Essential Job Functions

This position reports to the Manager of Client Services and provides quality IT service to a diverse group of users across the University. This position interacts daily with clients who have varying levels of technical expertise and provide them with excellent support and consulting services. The IT Support Specialist serves as a participating member of the IT Help Desk team, assists with the supervision and mentoring of student employees, documents procedures, and provides client training in various formats. This position also contributes to the Division of Information Technology projects, coordinates resources in support of the client’s diverse business goals, and responsible for specific support areas as assigned (i.e. workstation inventory, management of help desk ticket system, specialized hardware & software support).

This position includes the following responsibilities:

  • Staff the Information Technology Help Desk.
  • Manage service requests and ensure their timely resolution using call tracking software.
  • Provide direct assistance to users in the field.
  • Participate in building and maintaining the UKnowIT knowledgebase.
  • Participate in the management of Microsoft Active Directory, user accounts, file shares, and permissions, including Windows network account/file setups and maintenance.
  • Manage the student employees and their queue of incidents.
  • Mentor the student employees and assist them with supporting clients.
  • Develop various types of training materials and methodologies (i.e. videos) on new and current technologies, and services offered by the IT Division.
  • Develop and evaluate the effectiveness of the IT training program.
  • Lead the development of the IT Division’s monthly newsletters.
  • Coordinate and/or write IT announcements for the University’s LOG.
  • Develop and maintain the content for the IT Division website.
  • Manage system outages page.
  • Speciality Support in one of the following areas:
    • Workstation Inventory and Deployment. 
    • General Access Computer Lab Management. 
    • Specialized Software Support. 

Qualifications

MINIMUM QUALIFICATIONS:

  • High school diploma at time of application
  • 2 years of related experience


PREFERRED QUALIFICATIONS:

  • Bachelor's degree in Computer Science or related field
  • Experience in a higher education environment
  • Experience scripting. Knowledge of C#, Windows Scripting Host, VBA, VBscript, HTA, and Windows Power Shell
  • Experience training and supervising student employees
  • Experience managing computer assets on a large scale, including creating and implementing replacement plans
  • Experience in conducting group or individualized training
  • Knowledge of all current Windows operating systems, including the ability to install, maintain, and troubleshoot system problems, application problems, and networking problems
  • Knowledge of Active Directory and Windows network account and share management
  • Knowledge of the Macintosh computer and operating system, including the ability to troubleshoot system problems, networking problems, application problems, etc. 
  • Knowledge of Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
  • Knowledge of Cloud collaborative technologies such as Office 365, specifically OneDrive for Business and SharePoint
  • Familiarity with Internet Explorer, Safari, Firefox and Chrome web browsers
  • Strong interpersonal skills; including customer service and telephone skills
  • Ability to develop and training workshops or online learning modules

The successful candidate will have strong oral, written, interpersonal, and organizational skills, the ability to communicate with a diverse student population, demonstrated integrity and strong leadership, and the willingness to be part of a collaborative team. The University welcomes applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Conditions of Appointment

Position is a full-time Academic Staff appointment.  Official transcripts of the highest degree achieved will be required of finalist(s). A criminal conviction investigation will be conducted on the finalist(s). In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

Salary

Salary range of $50,000-$60,000.

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

BENEFIT DETAILS
The UW System provides an excellent benefits package, including participation in the Wisconsin State Retirement System.

To Apply

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Job Search" screen,

  • Click "View All Jobs"
  • Select "IT Support Specialist (Three Vacancies, Green Bay Campus)"
    • You must login before you can apply. Input your "User Name" and "Password" and select "Sign In."
    • If you have not yet registered, click "Register Now" to begin the registration process.
 

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover letter that specifically addresses qualifications for the essential job functions
  • Resume
  • Names and contact information for three references

You must select "Submit" to forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Kathy Gajeski
Phone: (920) 465-2383
Email:  gajeskik@uwgb.edu

Application Deadline

To ensure consideration, please submit application materials by Sunday, June 16, 2019.

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our Office of Public Safety website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.