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Career Opportunities

Information Technology

Process Improvement Specialist (One-Year Project Appointment)

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit:

Posting Date

5/6/2021 12:00:00 AM

Position Information

Working Title:  Process Improvement Specialist
UW System Title:  Info Process Consultant

Essential Job Functions

This position reports to the Business Analyst and will assist with the design, development, implementation, maintenance and project management of business process workflows using the software application (BP Logix). In support of the University’s strategic initiative of Digital Transformation, this position will work collaboratively with business and academic units throughout the University to simplify and automate the flow of tasks and activities to reduce manual intervention, processing time, errors, as well as improve documentation and compliance.

This position includes the following responsibilities:

  • Identify and deliver service improvement activity through employing process improvement methodologies.
  • Identify process gaps and application of design thinking practices.
  • Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
  • Lead functional users through an evaluation of existing business practices, workflows and requirements and provide recommendations for process improvements.
  • Provide input and assistance with documentation before, during, and after the completion of process improvements.
  • Evaluate existing business practices, workflows and requirements, and recommend processes for automation using the BP Logix workflow application.
  • Develop, implement, and maintain business processes using the BP Logix workflow application.
  • Communicate the priorities, resource requirements, timelines, recommended solutions, and project plans associated with workflow automation.
  • Provide input and assistance with documentation before, during, and after the completion of workflow automation.
  • Support the education of users responsible for managing and operating the automated business processes.
  • Assist with the administration of the BP Logix workflow application .
  • Monitor data quality, data security, and associated procedures within the BP Logix workflow application.
  • Contribute to an inclusive environment that values difference by building and maintaining collaborative relationships with team members, peers, and leaders.
  • Participate in IT Division staff meetings.
  • Participate on IT Division working groups. 
  • Participate in professional development and training to stay informed of changes in software functionality.


  • Bachelor's degree in a related field at time of application or a combination of education and technical experience 
  • Experience in project management and/or lean process improvement

  • Experience working on an information technology team 
  • Experience working in higher education 
  • Experience using and applying design thinking principles 
  • Experience with managing complexity and ambiguity in business processes 
  • Experience with BP Logix or other workflow automation application 
  • Ability to gather information and feedback in order to analyze information strategically 
  • Ability to measure process improvements in terms of time, money, and effort and make recommendations for improvement and efficiency 
  • Ability to provide support and guidance on projects 
  • Ability to exercise discretion with confidential information 
  • Ability to write technical and system documentation 

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace.  The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will have strong oral, written, interpersonal, time management, analytical, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Conditions Of Appointment

Position is a one-year full-time Academic Staff appointment.  Official transcripts of the highest degree achieved will be required of finalist(s). A criminal conviction investigation will be conducted on the finalist(s). In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.


Salary range of $48,000 - $51,000. 

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

The UW System provides an excellent benefits package, including participation in the Wisconsin State Retirement System.

To Apply

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Search Jobs" screen,
  • Click "View All Jobs"
  • Select "Process Improvement Specialist (One-Year Project Appointment)"
    • You must login before you can apply. Input your "User Name" and "Password" and select "Sign In."
    • If you have not yet registered, click "Register Now" to begin the registration process.

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover letter that specifically addresses qualifications for the essential job functions
  • Resume
  • Names and contact information for three references

You must select "Submit" to forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Paul Wikgren
Phone: (920) 465-5068

Application Deadline

To ensure consideration, please submit application materials by Monday, June 7, 2021

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our University Police website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.