Career Opportunities

Student Affairs

Student Services Specialist for Information (Manitowoc Campus)

Posting Date

8/13/2019 12:00:00 AM

Position Information

Working Title:  Student Services Specialist for Information (Manitowoc Campus)
UW System Title: Student Services Specialist

Essential Job Functions

This position reports to the Manitowoc Campus Executive Officer, works in the UW Green Bay, Manitowoc Campus Solution Center and is a strategic member of the Solution Center. They are primarily responsible for providing excellence in customer service by addressing basic academic curriculum and program related questions/concerns for students, parents, faculty, staff and the community. The Information Specialist is the first campus contact and therefore, highly visible and cross-trained with a strong knowledge base and understanding of the campus protocols for the areas of admissions, recruitment, advising, financial aid, veterans, accessibility and student/academic conduct. The Information Specialist fields questions through e-mail, web chat, phone and in-person. Specialists perform all the duties of a Student Affairs professional, consistent with institutional, division, and departmental mission, vision and values. In addition, this position makes recommendations to Enrollment Services on procedural and/or business practice improvements and helps track customer service metrics to continuously improve student services and satisfaction. The typical work schedule will be 40 hours per week Monday-Friday with occasional evening and weekend hours required.

This position includes the following responsibilities:

  • Provide excellence in customer service to all individuals contacting the Student Affairs Office by addressing and meeting the immediate questions/needs of students, parents, faculty, staff and the community.
  • Provide accurate, timely information and advice regarding Admissions, Student Records, and Financial Aid to prospective and current students, alumni, university faculty and staff, and the general public via telephone, e-mail, face-to-face and eform interactions. Proactively assist students with problem diagnosis and resolution by acquiring additional information, suggesting alternative courses of action and considerations thereof, and explaining the recourse for appealing decisions. Interpret rules, regulations, policies, and procedures for the public and the staff. Achieve proficiency with systems and processes to accomplish the "80/20"; front desk service delivery goal.
  • Identify, track and forward complex issues and/or situations with any/all supporting documents requiring additional review to the appropriate campus administrator, area (CASE, DEATS, Academic Advising, Accessibility, Testing Center, etc.), or department.
  • Collect and review any/all paperwork, correspondence, documents, etc., from individuals and assist with review and/or completion where and when necessary and/or forward/provide to the appropriate processing area and/or staff. These may include, but not limited to: Financial Aid, Student Accessibility Services, Admission, Registrar, CASE area, DEATS area, etc.
  • Schedule/coordinate appointments for students with Academic Advisors.
  • Register students for appropriate events when and where necessary ( e.g. placement testing, new student orientation/registration, agile grad, early alert).
  • Reconcile student accounts. Research and work with Central Business Services and/or appropriate department to reconcile and remedy any/all student account issues.
  • Respond to, collate and send requested information inquiries as requested. Maintain and track these contacts in the campus information database.
  • Complete projects as requested by supported offices (i.e. Making phone calls to prospective or recently admitted students, preparing mailers for financial aid, or updating student records to include in a particular student group).
  • Perform/provide administrative and clerical office support duties, such as processing mail, ordering supplies, filing, and providing training and guidance to student employees.

Qualifications

MINIMUM QUALIFICATIONS:

  • Associate's Degree at time of application
  • One year of experience (professional or student employment) in a direct customer service position in a higher education service office or similar customer service capacity
  • Exceptional communication skills
  • Strong technical skills; proficiency with MS Office suite, Internet research, databases and other software
  • Ability to work autonomously, make independent judgments and decisions with minimal direction


PREFERRED QUALIFICATIONS:

  • Bachelor´s Degree or higher
  • Working experience with an integrated database, PeopleSoft proficiency
  • Direct Admissions, Financial Aid or Registration experience
  • Second language proficiency (Spanish or Hmong)
  • Experience working with ethnically diverse students


The successful candidate will have strong oral, written, interpersonal, and organizational skills, the ability to communicate with a diverse student population, demonstrated integrity and strong leadership, and the willingness to be part of a collaborative team. The University welcomes applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Conditions Of Appointment

About 80% of each working day is spent operating a personal computer and answering a telephone.

Position is a full-time (100%) Academic Staff appointment.  Official transcripts of the highest degree achieved will be required of finalist(s). A criminal conviction investigation will be conducted on the finalist(s). In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

Salary

Salary range of $33,000 - $33,399

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

BENEFIT DETAILS
The UW System provides an excellent benefits package, including participation in the Wisconsin State Retirement System.

To Apply

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Job Search" screen,

  • Click "View All Jobs"
  • Select "Student Services Specialist for Information (Manitowoc Campus)"
    • You must login before you can apply. Input your "User Name" and "Password" and select "Sign In."
    • If you have not yet registered, click "Register Now" to begin the registration process.
 

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover letter that specifically addresses qualifications for the essential job functions
  • Resume
  • Names and contact information for three references

You must select "Submit" to forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Lisa Francl
Phone: (920) 663-7350
Email:  francll@uwgb.edu

Application Deadline

To ensure consideration, please submit application materials by Sunday, September 8, 2019.

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our Office of Public Safety website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.