Career Opportunities

Student Affairs

Student Status Examiner Associate


Posting Date

5/31/2019 12:00:00 AM

Position Information

Title:  Student Status Examiner Associate

Essential Job Functions

This position reports to the Assistant Director of Admissions Operations and functions within the context of the Admissions Office team.  This position is a primary reception point for admission applications and undertakes significant responsibility for application processing.  Significant independent decision-making is expected, and the ability to learn, interpret and apply complex admissions policies is essential.  Comfort with complex software systems and technical equipment is also essential.

This position includes the following responsibilities:

  • Image and link electronic applicant files from UW System.
  • Evaluate incoming undergraduate and graduate applications.
  • Enter paper applications manually into SIS.
  • Generate application acknowledgement letter daily for new applicants using SIS and Word mail merge functions.
  • Evaluate application to determine records required to complete admission application; assign appropriate checklist in SIS to accurately reflect missing items.
  • Examine incoming high school and college transcripts.
  • Determine residency status for tuition purposes.
  • Match incoming application documents to existing application files; update SIS checklist.
  • Authorize admission according to established guidelines for re-entry and special students.
  • Maintain and monitor ImageNow workflow queue.
  • Perform daily application completion processes in SIS.
  • Review of final college transcripts to determine successful completion and GPA expectations.
  • Process and acknowledge term requests to change term of admission/changes to majors.
  • Respond to telephone, email, Constituent Relationship Management (CRM) interactions, and in-person inquiries concerning applications and admission status.
  • Interpret rules, regulations, policies, procedures for public and staff.
  • Serve as liaison with internal and external constituents.
  • Perform scheduled review of applications placed on-hold due to a request for follow-up.
  • Review completed applications for admission decision.
  • Coordinate Admissions Review Committee (ARC) discussion materials including admissible applications, analysis and decision recommendations.
  • Record decisions of ARC and communicate with admissions advisors.
  • Oversight and supervisor of student employee(s).

Qualifications

MINIMUM QUALIFICATIONS:

  • Associates degree at time of application
  • 1 year experience in a direct customer services position


PREFERRED QUALIFICATIONS:

  • Bachelor's degree
  • 1 year experience in a direct customer service position in higher education service office or similar customer service capacity
  • Experience with Peoplesoft Student Information System and/or Salesforce/CRM software

The successful candidate will have exceptional oral, written, interpersonal, organizational, time-management, computer, proofreading, and customer service skills; the ability to communicate with diverse constituents; and the willingness to work independently, as well as part of a collaborative team. This position requires the ability to manage multiple deadlines, projects, and priorities with attention to detail and exceptional accuracy; show excellent judgment, including sensitivity to personal and confidential information; and demonstrate flexibility and the ability to adapt to ongoing change. Good work habits, such as attendance, punctuality, accountability, thoroughness, and resourcefulness, are essential for this position.

Conditions of Appointment

Position is a full-time University Staff appointment.  The work hours for this position will be 7:45 a.m. – 4:30 p.m., Monday through Friday. 

A criminal conviction investigation will be conducted on the finalist(s).  A six-month probationary period is required for this position. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

Salary

Hourly salary range of $15.50 - $17.00.

This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

BENEFIT DETAILS
The UW System provides an excellent benefits package, including participation in the Wisconsin State Retirement System.

To Apply

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Job Search" screen,

  • Click "View All Jobs"
  • Select "Student Status Examiner Associate"
    • You must login before you can apply. Input your "User Name" and "Password" and select "Sign In."
    • If you have not yet registered, click "Register Now" to begin the registration process.
 

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover letter that specifically addresses qualifications for the essential job functions
  • Resume
  • Names and contact information for three references

You must select "Submit" to forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Human Resources
Phone: (920) 465-2390
Email:  jobs@uwgb.edu

Application Deadline

To ensure consideration, please submit application materials by Sunday, June 16, 2019.

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our Office of Public Safety website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.