Career Opportunities

Other Professional Staff

Student Success Evaluation and Retention Coordinator (Two-Year Appointment)

Posting Date

5/13/2019 12:00:00 AM

Position Information

Working Title:  Student Success Evaluation and Retention Coordinator (Two-Year Appointment)
UW System Title: Student Services Program Manager I

Essential Job Functions

This position reports to the Associate Provost and is primarily responsible for student success data management and analysis operations with the goal of increasing retention rates and completion rates of the institution's undergraduate students. This position will work with the leadership team to apply a broad understanding of program, organization, and/or student needs to resolve complex problems, while also identifying new services and opportunities for process improvement. The Coordinator will oversee the implementation, maintenance, and development of EAB Navigate, while regularly communicating its impact on student success and retention with University staff, faculty, and administrators and is responsible for training these constituencies in the use of Navigate and other student success initiatives. The Coordinator will also serve as a liaison with numerous institutional offices, including the Deans and Campus Executive Officers (CEOs), Student Success and Engagement, the Learning Center, Advising, Center for the Advancement of Teaching and Learning (CATL), Registrar, Institutional Strategy and Effectiveness, and IT. This position will play an important role in recruitment initiatives.

This position includes the following responsibilities:

  • Implement, maintain, and develop EAB Navigate.
  • Act as the Navigate application and content administrator.
  • Identify new services and opportunities for improvement.
  • Provide reports on developments related to student success, retention, completion, and similar issues to appropriate faculty, staff, and administrators.
  • Develop and track academic benchmarks for retention, completion, and related concerns.
  • Develop and implement outreach campaign to recruit faculty and staff participants.
  • Prepare and deliver multiple training opportunities for faculty and staff.
  • Coordinate program interaction with Canvas and other institutional resources.
  • Partner with CATL to expand faculty capacity to support student success.
  • Partner with the Director of Student Success and Engagement to improve student retention and completion rates and to identify opportunities for improving institutional student success initiatives.
  • Partner with Advising office to provide appropriate training to advisors and relevant data to support advising efforts.
  • Partner with the Learning Center to track attendance at tutoring sessions, and recommend opportunities for improved services.
  • Partner with the Registrar's office to develop student academic planning capacity.
  • Work with the Deans and CEOs to develop appropriate long-term degree plans.
  • Partner with Student Affairs (e.g. MultiEthnic Student Affairs, Pride Center, etc.) and other campus programs to better support academic success and underrepresented students.
  • Partner with Admissions to support recruiting initiatives.
  • Partner with IT to troubleshoot technical issues related to Navigate and other student success programs to maintain those programs.
  • Serve on appropriate committees, such as the Student Success Steering Committee, the Suspension Review Committee, and the Academic Actions Committee.
  • Assemble and consult a student advisory group with regard to student success, retention, and completion issues.



  • Bachelor's Degree in a related field from an accredited institution at time of application
  • Knowledge of current pedagogical practices, especially high-impact practices and experiences
  • Knowledge of best practices for assessment and program development in higher education
  • Experience with data analytical tools to develop and track benchmarks


  • Master's Degree in a related field from an accredited institution
  • Experience with assessment of student learning
  • Experience working with underrepresented students
  • Experience with statistical analysis software (e.g., SPSS, SAS, R, Stata)

The successful candidate will have strong oral, written, interpersonal, and organizational skills, the ability to communicate with a diverse student population, demonstrated integrity and strong leadership, and the willingness to be part of a collaborative team. The University welcomes applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Conditions of Appointment

Position is a full-time Academic Staff, two-year appointment that will begin in July 2019.  Official transcripts of the highest degree achieved will be required of finalist(s). A criminal conviction investigation will be conducted on the finalist(s). In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.


Competitive salary commensurate with qualifications and experience.
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

The UW System provides an excellent benefits package, including participation in the Wisconsin State Retirement System.

To Apply

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Job Search" screen,

  • Click "View All Jobs"
  • Select "Student Success Evaluation and Retention Coordinator"
    • You must login before you can apply. Input your "User Name" and "Password" and select "Sign In."
    • If you have not yet registered, click "Register Now" to begin the registration process.

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover letter that specifically addresses qualifications for the essential job functions
  • Resume
  • Names and contact information for three references
  • Unofficial transcripts of the highest degree achieved

You must select "Submit" to forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Vicki Nellis
Phone:  (920) 465-2977

Application Deadline

To ensure consideration, please submit application materials by Monday, June 3, 2019.

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our Office of Public Safety website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.