Career Opportunities

Information Technology

Technology Support Specialist (Sheboygan Campus)


Posting Date

7/11/2019 12:00:00 AM

Position Information

Working Title:  Technology Support Specialist
UW System Title:  Elect Tech Media - Intermediate

Essential Job Functions

This position reports to the Campus Executive Officer at the Sheboygan campus and is responsible for providing operational and technical support for classroom technology, videoconferencing, and distance education systems. This position will assist the faculty and staff by answering questions and providing training for all classroom technology and media equipment. In addition, this position will also serve as the help desk technician “in the field” by helping solve client problems, conducting on-site training as needed, and working with the Help Desk at the main branch to resolve workstation and other technology related issues as needed.

This position includes the following responsibilities:

  • Provide faculty, staff, and students with training and documentation on the use of instructional technology.
  • Setup and operate audio/video equipment in campus technology classrooms and special campus events.
  • Perform or arrange for repair of equipment in technology classrooms, portable systems, and assist in the coordination of a preventative maintenance program for all campus instructional technology equipment and systems.
  • Assist with the planning, design, installation, and support of new or replacement instructional technology and systems.
  • Provide faculty, staff and student workers with training and technical support in the use of campus videoconferencing, web conferencing and distance education facilities.
  • Communicate and disseminate official information regarding distance education, including weather cancellations, room changes, and scheduling.
  • Setup rooms and coordinate coverage of distance education facilities for the delivery of and receiving of distance education courses.
  • Perform equipment and firmware upgrades as needed to meet current technical needs and designing classrooms and facilities upgrades and maintenance.
  • Serve as the “technician in the field” for the UW-Green Bay Help Desk.
  • Monitor and responds to all service requests and ensure their timely resolution.
  • Provide direct assistance to users in the field.
  • Participate in building and maintaining the UW – Green Bay Knowledgebase documents.
  • Assist with computer inventory and upgrades.
  • Participate in team meetings for distance education, academic technology, and the Information Technology Division.

Qualifications

MINIMUM QUALIFICATIONS:

  • Associate's degree at time of hire
  • 1 year of experience
  • Working knowledge of instructional media technologies and equipment
  • Experience and familiarity with the use of control systems such as Extron and AMX
  • Experience with the operation and set up of distance education, video conference and web conference equipment and systems
  • Working knowledge and experience with computers and computer projection equipment


PREFERRED QUALIFICATIONS:

  • Bachelor's degree in related field
  • Experience in a higher education environment

PHYSICAL QUALIFICATIONS:
  • Physical strength and stamina to perform required work, including being able to sit, stand, walk, bend, reach, crawl, kneel, climb, lift up to 75 lbs, and move with a full range of motion for extended periods of time.
  • Must be able to work on ladders and personnel lifts at various heights

The successful candidate will have exceptional oral, written, interpersonal, organizational, time-management, computer, proofreading, and customer service skills; the ability to communicate with diverse constituents; and the willingness to work independently, as well as part of a collaborative team. This position requires the ability to manage multiple deadlines, projects, and priorities with attention to detail and and ability to troubleshoot equipment problems; show excellent judgment, including sensitivity to personal and confidential information; and demonstrate flexibility and the ability to adapt to ongoing change. Good work habits, such as attendance, punctuality, accountability, thoroughness, and resourcefulness, are essential for this position.

Conditions of Appointment

Position is a full-time University Staff appointment.  The work hours for this position will be 7:45 a.m. – 4:30 p.m., Monday through Friday. 

A criminal conviction investigation and pre-work screen examination will be conducted on the finalist(s).  A six-month probationary period is required for this position. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

Salary

Hourly salary of $22.00.

This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

BENEFIT DETAILS
The UW System provides an excellent benefits package, including participation in the Wisconsin State Retirement System.

To Apply

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Job Search" screen,

  • Click "View All Jobs"
  • Select "Technology Support Specialist (Sheboygan Campus)"
    • You must login before you can apply. Input your "User Name" and "Password" and select "Sign In."
    • If you have not yet registered, click "Register Now" to begin the registration process.
 

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover letter that specifically addresses qualifications for the essential job functions
  • Resume
  • Names and contact information for three references

You must select "Submit" to forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Human Resources
Phone: (920) 465-2390
Email:  jobs@uwgb.edu

Application Deadline

To ensure consideration, please submit application materials by Sunday, July 21, 2019.

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our Office of Public Safety website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.