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Career Opportunities

Athletics

Ticket Sales & Operations Manager

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit: https://www.wisconsin.edu/ohrwd/title-and-total-compensation-study/

Posting Date

6/8/2021 12:00:00 AM

Position Information

Working Title:  Ticket Sales & Operations Manager
UW System Title:  Associate Administrative Specialist

Essential Job Functions

This position reports to the Associate Athletics Director for External Operations and in accordance with all NCAA, conference, state and institutional rules and regulations, this position will manage all aspects of ticket sales and services for Green Bay Athletics events. The position also supervises all game and event management functions in addition to the ticket related functions for all ticket athletics events. This individual works closely with the marketing staff to provide quality experiences for fans who attend Green Bay Athletics events.

Know, recognize and comply with the laws, policies, rules and regulations governing University and its employees, and the rules of the National Collegiate Athletic Association (“NCAA”) and the applicable Conference, as now constituted or as they may be amended during the Term of this agreement. Employee shall take all reasonable steps to endeavor to ensure that all assistant coaches, and any other employees for whom Employee is administratively responsible, comply with aforesaid policies, rules, and regulations.

This position includes the following responsibilities:

  • Act as our lead sales member and oversees our student outbound sales team that solicits new ticket sales including season tickets, group tickets, and partial ticket plans.
  • Creates, manages and tracks all sales databases and effectively utilizes that data to tactically target ticket buyers for future sales.
  • Develops sales call scripts and researches potential ticket buyers to target. Effectively trains and communicates to all student staff the customer services skills necessary for all sales calls.
  • Strategically researches market trends to determine effective pricing for both sin gle game tickets and season tickets across all ticket selling sports.
  • Collaborates with Marketing team to determine effective promotional ticket nights to maximize attendance and revenue.
  • Develops and proposes the annual ticket revenue budget for our 5 primary ticket selling sports by examining past attendance´s, evaluating the current product, analyzing competing local events and researching market trends in the collegiate ticketing industry.
  • Manages all aspects of the financial affairs and reporting for the Ticket Operations to include single game reports, annual reports, processing all deposits and ensures appropriate accounting
  • Monitors and approves daily sales reports and expenses submitted to the b usiness office; ensures accuracy.
  • Coordinates all ticket related functions on a daily basis including in-event sales, will call, player-guest tickets, recruiting will call and VIP ticket distribution.
  • Manages all ticket aspects of the PMI/Arena contract by deciding how complimentary ticket allotments are disbursed and how to strategically attract future customers with remaining tickets.
  • Leads and manages 10-15 or more student employees and interns to sell tickets, answer phone calls, create and send mailings, and work all athletic events.
  • Develops and manages Ticket Office and Events budgets to ensure department has budgeted appropriately for all event staffing and ticket office needs.
  • Assist with Phoenix Fund membership benefits as it relates to gamedays; including hospitality, parking, credentials and other VIP related items.
  • Assist with Green Bay Athletics fundraising events, including but not limited to: Phoenix-Packers Stake Fry, Men's and Women's Basketball golf outings, and other team-specific fundraisers.
  • Work with Director of Development to ensure timely communication with Phoenix Fund members and donors relating to athletic events and tickets.

Qualifications

MINIMUM QUALIFICATIONS:
  • Bachelor's Degree at time of application 
  • 3 years of Ticket Sales experience

PREFERRED QUALIFICATIONS:
  • Experience working on the Paciolan software platform
  • Prior experience in basketball ticketing
  • Previous experience with season ticketing and group sales

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace.  The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Conditions Of Appointment

This position requires a varying schedule with significant night and weekend work. 

Position is a full-time Academic Staff appointment.  Official transcripts of the highest degree achieved will be required of finalist(s). A criminal conviction investigation will be conducted on the finalist(s). In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

Salary

Competitive salary commensurate with qualifications and experience.

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

BENEFIT DETAILS
The UW System provides an excellent benefits package, including participation in the Wisconsin State Retirement System.

To Apply

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Search Jobs" screen,
  • Click "View All Jobs"
  • Select "Ticket Sales & Operations Manager"
    • You must login before you can apply. Input your "User Name" and "Password" and select "Sign In."
    • If you have not yet registered, click "Register Now" to begin the registration process.

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover letter that specifically addresses qualifications for the essential job functions
  • Resume
  • Names and contact information for three references
 

You must select "Submit" to forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Jodi Kazik
Phone: (920) 465-2116
Email:  kazikj@uwgb.edu

Application Deadline

To ensure consideration, please submit application materials by Sunday, June 20, 2021.

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our University Police website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.