IT News for Students

Password Reset Tool

IT encourages students to use the Self-service Password Reset Tool to enroll in a new 'password reset' system. This allows users to unlock their account or reset their password without assistance from the helpdesk. Step-by-step instructions for using the self-service tool are found with our Knowledge base:

IT - Computer Assistance

Visit the IT Helpdesk located in the Instructional Services building. (Open daily 8 a.m. - 4:30 p.m. Monday - Friday) Staffed by qualified student technicians, they will assist students living on campus with malware removal from a personal laptop or device and answer general computer questions.

Please call or visit the IT Help Desk at 920 465-2309 or email with any questions. Feel free to stop in and talk with us at the IT Help Desk office in the Instructional Services building; IS1150. 

Help desk personnel are also available in the General Access Lab, Instructional Services Bldg, from 5:00 pm to 7:00 pm., Monday through Thursday. 

Google Docs vs Microsoft Office

How well do you know the Microsoft Applications like Word, Excel & PowerPoint? You may have attended a "Google Suite" high school and used Gmail for email. Though you may continue to use Google accounts and Google Apps for group projects, UWGB faculty encourage you make use of the free license to Microsoft Office 2016 and Office 365 as an opportunity to learn the Microsoft Office applications. (Employers across many industries and fields expect job seekers to have Microsoft Office skills. It's probably the most universally utilized software in businesses around the globe.) Making the switch from the Google Suite to Microsoft Office can sometimes be a bit disorienting; make use of courses that focus on the migration from Google to Microsoft or UWGB Knowledgebase articles:

Migrating Google Docs to Word
Migrating Google Sheets to Excel

Switch from Google Suite to Office 365 (KB article)
Free Student License for Office 365  (KB article)

Protect Your Personal Data

Personal information is like money. Value it. Protect it.
Links in emails, social media posts and online advertising are often how cyber criminals try to steal your personal information. Even if you know the source, if something looks suspicious, delete it.
General Tips and Advice for Online Security Online Video Training

IT continues to see many students at UW-Green Bay taking advantage of as a provider of online educational video courses. Students are building their own playlists and complimenting their regular course work with training. Contact Pat Theyerl if you have any questions about using Read the  Knowledge base article on


Office 365 for Students

Wireless - Choose 'eduroam'

Students should log on to the eduroam wireless network to gain encrypted wireless access to the Internet from their personal laptops or other devices. If you are traveling to an eduroam-enabled institution (100's of universities and colleges including all UW colleges), you can use your campus account credentials to connect to their eduroam wireless network.
It is important to remember that when you are prompted for your account name or user name to enter your entire email address:
Configurations for a variety of devices are available on the UknowIT knowledgebase.

UknowIT - Answers to Your Computer Questions

The IT knowledgebase is UWGB's online "One-Stop Shop" to find the answer to all of your campus technology questions! Please visit the next time you have a technology question.