Information Services hires numerous student workers every year. For a listing of current job openings and to apply for a job please see PhoenixPro online job search
Provides administrative assistance to the Associate Provost and Information Services staff. Job duties include using MS Office such as Word, Excel and Outlook for word processing, typing, filing, budget work, photocopying, faxing, answering phones, and monitoring supply inventory. This position also provides some administrative assistance to the Library Director and Library Staff that also includes book invoicing. Hours are scheduled from 7:30 a.m. to 4:30 p.m., Monday through Friday.
Serves both administrative and academic users. CIT supports the General Access Computer labs including four classrooms. All units in the labs are connected to the campus backbone providing access to PC software as well as mainframe, e-mail, and Internet access.
Computing General Office
Provide support to Computing Staff as needed. Job duties include preparing/updating documentation, creating Word Documents and forms design, filing, photocopying, faxing, monitoring supply inventory. Answer/Direct phone calls and provide assistance to the public and university staff. Prepare and operate an NCS 7001 scanner for processing of forms. Assist with student and staff payroll. Maintain policy/procedures in supervisor's absence, respectful of confidentiality. Hours are scheduled from 8:00 a.m. to 4:30 p.m., Monday through Friday.
Students with excellent computer and customer service skills are hired to work at the CIT help desk. The help desk handles phone calls, e-mail questions and walk-ins from staff, faculty and students who are experiencing software or hardware problems. Both Windows and Macintosh computers are supported. Help desk staff also provide on-site service calls to resolve problems as needed. The help desk is normally in operation from 8:00 am to 4:30 pm, Monday through Friday. Students working the help desk are also involved in rollouts of campus operating system and applications updates in the summer. Professional staff provides training and mentoring to continuously develop the student's technical and interpersonal skills.
Computer Lab Consultant
Provides support services for students using the General Access Computer Lab. Professional staff provides training and mentoring to continuously develop the student's technical and interpersonal skills. Students employed in the lab provide technical support to users on a variety of software and hardware related issues including both Windows and Macintosh platforms. Lab consultants are also responsible for monitoring and maintaining the equipment in the lab. A variety of morning, evening and weekend hours may be required. A position as Lab Consultant is considered to be initial training to be hired in the LTC or at the computer Help Desk for those who are interested in advancement.
Housing Service Center Technician
Students with excellent computer and customer service skills are hired to work at the Housing Computer Service Center. This position works exclusively with students in the residence halls and apartments. Individuals applying for this position should have a solid knowledge of operating systems, software applications and utilities (especially anti-virus, anti-spyware & Windows updates), usage of the internet, and network software. A comfort level in working with computer hardware such as NIC's & printers is also helpful. A common task in this position might be assisting a student clean up a virus-infected machine. This could involve downloading & installing specific patches and software, scanning the computer, and reconnecting to the UW - Green Bay network.
Summer Rollout Computer Technician
Students with excellent computer and customer service skills are hired to work as a Summer Rollout team member. This position works with User Support staff to upgrade computers for faculty and staff. Individuals applying for this position should have a solid knowledge of operating systems, software applications and utilities. A comfort level in working with computer hardware such as NIC's & printers is also helpful. Manual labor such as unboxing, moving, rearranging inventory, and lifting PC weighing up to 50 lbs is a normal part of daily tasks.
We assist faculty and staff in their use of technology to enhance instruction. Much of what we do is in support of D2L, our campus course management system, but we also provide technical help in areas such as video production, wikis, clickers, image editing, presentations, and many others. Students employed by the LTC answer questions on the phone and from faculty and staff who stop in and work on special projects supporting technology in education.
The ideal candidate will possess excellent communication and interpersonal skills, high proficiency of computer software, good troubleshooting and problem solving skills, and the ability to work independently. Top candidates are not expected to know everything before they come in, but will learn as they gain experience. We train and mentor our students. The LTC is open year round from 8:00 am to 4:30 p.m., Monday through Friday.
Provides instructional technology support to faculty, staff, and students on campus using portable equipment, permanent classroom equipment, technology classrooms and the campus film & video collection. Job duties include the delivery, set up, and pick up of portable equipment throughout the campus and instructing people in the use of permanent classroom equipment and technology classrooms. The position is also responsible for the daily operations of the office which includes answering phone calls, completing deliveries, performing equipment inventory and maintenance, and assisting faculty, staff, and students with questions. Hours are scheduled from 7:45 a.m. to 6:00 p.m., Monday through Thursday, 8:00 a.m. to 4:30 p.m. on Friday.
Telecommunications and Engineering
Provides installation and wiring of campus telephone and data lines, and the repair and installation of various electronic equipment. Job duties include inventory control, cable pulling, assisting the technicians as needed, and limited clerical tasks. Hours are scheduled from 8:00 a.m. to 5:00 p.m. Monday through Friday.
The Web Service Office designs, develops and maintains the University's Web presence. This includes the top level pages of the University's site, academic program sites, and various special projects. Student Web Assistants help to develop and track assigned projects through to completion. Support or assist the University Webmaster with web development and web design duties, as needed. Designing/coding new web pages as needed using HTML, XHTML, CSS, JS, ASP, ColdFusion, and CommonSpot Web CMS. Other tasks as assigned. Hours are scheduled from 8:00 a.m. and 4:30 p.m. Monday through Friday.