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Lead, Classroom Technology

Position Information

WORKING TITLE: Lead, Classroom Technology
UW SYSTEM OFFICIAL TITLE: User Support Specialist III
POSTING DATE:  November 21, 2022

Essential Job Functions

Reporting to the Director of Academic Technology Services (ATS), the Classroom Technology Lead is responsible for the supervision of all day-to-day operations and activities regarding classroom technology, videoconferencing, and distance education systems. This position will assist the faculty and staff by answering questions and providing training for all classroom technology and media equipment, as well as helping solve client classroom technology-related problems, including networking, audio and video equipment, and computer hardware and software, conducting on-site training as needed, and working with the Help Desk to resolve workstation and other technology related issues. This includes installation and programming of equipment along with troubleshooting, repairing and maintaining instructional technology hardware, software, systems, and peripherals (or working with vendors to do so), as well as researching, recommending, and designing classroom technology systems.

What You'll Do

This position includes the following responsibilities:

  • Provide faculty, staff, and students with training, technical support, and documentation on the use of instructional technology, video conferencing, web conferencing, and distance education facilities. Setup and operate audio/video equipment in campus technology classrooms.
  • Perform or arrange for repair of classroom technology and assist in the coordination of a preventative maintenance program for all campus classroom technology equipment and systems. Ensure equipment and firmware are upgraded as needed to meet current technical needs, coordinate classroom technology upgrades and maintenance.
  • Coordinate setup and coverage of distance education facilities for distance education courses. Communicate official information regarding distance education, including weather cancellations, room changes, and scheduling.
  • Assist with the planning, design, installation, programming, and support of new or replacement instructional technology and systems.
  • Provide leadership, direction and supervision for all activities and staff in the classroom technology support work group. Supervise full-time employee performance and enable improvement by providing coaching, feedback, motivation, evaluation, and disciplinary action. Supervise the daily operational activities of student employees. Monitor and approve work schedules, absence reports, and payable time.
  • Monitor and respond to service requests and ensure their timely resolution, providing direct assistance to users when required. Maintain departmental documentation including building and maintaining the GBIT Knowledgebase, as well as a classroom technology inventory for all campus locations.
  • Supervise exam scanning activities, filling in as needed, to ensure that the work is completed within service level expectations.
  • Assist the ATS Director in the development and implementation of campus technology plans. Regularly report on activities, costs, budget, expenses and supervisory work to the ATS Director, as well as prepare paperwork necessary for charge backs and invoices.
  • Assist in planning, coordination, and support campus audio/visual and sound reinforcement needs for special events including (but not limited to) commencement, convocation, conferences, meetings and presentations.
  • Create and revise documentation for procedures and work processes.
  • Participate in team meetings for audio / video technology, distance education, classroom technology, and the Information Technology Division. Serve on university committees.

Qualifications

MINIMUM QUALIFICATIONS:

  • Associate's Degree in an Audio-Visual or Computer Science field of study at time of application or 5 years of technology support-related experience
  • Experience and familiarity with the use of control systems, such as Extron
  • Experience with the operation and setup of distance education, video conference and web conference equipment and systems
  • Microsoft Office Suite, web conferencing systems, basic networking knowledge, streaming video applications

 PREFERRED QUALIFICATIONS:

  • Bachelor's degree
  • 3 years related experience in Audio-visual equipment and software troubleshooting including a combination of AV equipment and network systems wiring, installation and repair
  • Experience with system programming, space configuration and installation
  • Project management experience, AV (Extron and / or CTS certifications) or IT industry (ITIL) certifications

The Successful Candidate

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace.  The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will have strong customer service, oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Conditions of Appointment

Some evening and weekend work is expected along with some travel. Work is performed throughout the campus in a variety of climates and settings. 

Position is a full-time Academic Staff appointment.  Official transcripts of the highest degree achieved will be required of finalist(s). A criminal conviction investigation will be conducted on the finalist(s). In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

Compensation and Benefits

Salary range of $55,000-$60,000. 

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

Benefit Details

The UW System provides an excellent benefits package to meet the diverse needs of its employees. This includes several health insurance options, with annual deductibles as low as $250/individual and $500/family. Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately and employees are fully vested after 5 years of service. The UW System also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.

In addition, employees receive several types of paid leave benefits, which are prorated for employees working less than 100%. This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually. Employees earn 13-27 days of vacation each year, depending on years of service and employment type.

For more details, please review the benefit quick guide linked below.

Apply

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Search Jobs" screen,
  • Click "View All Jobs"
  • Select "Lead, Classroom Technology"
    • You must login before you can apply. Input your "User Name" and "Password" and select "Sign In."
    • If you have not yet registered, click "Register Now" to begin the registration process.

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover letter specifically addressing qualifications for the essential job functions
  • Resume
  • Names and contact information for three references
 

You must select "Submit" to forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Jason Zapf
Phone: (920) 465-2510
Email:  zapfj@uwgb.edu

Application Deadline

To ensure consideration, please submit application materials by Monday, December 12, 2022.

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our University Police website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.