Creating an FAQ

Create an FAQ category

  1. On the Manage FAQ page, click New Category.
  2. Enter a Name for the category. For example, the category “Assignment Submission Policies” might contain FAQs about how to submit course work, and late submission policies.

    Tip  A general and informative category name enables users to easily understand the topic and questions the category might contain.

  3. Enter a Description for the category.
  4. Click Save.

Create an FAQ question and answer

  1. On the Manage FAQ page, click New Question.

    Note  If you know which existing category you want to place the new question in, you can click New Question from the context menu of that category instead of clicking New Question at the top of the Manage FAQ page.

  2. Select a Category from the drop-down list. Click New Category if you need to create a category for the question. In the New FAQ Category window, enter a Name and Description for the new category and click Save.
  3. Enter the Question text.
  4. Enter the Answer to the question.
  5. Click Save.

 

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