Troubleshooting Resources

FAQs and Knowledgebase Resources

A variety of documentation is available through UW Colleges Knowledgebase to help you navigate technology issues during your time on campus.  Here are a few common items that you might need assistance with:

Campus Support

On campus technical support is provided by Center for Academic Success and Engagement (CASE). The CASE Answer Desk is located at the library's desk. Contact our CASE Associate, Jane Donlon, at 920-459-6694 for campus IT support. Specific functions performed by the CASE Answer Desk are:

  • First line IT support in classrooms and office
  • Answer basic student questions regarding services
  • Printing support
  • Direct students to library, IT and tutoring services
  • Student, faculty and staff ID Cards
  • For online software training services see LYNDA.com 

Central IT Service Center

The Central IT Service Center provides support for Desire2Learn (D2L)PRISME-mail and other software for students.

Wireless Network

WIFI Name User Sign in with
UWC-BYOD Faculty/Staff Staff username and password
UWC-Students Students Student username and password
UWC-Guest Guests  Once connected, check "agree" box and click Submit

Please note:

  • Wireless coverage and locations:  Wireless access should be available throughout most of the campus.
  • If you have any problems connecting, please visit CASE in the library or Jane Donlon at 920-459-6694.

Checking E-Mail

The University of Wisconsin-Green Bay, Sheboygan Campus provides every student and staff with an email account.  This is regarded as an official communication avenue for campus correspondence.  Faculty, staff and students are encouraged to check email accounts regularly for any important announcements and messages.

Students can open a browser on any computer, on or off campus, and enter the following address: Office 365. You can find a link on any one of our web pages. You will then be asked to sign in.  The password is the same as your password for the Campus Network.

Technology Software Purchases 

Popular Student Websites/Links

University Computer Use Policies

Use of the UW Colleges and Extension computing systems are a privilege. Computer resources for these institutions are to be used for legal business and learning activity, and may not be used for purposes which are illegal, unethical or damaging to the reputation of the University or its members. For further details, please see UW Colleges Information Technology Policies.