Building Manager in Training
This position is a supervised training program that will teach you how to be an effective facility manager, project & event support manager, problem solver, customer service representative, building security staff, event supervisor, resource liaison employee/leader supervisor, and mentor. The training program will teach you to fully represent the University Union at the UW-Green Bay campus over an entire semester.
In this training program you will learn about all the University Union operations and services and find out how you can assist all aspects of the operation, become familiar with all the offices, staff & policies that govern our building, learn opening and closing procedures of the University Union, learn how to work the service desk of the University Ticketing and Information Center & the Phoenix Club , and obtain additional training from our Building Services Teams on how to do room setups and event support for customers. You will learn how to work closely with all our employee teams, staff members, Partners and customers in the University Union, and learn delegation skills to aid in completion of tasks, and have lots of opportunities to sharpen your multi-tasking skills.
The Building Manager is the primary University Union staff person responsible during all hours of operation for overall management including serving as supervisor at all times the building is open. The Building Manager also serves as: resource liaison to various University Union Departments, project manager, public relations person, trouble shooter, building security staff, and facility and event supervisor, employee leader/supervisor, and mentor.
The Building Manager needs to be familiar with the entire University Union operation and the various policies and procedures, and regulations governing the use of the facility, the programs, and the campus, union, and contracted services offered within the organization. He/She also needs to be familiar with campus events and programs as well as the operation of various audio/visual and other union equipment and facilities.
Building Services Team Coordinator
The Building Services Team Coordinator schedules, coordinates, and supervises the event and custodial services function of the Building Services Team, including assisting with hiring, training and evaluations. This person is responsible for the general coordination of event support needs and student custodial work in the Union. This person will coordinate with other building personnel to ensure the Building Services Team is informed of all necessary information. The Coordinator of Reservations and Event Support may assign special projects.
Building Services Team
The Building Services Team is responsible for two basic functions within the University Union: in the set up function, team members are responsible for preparing rooms for events, ensuring that they are clean and that furniture and equipment are in place prior to the beginning of the program. In the custodial services function, team members assist the University Union professional custodians in maintaining the cleanliness of the facility including: cleaning hallways, entrances, restrooms, meeting and dining spaces, Phoenix Club Recreation, office complexes, and the daily removal and transportation of waste and recyclable materials.
Financial Services Coordinator
The Financial Services Coordinator coordinates and supervises the cash support services for the University Union and Shorewood business operations as well as processes and maintains financial records related to these services.
Financial Services Assistant
The Financial Services Assistant has the primary responsibility of assisting with the cash support functions of the University Union. The Financial Services Assistant will need to be familiar with cash handling and general University Union policies and procedures.
Responsible for proper completion of graphic design and layout assignments. The emphasis of this position will be to design visual materials needed to promote the University Union, its programs and operations.
League and Tournament Coordinator
The Phoenix Club League and Tournament Coordinator runs weekly tournaments and coordinate the leisure league program in the Phoenix Club. The Phoenix Club League and Tournament Coordinator also provides marketing support for the leagues and tournament, in coordination with the Phoenix Club Coordinator.
The Marketing Assistant is responsible for the development and implementation of market research strategies and public relations campaigns for the various units within the University Union, as well as serving as an advisor on proper marketing techniques and methods.
Open Mic Host
Play the role of emcee or announces at Open Mic Night.
Phoenix Club Assistant
The Recreational Assistant has the primary responsibility of customer service and assisting with recreation programs in the Phoenix Club. The Recreational Assistant will need to become familiar with general University Union policies and procedures, customer service procedures, cash handling, cash register/computer operation, and various recreational leisure activities.
Phoenix Club Coordinator
The Phoenix Club Coordinator supervises the Recreation Assistants through scheduling, orientation, advising, etc. The Phoenix Club Coordinator also provides programming and marketing support for the area, along with customer service, retail management, management of budget and Phoenix Club accounting.
Phoenix Club Marketing Coordinator
This position is responsible for the coordination of programs and activities that occur in the Phoenix Club, along with the general marketing of the club services and specials. The Phoenix Club Marketing Coordinator works to coordinate efforts to increase sales, target marketing downtimes within the service area, and other programmatic needs throughout the University Union.
The Promotions Coordinator supervises the Promotions Team. The Promotions Coordinator also provides artistic, programming and marketing support for the area for the entire University Union.
Social Media Assistant
The University Union Social Media Assistant is responsible for posting to and maintaining the University Union’s social media pages. This also includes looking into new ways to increase the reach of social media outlets.
Sound and Light Technician
The technician assists with the provision of all technical services required for events and programs taking place in the University Union. Events include concerts, performers, dances, movies, conferences, and other events that require use of sound or lighting systems
Student Personnel Administrative Assistant
Assists SPC in regards to student employee hiring and orientation, student wages, evaluation, recognition, discipline, on-going training, confidential personnel files, budgetary responsibilities, long-term projects, and overall work performance and exit interviews. Additional responsibilities are focused on employee policies and procedures, team-building and recognition activities, leadership training, organizational communication for University Union, and the facilitation of committees.
Student Personnel Administrative Coordinator
Responsible for student employee hiring and orientation, student wages, evaluation, recognition, discipline, on-going training, confidential personnel files, budgetary responsibilities, long-term projects, and overall work performance and exit interviews. Additional responsibilities are focused on employee policies and procedures, team-building and recognition activities, leadership training, organizational communication for University Union, and the facilitation of committees.
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Technical Services Coordinator
The Technical Services Coordinator is responsible for all facets of administration, use, maintenance, repair, inventory, and storage of University Union technical equipment. This includes the supervision and training of a team of technicians to setup and run the equipment and coordinating all needed technical equipment with customers in the University Union. The Technical Services Coordinator may also be called upon to provide technical advising for various aspects of the building.
University Ticketing and Information Center
The University Ticketing and Information Center Coordinator works in conjunction with the Athletics Coordinator and, acts as the primary liaison between the Information Center Manager and student employees. This individual must possess a basic understanding of all the University Union’s policies and procedures and adhere to the University Union’s mission statement. This person is also responsible for the training and development of student employees, as well as managing the box for on campus events, provide excellent customer service and making reservations for internal and external customers. The ideal candidate must be trust worthy, dependable and possess the ability to work well independently and in team settings on projects. This position is customer service-focused and will require flexible scheduling to meet customers’ needs.
UTIC Athletics Coordinator
The Athletics Coordinator's primary task is to manage the Box Office for the day of athletic events, and aid in the ticket sale processes, distribute pre-purchased tickets, assist in season ticket management, and also to provide information to University Ticketing patrons at the Ticketing and Information Center and the various other box office locations on campus where athletic events are held. This position will sell and process tickets using the ProVenue computerized ticketing system. He/she is responsible for providing excellent customer service while maintaining accuracy in monetary transactions, including cash, credit cards and reports. The Athletics Coordinator, in conjunction with the Information Center Coordinator, acts as the primary liaison between the Customer Service Manager and student employees. This individual must possess a basic understanding of all the University Union’s policies and procedures and adhere to the University Union’s mission statement. This person is also responsible for the training and development of student employees, as well as managing the box office for on campus events, providing excellent customer service, and making reservations for internal and external customers. The ideal candidate must be trustworthy, dependable and possess the ability to work well independently and in team settings on projects. This position is customer service-focused and will require flexible scheduling to meet customers’ needs.
The UTICAs are responsible for maintaining constant communication and providing accurate information to University Union customers, UWGB Students, Faculty and Staff, and community members, referring them to the appropriate location or personnel to handle their questions and concerns. Responsibilities also include ticket sales for events on and off campus, and retail sales of other merchandise and services. UTICAs are additionally responsible for creating room reservations for on campus events and meetings, and the production of campus ID cards for students, faculty, and staff.
Website and Multimedia Coordinator
The Website and Multimedia Coordinator works with the Promotions Team to develop, coordinate, and maintain the University Union Website, along with a variety of other related sites and multimedia projects. The emphasis of this position will be to develop Websites using multimedia tools as an educational, promotional, and informational tool for the programs, services, facilities, and role of the University Union and all affiliated units. The Website and Multimedia Coordinator will pursue a working knowledge of video and other forms of media.