Program Integrity Complaint Procedures

UW-Green Bay Complaint Process

For information about the UW-Green Bay student complaint process and procedures for tracking, see Academic Disputes. While the current UW-Green Bay program complaint process is under review, please follow the following Dean of Students procedures for student complaints.

Academic Grievance

Students who have grievances related to course grades, conduct of classes or other course matters should address those complaints first with the instructor of the course. If the student is not satisfied with the resolution, the grievance can then be taken to the chairperson of the appropriate academic department and, if resolution is not achieved there, the student may then go to the appropriate academic dean. If a resolution is not achieved with the appropriate academic dean, a student may submit a formal written complaint via the campus incident report form from the Dean of Students Office. You may also find more information at the Dean of Students Student Policies page.

Non-Academic Grievance

Students who have grievances related to University staff (Financial Aid, Student Billing Office, Cofrin Library, Academic Advising, etc.) should first address those complaints directly with the individual. If the student is not satisfied, the grievance can then be taken to the appropriate supervisor of that department and, if resolution is not achieved there, the student may then go to the Dean of Students Office. A student may also submit a formal written complaint via the campus incident report form from the Dean of Students Office. You may also find more information at the Dean of Students Student Policies page.

Universities of Wisconsin Complaint Process

Pursuant to the United States Department of Education’s Program Integrity Rule, an individual may file a complaint against any of Universities of Wisconsin’s public institutions alleging a violation of one or more of the following categories with the Universities of Wisconsin Administration.

• Complaints that allege a violation of state consumer protection laws that include but are not limited to fraud and false advertising;
• Complaints that allege a violation of state law or rule relating to the licensure of postsecondary institutions; and/or
• Complaints relating to the quality of education or other State or accreditation requirements.

Under the Universities of Wisconsin Administration policies and procedures, an individual should utilize the institution’s internal complaint or review policies and procedures through the Office of Student Affairs or Office of the Provost prior to contacting the Universities of Wisconsin Administration. If a resolution is not reached at the institution level, or if you believe that the nature of the complaint or its impact on the system as a whole warrants an immediate review by the Universities of Wisconsin Administration, please contact the Universities of Wisconsin Administration-Office of Academic, Faculty and Global Programs (AFGP), afgp@uwsa.edu or call 608-262-5862. You may also find additional information at Universities of Wisconsin Student Complaints.

• Complaint Process for Program Integrity Issues
• Complaint Form

National Council for State Authorization Reciprocity Agreements Complaint Process

Pursuant to the United States Department of Education’s Program Integrity Rule, the University of Wisconsin-Green Bay is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning or correspondence education within that state. Students are encouraged to utilize UW-Green Bay’s internal complaint or review policies and procedures through the Office of Student Affairs prior to filing a complaint with a state agency or agencies.

The State Authorization Guide provided by NC-SARA includes the contact information for each state's agency for complaints regarding SARA and non-SARA institutions.