Adult Protective Services

Foundation

Self-Paced Module 1

Our foundational module covers:

• Financial exploitation: An overview of current virtual scams and frauds, investigation standards, education regarding appropriate regulatory oversight and criminal responses.
• Communication skills: Respectful communication, active listening, working through resistance and verbal de-escalation.
• Culturally-sensitive practice: Things to consider in working with clients from diverse groups, an overview of best practice techniques for cultural sensitivity.
• Documentation: Best practice for case documentation standards.
• APS worker safety: Screening and preparation for home visit, tips for safety at community visits, when to involve law enforcement and creating safe settings for victims.

Wisconsin Process

Self-Paced Module 2

Wisconsin-specific guidance includes:

• APS system: Overview of Wisconsin APS system, requirements of elder at risk and adult at risk agencies and summary of program oversight.
• Reporting and intake: Limited mandated reporters, APS reports and required responses, jurisdiction and conflict of interest.
• Investigations: Requirements for APS response to APS reports, including investigative techniques, findings and outcomes. 
• Wisconsin alternate decision-makers: Overview of types of legal decision makers and authority.
• Service provision: Applying concepts such as least-restrictive intervention and person-centered planning.
• APS court role: Statutory requirements, emphasizing least restrictive first. 
• Collaboration: Coordination on investigations and investigative outcomes, information sharing between partners and multi-disciplinary.
• APS record standards: Case documentation standards.
• Working with tribal members: Process for working effectively with tribal members.