Student Engagement Center Front Desk Assistant

Job Description and Scope

Front Desk Assistants provide reception services and administrative support for the Student Engagement Center. Serving as the first point of contact for students, staff and visitors, the Assistants greet customers, provide information, and direct customers to the correct staff member or department.

• Supervisor: Student Engagement Assistant
• Pay Rate: $12.50/hour
• Time Commitment: Front Desk Assistants work roughly 10-15 hours per week, typically not working on the weekends. Assistants must be available to work during summer.

Responsibilities

1. Serve as primary receptionist, greeting, directing and assisting visitor.
2. Maintain, organize, sort and archive files.
3. Answer phone calls and direct customers to the proper staff member or departmen.
4. Complete special projects assigned by Student Engagement Center staff members.
5. Communicate with Student Engagement Center staff members, tracking calendars and schedules to ensure customer are efficiently being assisted by the appropriate staff member.
6. Keep inventory of supplies for the Student Engagement Center logging supplies and reporting to the Student Engagement Assistant.
7. Work independently and effectively problem solve using a variety of resources, including: academic, social and legal services as well as campus departments and their services.
8. Make copies, faxes, and scans for Student Engagement Center staff members.
9. Accept, sign for, and deliver packages delivered to members of the Student Engagement Center staff.
10. Participate in staff meetings, meetings with your assigned supervisor, and meetings with other staff members as needed.
11. Sustain a clean working environment to ensure customer satisfaction.
12. Fulfill all other duties assigned by Student Engagement Center staff members.
    
    

Qualifications

Front Desk Assistants must have written communication, verbal communication, organizational, leadership and interpersonal skills. The Assistants must display initiative, maturity, customer services, problem solving skills and the ability to work with limited supervision. Computer and software knowledge of Microsoft Office is required. 

The Assistants must be knowledgeable of Student Engagement Center operations and programs. 

**All Student Engagement Center employees must be enrolled in at least 6 undergraduate or 5 graduate credits per semester while maintaining a minimum cumulative GPA of 2.5 and have a minimum of 3 semester of schooling left at time of hire.

Updated: 06/18/2024

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