Crisis Intervention Services

Course Description

This is a comprehensive self-paced training designed to equip participants with essential skills and knowledge for effective crisis intervention, and lays the foundation for the live Crisis Core trainings. Covering a wide range of topics, including a philosophical overview of crisis, trauma-informed practices, mental health conditions, substance use disorders, legal considerations and de-escalation strategies, this course provides a thorough understanding of crisis intervention principles. You'll engage in interactive modules that include knowledge checks and quizzes, ensuring you're well-prepared to handle crisis situations with confidence and compassion.

Learning Objectives:

• Understand core values and practice principles of crisis intervention.
• Gain knowledge about trauma types, prevalence and impact on the brain.
• Recognize various mental health conditions and their crisis considerations for both adults and children.
• Develop skills in screening, assessing, and treating substance use disorders in the context of crisis situations.
• Learn about legal and ethical considerations in crisis intervention.
• Apply crisis de-escalation techniques and supportive strategies.
• Identify suicide behaviors and those most at risk for suicide, and understand the warning signs and risk factors for suicide.
• Differentiate burnout, secondary traumatic stress, and moral injury, and apply self-care strategies.

Course Outline:

Crisis Intervention Section (4:27:54)

• Module 1: Philosophical Overview and Practice Guidelines for Crisis (32:16)
  • Chapter 1: Introduction
  • Chapter 2: Core Values
  • Chapter 3: Crisis as a Continuum
  • Chapter 4: Practice Principles                         
• Module 2: Wisconsin DHS 34 Crisis Intervention (31:18)
  • Chapter 1: Overview
  • Chapter 2: Legal Considerations
  • Chapter 3: Client Rights and Confidentiality
  • Chapter 4: Best Practices
• Module 3: Understanding Suicide Risk (57:04)
  • Chapter 1: Introduction
  • Chapter 2: Risk Assessment
  • Chapter 3: The Ones We Miss
  • Chapter 4: Voluntary and Involuntary Care
  • Chapter 5: Summary
• Module 4: Trauma Informed Practice (55:18)
  • Chapter 1: Introduction to Trauma Informed Practice
  • Chapter 2: Core Values
  • Chapter 3: Prevalence of Trauma
  • Chapter 4: Impact of Trauma/ACES
  • Chapter 5: Impact of Trauma on the Brain
  • Chapter 6: Trauma Informed Practice
  • Chapter 7: Trauma Informed Systems
• Module 5: Engage or Enrage: Crisis De-Escalation (1:31:58)
  • Chapter 1: What is a Crisis Situation?
  • Chapter 2: The Crisis Volcano
  • Chapter 3: Active Listening
  • Chapter 4: Active Listening Demonstration
  • Chapter 5: Supportive Strategies
  • Chapter 6: Be a SMaRti
  • Chapter 7: SMaRti Demonstration
  • Chapter 8: Cooling

Mental Health Overview Section (2:54:38)

• Module 1: Schizophrenia (39:04)
• Module 2: Affective Disorders (40:10)
• Module 3: Anxiety Disorders (19:14)
• Module 4: Borderline Personality Disorder (44:39)
• Module 5: Trauma and Stressor Related Disorders (24:14)
• Module 6: Obsessive Compulsive Disorder (7:17)

Children's Mental Health Overview Section (1:45:15)

• Module 1: Anxiety (20:28)
• Module 2: Depression (14:34)
• Module 3: Bipolar Disorder in Children (23:44)
• Module 4: Disruptive, Impulse Control, Conduct Disorder (23:44)
• Module 5: Attention Deficit and Hyperactivity Disorder (ADHD) (17:46)
• Module 6: Obsessive Compulsive Disorder in Children (4:59)

Substance Use Disorders (SUD) Section (4:08:41)

• Module 1: Identification and Screening of Substance Use Disorders in Crisis Situations (53:13)
• Module 2: Diagnosing Substance Use Disorders (36:19)
• Module 3: Treatment, Referral, Linkage & Follow Up (35:59)
• Module 4: Co-Occurring Mental Health and Substance Use Disorders (21:19)
• Module 5: Harm Reduction (41:05)
• Module 6: Rights, Confidentiality, and the Law in Working with Clients with SUD (32:48)
• Module 7: Providing Accessible Crisis Services (27:58)

Self-Care Section

• Module 1: Secondary Traumatic Stress (42:48)
  • Chapter 1: Introduction
  • Chapter 2: Burnout
  • Chapter 3: Secondary Traumatic Stress (STS) 
  • Chapter 4: Differentiating Between Burnout and STS
  • Chapter 5: Helping Professionals Vulnerable to STS
  • Chapter 6: Impact of STS
  • Chapter 7: Moral Injury
  • Chapter 8: Coping Strategies
  • Chapter 9: Other Resources

Total time: 13:59:16 + Quizzes/Review (158 questions, 2:00) = Course total: 16 Continuing Education Hours

Upon registering for this course, participants will receive a confirmation email which will contain a self-enrollment link to access the course in Canvas, Universities of Wisconsin's online learning platform. After enrolling in the course in Canvas, participants will progress through each module in full, and must pass a quiz in order to proceed to the next module. Upon completion of the course, a certificate for 16 continuing education hours will be provided.