Comprehensive Community Services (CCS)

Course Description

This online, self-paced CCS Orientation course provides a comprehensive introduction to recovery-oriented, person-centered behavioral health practice within the Wisconsin DHS 36 Comprehensive Community Services (CCS) program. Learners will gain a working understanding of DHS 36 requirements, trauma-informed care, psychiatric rehabilitation, adult and children’s mental health conditions, substance use disorders, crisis de-escalation, suicide risk, and ethical responsibilities.

Through engaging, practical modules, the course also emphasizes workforce wellness, including strategies to address burnout and secondary traumatic stress. Designed for new and current CCS professionals, this course equips participants with the knowledge and skills needed to deliver effective, compassionate, and recovery focused services.

This course engages learners through interactive video presentations, knowledge checks and quizzes. Individuals who successfully complete the course, including passing all module quizzes, will receive 16 hours of continuing education.

Learning Objectives:

By the end of this course, learners will be able to:
•    Explain DHS 36 requirements, CCS program structure, and client rights
•    Apply recovery-oriented and person-centered planning principles
•    Develop effective strengths-based goals, objectives, and interventions
•    Implement trauma-informed practices and systems
•    Describe psychiatric rehabilitation and functional skill development
•    Recognize and support adults with common mental health and substance use disorders
•    Identify and respond to children’s mental health needs
•    Apply crisis de-escalation techniques and understand suicide risk
•    Differentiate burnout, secondary traumatic stress, and moral injury, and apply self-care strategies
 

Orientation and Training Checklist

Course Outline:

Comprehensive Community Services Section (5:00:03)

• Module 1: DHS 36 Overview of CCS (1:18:23)
  • Chapter 1: Overview (9:26)
  • Chapter 2: Program Requirements (11:17)
  • Chapter 3: Consumer Services (19:40)
  • Chapter 4: CCS Service Array (23:43)
  • Chapter 5: Legal Considerations (7:30)
  • Chapter 6: Client Rights and Confidentiality (6:47)
• Module 2: Recovery Concepts and Principles (28:17)
  • Chapter 1: 10 Guiding Principles of Recovery (12:12)
  • Chapter 2: Recovery Oriented Systems of Care (16:05)
• Module 3: Person-Centered Planning (1:20:00)
  • Chapter 1: Person-Centered Planning (30:45)
  • Chapter 2: Writing the Plan (17:28)
  • Chapter 3: Goals, Objectives and Interventions (31:48)
• Module 4: Trauma Informed Practice (55:18)
  • Chapter 1: Introduction to Trauma Informed Practice (6:02)
  • Chapter 2: Types of Trauma (8:41)
  • Chapter 3: Prevalence of Trauma (4:08)
  • Chapter 4: Impact of Trauma/ACES (17:33)
  • Chapter 5: Impact of Trauma on the Brain (10:05)
  • Chapter 6: Trauma Informed Practice (3:32)
  • Chapter 7: Trauma Informed Systems (5:17)
•  Module 5: Psychiatric (Psychosocial) Rehabilitation (58:04)
  • Introduction to Psychiatric Rehabilitation (1:50)
  • Chapter 1: Recovery-Oriented Care in Community Mental Health (3:42)
  • Chapter 2: Overview of Psychiatric Rehabilitation (10:41)
  • Chapter 3: Assessing Specific Areas of Adulting Skills (9:27)
  • Chapter 4: Psychiatric Rehabilitation in Practice (32:24)

 

Mental Health Overview Section (3:32:48)

• Module 1: Schizophrenia (39:04)
• Module 2: Affective Disorders (40:10)
• Module 3: Anxiety Disorders (19:14)
• Module 4: Borderline Personality Disorder (44:39)
• Module 5: Trauma and Stressor Related Disorders (24:14)
• Module 6: Obsessive Compulsive Disorder (7:17)
• Module 7: Substance Use Disorders (38:10)

Children's Mental Health Overview Section (1:45:15)

• Module 1: Anxiety (20:28)
• Module 2: Depression (14:34)
• Module 3: Bipolar Disorder in Children (23:44)
• Module 4: Disruptive, Impulse Control, Conduct Disorder (23:44)
• Module 5: Attention Deficit and Hyperactivity Disorder (ADHD) (17:46)
• Module 6: Obsessive Compulsive Disorder in Children (4:59)

Crisis Management Section (2:41:43): 

• Module 1: Engage or Enrage – Crisis De-escalation (1:44:39)
  • Chapter 1: What is a Crisis Situation? (16:39)
  • Chapter 2: The Crisis Volcano (6:57)
  • Chapter 3: Active Listening (16:51)
  • Chapter 4: Active Listening Demonstration (4:52)
  • Chapter 5: Supportive Strategies (17:21)
  • Chapter 6: Be a SMaRti (16:38)
  • Chapter 7: SMaRti Demonstration (8:39)
  • Chapter 8: Cooling (16:42)
• Module 2: Understanding Suicide Risk (57:04)
  • Chapter 1: Introduction (13:36)
  • Chapter 2: Risk Assessment (8:37)
  • Chapter 3: The Ones We Miss (17:50)
  • Chapter 4: Voluntary and Involuntary Care (14:03)
  • Chapter 4: Summary (2:58)

Self-Care Section (42:48)

• Module 1: Secondary Traumatic Stress (42:48)
  • Chapter 1: Introduction (2:30)
  • Chapter 2: Burnout (1:56)
  • Chapter 3: Secondary Traumatic Stress (3:19)
  • Chapter 4: Differentiating Between Burnout and STS (2:17)
  • Chapter 5: Helping Professionals Vulnerable to STS (3:30)
  • Chapter 6: Impact of STS (2:16)
  • Chapter 7: Moral Injury (19:26)
  • Chapter 8: Coping Strategies (3:52)
  • Chapter 9: Other Resources (3:42)

Total time: 13:42:37 + Quizzes/Review (140 questions): 2:20:00 = Course Total: 16 Continuing Education Hours

Upon registering for this course, participants will receive a confirmation email which will contain a self-enrollment link to access the course in Canvas, Universities of Wisconsin's online learning platform. After enrolling in the course in Canvas, participants will progress through each module in full, and must pass a quiz in order to proceed to the next module. Upon completion of the course, a certificate for 16 continuing education hours will be provided.