Student Resources
Textbook Information
Purchasing Textbooks
Textbooks and other course materials are available for purchase through the Online Bookstore. Charge to SIS or pay with a card.
Textbook Buyback
Used textbooks and course materials in good condition may be eligible for buyback. Find the 13-digit ISBN number on your textbook and see if it qualifies.
Rentals & Marketplace Orders
Many course materials are available to rent or purchase second-hand. Availability will be displayed when ordering course materials through the Online Bookstore.
Financial Aid
Some students may be able to utilize Financial Aid to pay for course materials. Check out instructions and criteria on how to get the most bang for your buck.
Shipping & Tracking
Ship to Phoenix Store
Materials purchased through the Online Bookstore are free to ship to the Phoenix Store, with no order minimum.
Ship to Residence
Free shipping is available to campus residence halls, apartments, and home addresses for orders over $45.00. All other orders are subject to a shipping fee.
Marketplace Orders
Marketplace orders (used textbooks) do not qualify for free shipping and may take at least three weeks to ship.
Track Your Order
Once you have placed your order, you can track your package through the Online Bookstore.
- Navigate to the "My Account" page
- Click on the blue order number
- In the shipping column, click on the order status to view tracking information
Returns
Textbook Returns
Some course materials purchased through the Online Bookstore may be returned within 21 days of the date they were received or from the start of class (whichever is later). Digital materials and eBooks must be returned within 14 days. Visit the Online Bookstore for full instructions.
Please note that Marketplace materials (used textbooks) and access codes may not be returnable.
Rental Returns
Rented materials must be packaged with their shipping label and dropped off with the carrier indicated on the label (UPS or USPS). Shipping materials are available for purchase in the Phoenix Store.
Search for "Rental Returns" in the Online Bookstore FAQs to view instructions and print your shipping label.
The University Ticketing & Information Center, located in the University Union, is a UPS and USPS drop off spot. All shipments must be packaged with the shipping label attached to be eligible for drop off.
Textbook Dates & Deadlines
Spring 2026 Textbook Dates & Deadlines
| Date | Orders / Returns |
|---|---|
| January 2, 2026 | Online Bookstore open |
| January 8, 2026 | 14 Week Last day to opt out of IA course material |
| January 8, 2026 | 1st 7-Week Last day to opt out of IA course material |
| March 29, 2026 | 2nd 7-Week Last day to opt out of IA course material |
| February 9, 2026 | Collaborative Programs Last day to opt out of IA course material |
| March 29, 2026 | Last day to charge to SIS |
| May 22, 2026 | Textbook Rentals due to Ambassador (drop in mail by 5/16 to arrive in time) |
Summer 2026 Textbook Dates & Deadlines
| Date | Orders / Returns |
|---|---|
| May 1, 2026 | Online Bookstore open |
| June 1, 2026 | 4 Week 1 Last day to opt out of IA course material |
| June 28, 2026 | 4 Week 2 Last day to opt out of IA course material |
| July 26, 2026 | 4 Week 3 Last day to opt out of IA course material |
| June 28, 2026 | 6 Week Last day to opt out of IA course material |
| June 28, 2026 | 8 Week Last day to opt out of IA course material |
| June 1, 2026 | 10 Week Last day to opt out of IA course material |
| June 1, 2026 | Collaborative Programs Last day to opt out of IA course material |
| July 26, 2026 | Last day to charge to SIS |
Inclusive Access (IA)
Inclusive Access (IA) courseware is a digital textbook or embedded course materials in Canvas that are often provided at a reduced price. This model aims to increase access to affordable materials by bundling them with course enrollment. If you see an Inclusive Access charge in your SIS account, it means your instructor has elected to participate as an IA course.
If you would prefer to acquire course materials on your own, you may opt out from receiving Inclusive Access materials. Please note that once you have opted out, you cannot opt back in and receive any special bundled pricing. We recommend refraining from opting out until you attend the first week of class.
Accessibility Accommodations
Student Accessibility Services is able to provide course materials in alternative formats such as large print, digital, audio and braille.
Online Bookstore Resources
If you have questions about your online order, refer to the resources provided by our Online Bookstore provider, Ambassador Education Solutions.
Digital Access Materials Support
Cengage
Start Strong Tutorials
Cengage Support
MindTap Registration & Log In Tutorial
Virtual Office Hours
Cengage offers virtual office hours via Zoom at the beginning of fall and spring semesters where students are able to connect with Cengage representatives and/or tech support. We recommend joining from a laptop or computer, as you may be asked to share your screen and log into your accounts.
Virtual office hours dates and times will be communicated via email shortly before classes begin.
Issue: Cengage Issue Textbook temporary access expired
Solution: Clear browser history, cookies and cacheMindTap Registration & Log In Tutorial
McGraw Hill
Support Team Phone: 1-800-331-5094
Issue: A paywall is appearing for Connect
Solution: Select the two-week temporary access option to gain immediate access to your materials. Contact your instructor to inform them of the paywall issue.
Issue: Other Connect issues or questions
Solution: Call the support team directly, taking note of your case number.
Support
Use the Help Center through the Online Bookstore for any questions or issues with your order.