Student Resources
How to Order Textbooks
1 Access the Online Bookstore
Textbooks and other course materials are available for purchase through the Online Bookstore; sign on using your UW-Green Bay credentials. You can charge to SIS or pay with a card.
2 Check to See If You Have Inclusive Access (IA) Materials
Inclusive Access (IA) courseware is a digital textbook or embedded course materials in Canvas that are made available to students often at a reduced price and charged directly to your SIS account. If your instructor has elected to provide IA materials, you do not need to purchase a physical textbook.
Before placing an order, check to see if any materials are offered as Inclusive Access (IA) courseware through the IA Portal. Once you have accessed the IA Portal, orders will appear if you are enrolled in any IA courses. Click the blue order number to view your IA courses and charges.
If you would like to opt out from automatically receiving IA course materials, please see the Opt Out Tutorial.
3Return to the Online Bookstore
Click on the “HERE” link at the top of the page.
4 Start Your Order
Click the New Order button. Your required course materials will automatically appear for each class.
Choose your format. Options may include printed textbooks, eBooks, digital and Marketplace used textbook options to rent or purchase second-hand. Availability will be displayed when ordering course materials through the Online Bookstore. Once you have added your course materials to your cart, click the Continue button.
5 Review Your Cart
Make any desired changes. Click the Continue button when done.
6 Enter Shipping Information
You have two options for shipping: either to the Phoenix Store or to your residence. Materials purchased through the Online Bookstore are free to ship to the Phoenix Store, with no order minimum. However, Marketplace orders (used textbooks) do not qualify for free shipping and may take at least three weeks to ship.
Free shipping is available to campus residence halls, apartments and home addresses for orders over $45.00. All other orders are subject to a shipping fee.
7Select Payment Method
You may charge your course materials to SIS, through a credit card, or split the payment. Enter the amount you would like to charge to each method in the boxes, and enter your credit card information if applicable. Click the Place Order button when done. An email with your order details will be delivered to your UW-Green Bay email. Digital materials will be sent to you electronically.
8Track Your Order
On the My Account page, click your order number. In the shipping column, click on the order status to view tracking information.
Opt Out of IA Course Materials
- In the online bookstore, click the link in the Order History tab: "Click HERE to SSO to University of Wisconsin-Green Bay – IA Portal" to see if you are enrolled in IA courses.
- Once you have accepted the Privacy Policy and Terms of use, an order will appear if you are enrolled in any IA courses. Click the blue order number to view your IA courses and charges.
- Review the materials. If you would like to decline the materials:
- Click "My Account" at the top of the page
- Click the link in the Order History tab: "Click HERE to SSO to University of Wisconsin-Green Bay Online Bookstore to Opt Out of your Inclusive Access materials" to return to the Online Bookstore.
- Scroll down until you see the "Opt Out" tile and click on the orange "Go"button. If you are within the opt out deadline, you will see your course(s) listed and a red button that says "Decline Materials." Click the button if you wish to opt out.
- A message will appear confirming that your request will be processed. You will see a credit in the Online Bookstore and in your SIS account for the declined course materials within two business days, and you will also receive an email confirmation.
Financial Aid
Some students may be able to utilize Financial Aid to pay for course materials. Check out instructions and criteria on how to get the most bang for your buck.
Textbook Buybacks
Used textbooks and course materials in good condition may be eligible for buyback. Find the 13-digit ISBN number on your textbook and see if it qualifies.
Returns
Textbook Returns
Some course materials purchased through the Online Bookstore may be returned within 21 days of the date they were received or from the start of class (whichever is later). Digital materials and eBooks must be returned within 14 days. Visit the Online Bookstore for full instructions.
Please note that Marketplace materials (used textbooks) and access codes may not be returnable.
Rental Returns
Rented materials must be packaged with their shipping label and dropped off with the carrier indicated on the label (UPS or USPS). Shipping materials are available for purchase in the Phoenix Store.
Search for "Rental Returns" in the Online Bookstore FAQs to view instructions and print your shipping label.
The University Ticketing & Information Center, located in the University Union, is a UPS and USPS drop off spot. All shipments must be packaged with the shipping label attached to be eligible for drop off.
Textbook Dates & Deadlines
Spring 2026 Textbook Dates & Deadlines
| Date | Orders / Returns |
|---|---|
| January 2, 2026 | Online Bookstore open |
| January 8, 2026 | 14 Week Last day to opt out of IA course material |
| January 8, 2026 | 1st 7-Week Last day to opt out of IA course material |
| March 29, 2026 | 2nd 7-Week Last day to opt out of IA course material |
| February 9, 2026 | Collaborative Programs Last day to opt out of IA course material |
| March 29, 2026 | Last day to charge to SIS. Online Bookstore closes for semester. |
| May 22, 2026 | Textbook Rentals due to Ambassador (drop in mail by 5/16 to arrive in time) |
Summer 2026 Textbook Dates & Deadlines
| Date | Orders / Returns |
|---|---|
| May 1, 2026 | Online Bookstore open |
| June 1, 2026 | 4 Week 1 Last day to opt out of IA course material |
| June 28, 2026 | 4 Week 2 Last day to opt out of IA course material |
| July 26, 2026 | 4 Week 3 Last day to opt out of IA course material |
| June 28, 2026 | 6 Week Last day to opt out of IA course material |
| June 28, 2026 | 8 Week Last day to opt out of IA course material |
| June 1, 2026 | 10 Week Last day to opt out of IA course material |
| June 1, 2026 | Collaborative Programs Last day to opt out of IA course material |
| July 26, 2026 | Last day to charge to SIS. Online Bookstore closes for semester. |
Fall 2026 Textbook Dates & Deadlines
| Date | Orders / Returns |
|---|---|
| August 1, 2026 | Online Bookstore open |
| September 18, 2026 | 14 Week last day to opt out of IA course material |
| September 11, 2026 | 1st 7-Week last day to opt out of IA course material |
| November 1, 2026 | 2nd 7-Week last day to opt out of IA course material |
| September 21, 2026 | Collaborative Programs last day to opt out of IA course material |
| November 1, 2026 | Last day to charge to SIS. Online Bookstore closes for semester. |
| January 4, 2027 | Textbook rentals due to Ambassador (drop in mail by December 24, 2026 to arrive in time) |
J-Term 2027 Textbook Dates & Deadlines
| Date | Orders / Returns |
|---|---|
| December 21, 2026 | Online Bookstore open |
| January 10, 2027 | Last day to opt out of IA course material |
Accessibility Accommodations
Student Accessibility Services is able to provide course materials in alternative formats such as large print, digital, audio and braille.
Online Bookstore Resources
If you have questions about your online order, refer to the resources provided by our Online Bookstore provider, Ambassador Education Solutions.
Digital Access Materials Support
Cengage
Start Strong Tutorials
Cengage Support
MindTap Registration & Log In Tutorial
Virtual Office Hours
Cengage offers virtual office hours via Zoom at the beginning of fall and spring semesters where students are able to connect with Cengage representatives and/or tech support. We recommend joining from a laptop or computer, as you may be asked to share your screen and log into your accounts.
Virtual office hours dates and times will be communicated via email shortly before classes begin.
Issue: Cengage Issue Textbook temporary access expired
Solution: Clear browser history, cookies and cacheMindTap Registration & Log In Tutorial
McGraw Hill
Support Team Phone: 1-800-331-5094
Issue: A paywall is appearing for Connect
Solution: Select the two-week temporary access option to gain immediate access to your materials. Contact your instructor to inform them of the paywall issue.
Issue: Other Connect issues or questions
Solution: Call the support team directly, taking note of your case number.
Support
Use the Help Center through the Online Bookstore for any questions or issues with your order.