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Finding Support

Need help with Canvas or another instructional tool in the DLE? Use this list to find out about the best places to get support for a specific tool. If you can't find your tool on this list and don't know where to go, please contact the IT Help Desk at helpdesk@uwgb.edu or 920-465-2309. A Help Desk technician will point you in the right direction or route your question to the right team.
 

Canvas

The best place to find technical support for Canvas is within Canvas itself! Access Canvas support options by clicking the Help button in the Global Navigation Menu located along the left-edge of any page in Canvas. The Help menu contains options for contacting 24x7 Canvas support via live chat, phone, and email. Among other options, the Help menu also contains a link to the Canvas Guides and a link to Canvas' training portal. If you need help logging in to Canvas, please see this guide on the UKnowIT KnowledgeBase.
CATL is creating and collecting resources, advice, and pedagogical best practices for incorporating Canvas into the design of your courses. Please check out the resources contained in the CATL Teaching Toolbox or email catl@uwgb.edu to request an individual consultation.



Kaltura

Kaltura is a suite of video tools that can be used to create video content and add it to your Canvas courses. My Media, Course Media Galleries, Video Quizzes, Kaltura Capture, and Kaltura Classroom are all tools that are included in the greater Kaltura suite. Answers to common questions can be found on the UKnowIT KnowledgeBase. Technical support questions should be directed to the IT Help Desk. Resources, advice, and pedagogical best practices for using Kaltura in your courses can be found in the CATL Teaching Toolbox.

Blackboard Collaborate Ultra

Instructor support for Blackboard Collaborate Ultra videoconference sessions is provided by UWGB staff. Blackboard has well a written user guide on their website. Guides and answers to common questions are also collected within our UKnowIT KnowledgeBase. Please reach out to the IT Help Desk if you cannot find the answer to a specific question or email CATL if you'd like an overview of how Collaborate can be used in your synchronous online class sessions. Resources, advice, and pedagogical best practices for using Collaborate in your courses can be found in the CATL Teaching Toolbox.
 

VoiceThread

UWGB's agreement with VoiceThread includes vendor support for faculty and students. Answers to common questions can be found on VoiceThread's support page. Information specific to using VoiceThread within Canvas can be found on this VoiceThread How-To page. Technical questions can be directed to pro-support@voicethread.com. Resources, advice, and pedagogical best practices for using VoiceThread in your courses can be found in the CATL Teaching Toolbox.
 

Qualtrics

The Qualtrics login and support information can be found on this UKnowIT KnowledgeBase article. UWGB users can contact Qualtrics support directly by calling 1-(800)-340-9194. First time support callers may first be guided through registering for a Qualtrics support account.
 

Microsoft Teams

UWGB IT is the primary point of support for Microsoft Teams and the rest of the Office 365 suite. The UKnowIT Knowledgebase contains several articles to help you learn and use Microsoft Teams. Technical issues and questions can be sent to the IT Help Desk. CATL is happy to provide consultations on how you can leverage Teams features in your courses. Please email catl@uwgb.edu if you like to find out more about how Teams can be used alongside Canvas for instruction.
 

PlayPosit

PlayPosit help articles and resources for instructors can be found on PlayPosit's Knowledge website. PlayPosit support can be contacted by filling out the Help Line form on the vendor's website. Resources, advice, and pedagogical best practices for using Collaborate in your courses can be found in the CATL Teaching Toolbox (PlayPosit article Coming Soon!).
 

Proctorio

Support information for Proctorio can be found on their support website. Proctorio support can be contacted via email at support@proctorio.com.
 

The Student Information System (SIS), Email, and other services...

While other services like SIS and Email are not directly a part of the LMS, they are certainly a part of the ecosystem known as the "DLE." As with anything within the DLE, the best place for technical support varies depending on the service and the level of complexity. For technical assistance the Help Desk is the best place to start. For questions regarding effective uses in education, integration of tools into the curriculum, and best practices for teaching and leaning using these tools, please do not hesitate to contact CATL.