Resources for Students
Canvas Orientation Course for Students
The UW-Green Bay Center for the Advancement of Teaching and Learning (CATL) has developed a Canvas course for helping students learn how to use Canvas. Please access this course for a guided tour of resources and tips to help you use Canvas while learning at UWGB.
Missing a course in Canvas?
If one of your courses does not show up in Canvas, please check with your instructor first. Courses do not show up in Canvas for students until their instructor publishes them, and not all classes will use Canvas. If you have just enrolled in the class in SIS, the course will not appear in Canvas for you until the next morning (or Sunday morning for classes added on a Friday). Likewise, courses dropped in SIS will not disappear from your Canvas dashboard until the day. For more information on what to do if your class does not show up in Canvas, please read this article on the UKnowIT KnowledgeBase.
The best place to find technical support for Canvas is within Canvas itself! Access Canvas support options by clicking the
Help button in the Global Navigation Menu located along the left-edge of any page in Canvas. The Help menu contains options for contacting 24x7 Canvas support via live chat, phone, and email. Among other options, the Help menu also contains a link to the Canvas Guides. If you need help logging in to Canvas, please see this
guide on the UKnowIT KnowledgeBase.
While Canvas support is well-equipped to help you with the built-in Canvas tools like Assignments, Discussions, Quizzes, Collaborations, and more, several of the tools in your Canvas courses may actually be developed and supported by another company. Canvas support may not be able to assist you with those integrated third-party tools. Please read the
Other Support Contacts section below to find out where you might find the fastest support for issues surrounding these third-party tools.
Learning Remotely Page
Other Support Contacts
Need help with another instructional tool in the Digital Learning Environment? Use this list to find out about the best places to get support for a specific tool. If you can't find your tool on this list and don't know where to go, please contact the IT Service Desk at GBIT@uwgb.edu or 920-465-2309. An IT technician will point you in the right direction or route your question to the right team.
Kaltura
Kaltura is a suite of video tools that can be used to create and share videos. My Media, Course Media Galleries, Video Quizzes, and Kaltura Capture are all tools that are included in the greater Kaltura suite. Kaltura is the most common way that videos are created and shared in UWGB Canvas courses. Answers to common questions can be found on the UKnowIT KnowledgeBase. Technical support questions should be directed to the IT Service Desk.
Zoom
The UW System Zoom contract includes "Premiere+" support which allows all end users to receive prompt support via the Zoom Help Center. Students can submit a Zoom support request through the web form or start a support chat by clicking the chat bubble icon that is visible in the bottom-right corner of the page while logged in to the UW System Zoom web portal. Zoom support chats start with an AI chat bot, but if the guidance offered by the bot does not help you resolve the issue immediately, you can indicate that the bot isn't helpful to be quickly connected with a live support agent.
VoiceThread
UWGB's agreement with VoiceThread includes vendor-provided support for students. Answers to common questions can be found on VoiceThread's support page and UWGB's guide to viewing and commenting on VoiceThreads on the UknowIT KnowledgeBase. Technical questions can be directed to pro-support@voicethread.com.
PlayPosit
UWGB staff maintain PlayPosit student guide articles on the UKnowIT KnowledgeBase. PlayPosit help articles and resources for students can also be found on PlayPosit's Knowledge website. PlayPosit support can be contacted by filling out the Help Line form on the vendor's website.
Microsoft Teams
UWGB IT is the primary point of support for Microsoft Teams and the rest of the Office 365 suite. The
UKnowIT Knowledgebase contains several articles to help you learn and use Microsoft Teams. Technical issues and questions can be sent to the
IT Service Desk.
Qualtrics
The Qualtrics login and support information can be found on this UKnowIT KnowledgeBase article. UWGB users can contact Qualtrics support directly by following the instructions in this KnowledgeBase article.
The Student Information System (SIS), Email, and other services...
While other services like SIS and Email are not directly a part of the LMS, they are certainly a part of the ecosystem known as the "DLE." As with anything within the DLE, the best place for technical support varies depending on the service and the level of complexity. For technical assistance the IT Service Desk is the best place to start.
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