Resources for Students
Canvas Orientation Course for Students
The UW-Green Bay Center for the Advancement of Teaching and Learning (CATL) has developed a Canvas course for helping students learn how to use Canvas. Please access this course for a guided tour of resources and tips to help you use Canvas while learning at UWGB.
Missing a course in Canvas?
If one of your courses does not show up in Canvas, please check with your instructor first. Courses do not show up in Canvas for students until their instructor publishes them, and not all classes will use Canvas. If you have just enrolled in the class in SIS, the course will not appear in Canvas for you until the next morning (or Sunday morning for classes added on a Friday). Likewise, courses dropped in SIS will not disappear from your Canvas dashboard until the day. For more information on what to do if your class does not show up in Canvas, please read this article on the UKnowIT KnowledgeBase.
The best place to find technical support for Canvas is within Canvas itself! Access Canvas support options by clicking the Help button in the Global Navigation Menu located along the left-edge of any page in Canvas. The Help menu contains options for contacting 24x7 Canvas support via live chat, phone, and email. Among other options, the Help menu also contains a link to the Canvas Guides. If you need help logging in to Canvas, please see this guide on the UKnowIT KnowledgeBase.
While Canvas support is well-equipped to help you with the built-in Canvas tools like Assignments, Discussions, Quizzes, Collaborations, and more, several of the tools in your Canvas courses may actually be developed and supported by another company. Canvas support may not be able to assist you with those integrated third-party tools. Please read the Other Support Contacts section below to find out where you might find the fastest support for issues surrounding these third-party tools.
Learning Remotely Page
The Learning Remotely page was designed by IT to point students to resources that can help them while learning off-campus. Check out this page to find out more about accessing remote computer labs and free software and more.
Other Support Contacts
Need help with another instructional tool in the Digital Learning Environment? Use this list to find out about the best places to get support for a specific tool. If you can't find your tool on this list and don't know where to go, please contact the IT Service Desk at GBIT@uwgb.edu or 920-465-2309. An IT technician will point you in the right direction or route your question to the right team.
Kaltura is a suite of video tools that can be used to create and share videos. My Media, Course Media Galleries, Video Quizzes, and Kaltura Capture are all tools that are included in the greater Kaltura suite. Kaltura is the most common way that videos are created and shared in UWGB Canvas courses. Answers to common questions can be found on the UKnowIT KnowledgeBase. Technical support questions should be directed to the IT Service Desk.
The UW System Zoom contract includes "Premiere+" support which allows all end users to receive prompt support via the Zoom Help Center. Students can submit a Zoom support request through the web form or start a support chat by clicking the chat bubble icon that is visible in the bottom-right corner of the page while logged in to the UW System Zoom web portal. Zoom support chats start with an AI chat bot, but if the guidance offered by the bot does not help you resolve the issue immediately, you can indicate that the bot isn't helpful to be quickly connected with a live support agent.
Students can get immediate support while taking an Honorlock-enabled exam by accessing the live chat option available within the exam or via the live chat link found on the Honorlock support website. An overview guide for students is available on the Honorlock Help Center website and additional information regarding the use of Honorlock at UWGB is available in the Honorlock User Guide for Students article on the UknowIT KnowledgeBase.
The Student Information System (SIS), Email, Qualtrics, and other services...
While other services like SIS and Email are not directly a part of the LMS, they are certainly a part of the ecosystem known as the "DLE." As with anything within the DLE, the best place for technical support varies depending on the service and the level of complexity. For technical assistance the IT Service Desk is the best place to start. For questions regarding effective uses in education, integration of tools into the curriculum, and best practices for teaching and leaning using these tools, please do not hesitate to contact CATL.