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Resources for Students

Canvas Orientation Course for Students

The UW-Green Bay Center for the Advancement of Teaching and Learning (CATL) has developed a Canvas course for helping students learn how to use Canvas. Please access this course for a guided tour of resources and tips to help you use Canvas while learning at UWGB.

Missing a course in Canvas?

If one of your courses does not show up in Canvas, please check with your instructor first. Courses do not show up in Canvas for students until their instructor publishes them, and not all classes will use Canvas. If you have just enrolled in the class in SIS, the course will not appear in Canvas for you until the next morning (or Sunday morning for classes added on a Friday). For more information on what to do if your class does not show up in Canvas, please read this article on the UKnowIT KnowledgeBase

Canvas Support

The best place to find technical support for Canvas is within Canvas itself! Access Canvas support options by clicking the Help button in the Global Navigation Menu located along the left-edge of any page in Canvas. The Help menu contains options for contacting 24x7 Canvas support via live chat, phone, and email. Among other options, the Help menu also contains a link to the Canvas Guides. If you need help logging in to Canvas, please see this guide on the UKnowIT KnowledgeBase.

While Canvas support is well-equipped to help you with the built-in Canvas tools like Assignments, Discussions, Quizzes, Collaborations, and more, several of the tools in your Canvas courses may actually be developed and supported by another company. Canvas support may not be able to assist you with those integrated third-party tools. Please read the Other Support Contacts section below to find out where you might find the fastest support for issues surrounding these third-party tools.
 

Learning Remotely Page

The Learning Remotely page was designed by IT to point students to resources that can help them while learning off-campus. Check out this page to find out more about accessing remote computer labs and free software and more.

Other Support Contacts

Need help with another instructional tool in the Digital Learning Environment? Use this list to find out about the best places to get support for a specific tool. If you can't find your tool on this list and don't know where to go, please contact the IT Help Desk at helpdesk@uwgb.edu or 920-465-2309. A Help Desk technician will point you in the right direction or route your question to the right team.

Kaltura

Kaltura is a suite of video tools that can be used to create and share videos. My Media, Course Media Galleries, Video Quizzes, and Kaltura Capture are all tools that are included in the greater Kaltura suite. Kaltura is the most common way that videos are created and shared in UWGB Canvas courses. Answers to common questions can be found on the UKnowIT KnowledgeBase. Technical support questions should be directed to the IT Help Desk
 

Blackboard Collaborate Ultra

Student support for Blackboard Collaborate Ultra videoconference sessions is provided by UWGB staff. Blackboard has well a written user guide on their website. Guides and answers to common questions are also collected within our UKnowIT KnowledgeBase. Please reach out to the IT Help Desk if you cannot find the answer to a specific question. UWGB students are unable to create their own Collaborate sessions. If you need a session to meet with other students, please consider asking your instructor if they would create a Collaborate session within your Canvas course that your group can use. Microsoft Teams can also be used for video meetings, and UWGB students can freely create their own Teams meetings.
 

VoiceThread

UWGB's agreement with VoiceThread includes vendor support for students. Answers to common questions can be found on VoiceThread's support page. Technical questions can be directed to pro-support@voicethread.com
 

Qualtrics

The Qualtrics login and support information can be found on this UKnowIT KnowledgeBase article. UWGB users can contact Qualtrics support directly by calling 1-(800)-340-9194.
 

Microsoft Teams

UWGB IT is the primary point of support for Microsoft Teams and the rest of the Office 365 suite. The UKnowIT Knowledgebase contains several articles to help you learn and use Microsoft Teams. Technical issues and questions can be sent to the IT Help Desk.
 

PlayPosit

PlayPosit help articles and resources for instructors can be found on PlayPosit's Knowledge website. PlayPosit support can be contacted by filling out the Help Line form on the vendor's website. 
 

Proctorio

Support information for Proctorio can be found on their support website. Proctorio support can be contacted via email at support@proctorio.com.
 

The Student Information System (SIS), Email, and other services...

While other services like SIS and Email are not directly a part of the LMS, they are certainly a part of the ecosystem known as the "DLE." As with anything within the DLE, the best place for technical support varies depending on the service and the level of complexity. For technical assistance the Help Desk is the best place to start. 

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