Skills for Effective Crisis Supervision

September 17, 2025, 12:30 - 5:00pm CST
Kalahari Resort and Convention Center, 1305 Kalahari Dr., Baraboo, WI 53913
Fee: $15 members; $30 partial members; $60 nonmembers
Continuing Education Hours: 4.50
Note: Attend as a pre-conference training at the 29th Annual Wisconsin Crisis Intervention Conference!

Register

Course Description

Crisis Supervisors play a critical role in supporting and sustaining the crisis workforce. In order to attract and retain qualified crisis staff, supervisors need exceptional skills in both the administrative and clinical aspects of supervision. This course will build upon lessons learned in BHTP's Practicing Effective Management and Reflective Supervision, covering topics such as recognizing and responding to the secondary traumatic stress and burnout; building effective partnerships; and managing conflict with collaborative partners.

Attend as pre-conference training at the 29th Annual Wisconsin Crisis Intervention Conference!

Learning Objectives: 
Part 1: Recognizing & Responding to Burnout & Secondary Trauma 

• Differentiate between burnout, secondary trauma, and moral injury.
• Recognize why and how these three conditions can show up in crisis teams.
• Identify practical strategies to best respond to these three conditions in crisis teams.

• Identify and analyze the root causes of conflict.
• Improve communication techniques.
• Understand emotional intelligence and how it can improve management.

• Identify practical strategies to engage and build community partnerships in crisis care.
• Articulate an approach to sustain inter-agency partnerships, even when conflict arises.

Tess Parker, LMSW

Tess Parker is an accomplished trainer, clinical therapist, and educator. As a former program director in behavioral health, she leverages her Master of Social Work from the University of Denver in a career dedicated to serving individuals experiencing mental health emergencies in both outpatient, and residential settings. Tess believes authenticity and vulnerability are at the core of human connection, and this belief is the foundation of her clinical and consultative approach. Tess has an uncanny ability to strategically identify critical gaps in care and then create programs to bridge those gaps and truly save lives. She is also an avid writer, a minimalist at heart, and values meaningful connections with persons served, customers, and her community.

Mallory Bouwman, LMSW, CAADC

Mallory is an organizational expert and supportive problem-solver. With a master’s degree in social work from the University of Michigan, she has dedicated her career to serving people experiencing mental health and substance use crises. Mallory is zealous about establishing and improving processes, implementing evidence-based best practices, and building programs that demonstrate effectiveness in meaningful and measurable ways. Authentic compassion, unconditional positive regard, and synergistic collaboration have been the pillars of both her clinical approach and leadership style.