Skills for Effective Crisis Supervision

August 6, 2026, 12:00 - 5:00pm CST
Virtual via Zoom
Fee: $15 members; $30 partial members; $60 nonmembers
Continuing Education Hours: 4.50

Register

Course Description

Crisis Supervisors play a critical role in supporting and sustaining the crisis workforce. In order to attract and retain qualified crisis staff, supervisors need exceptional skills in both the administrative and clinical aspects of supervision. This course will build upon lessons learned in BHTP's Practicing Effective Management and Reflective Supervision, covering topics such as recognizing and responding to the secondary traumatic stress and burnout; building effective partnerships; and managing conflict with collaborative partners.

Learning Objectives: 
Part 1: Recognizing & Responding to Burnout & Secondary Trauma 

• Differentiate between burnout, secondary trauma, and moral injury.
• Recognize why and how these three conditions can show up in crisis teams.
• Identify practical strategies to best respond to these three conditions in crisis teams.

• Identify and analyze the root causes of conflict.
• Improve communication techniques.
• Understand emotional intelligence and how it can improve management.

• Identify practical strategies to engage and build community partnerships in crisis care.
• Articulate an approach to sustain inter-agency partnerships, even when conflict arises.

Tess Parker, LMSW

Tess Parker is an accomplished trainer, clinical therapist, and educator. As a former program director in behavioral health, she leverages her Master of Social Work from the University of Denver in a career dedicated to serving individuals experiencing mental health emergencies in both outpatient, and residential settings. Tess believes authenticity and vulnerability are at the core of human connection, and this belief is the foundation of her clinical and consultative approach. Tess has an uncanny ability to strategically identify critical gaps in care and then create programs to bridge those gaps and truly save lives. She is also an avid writer, a minimalist at heart, and values meaningful connections with persons served, customers, and her community.

Adam Graham, LPC-MHSP

Adam Graham, LPC-MHSP, loves helping interdisciplinary groups find new solutions to challenging problems. From the medical, psychological, recovery, and law enforcement communities to government to the private sector, Adam has gained invaluable experiences and insights that, in dialogue, can move mountains to serve people experiencing a mental health crisis. Trained as a clinical therapist, Adam has served these groups in his 14 years in the community mental health system as a clinician and emergency psychiatric services director, as well as in the roles of professor, threat assessment consultant to federal law enforcement, and international volunteer aid worker. Based in Nashville, TN, he joyfully fulfills the local obligation to be a musician, as well as an experienced trainer, presenter, problem-solver, and leader.