COVID-19: See our Phoenix Forward page

Learning Remotely

This guide points to resources for learning remotely that are available to UW-Green Bay students.

Remote Lab

Remote Lab offers students access to lab computers from a personal device with an internet connection.
You can access a campus Windows computer by logging into Remote Lab for Students and selecting a campus lab.


List of Software Configurations in the Campus Computer Labs: PLEASE NOTE: Access to campus macOS devices is not available in Remote Lab.

We have a limited number of concurrent connections for Remote Lab, so we strongly recommend that students only use Remote Lab for special software application; we also recommend all Microsoft Office applications be accessed either via Office 365 online or through the Office 2019 download.  See below for more details.  
 

What FREE Software is available to students?

Software is available online from a personal device with an internet connection and a student UWGB account.  Most of this software can also be downloaded on Windows, macOS, Android, and iOS personal devices.  Chromebooks are not compatible with downloaded software.
 
Office 365 (O365) and Office 2019 Apps
Office 365 is a cloud suite of applications that is available online.  Office 2019 is a suite of applications that is available as a download after you log into your Office 365 online portal.  Applications included are Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive, OneNote, and many other work productivity apps.
Website: https://portal.microsoftonline.com/
Apps available for download: Yes
Instructions to Access Office 365 Online: https://uknowit.uwgb.edu/45718
Instructions to Download Office 2019 Applications: https://uknowit.uwgb.edu/99319
These instructions help students install Word, Excel, PowerPoint, Outlook, OneNote, Publisher, and Access on up to 5 devices including Windows, macOS and other mobile devices, including Windows tablets and iPads. Students can also install the mobile applications on iPhones and Android phones.

Microsoft Teams
Purpose: Microsoft Teams is a chat-based collaboration tool that provides dispersed teams with the ability to work together and share information in a common space. To start using Microsoft Teams, log into the Office 365 Portal with your credentials and look for Teams under the list of add-ins.  The Teams app can also be downloaded and used as an app on your PC.

Features: View your calendar; schedule meetings; make voice or video calls; chat with colleagues; collaborate as a team; access, share and edit documents (Word, Excel and PowerPoint) in a shared location.

Get Started: Welcome to Microsoft Teams
PDF guide to learn the basics: Quick Start Guide for Teams
Teams App Download: Windows, Android or iOS Download
Learn more: End user training for Microsoft Teams
 
OneDrive
Most of you should already be saving your files to your OneDrive so you should have access to your files from anywhere you have an internet connection. If not, here are some getting started tips for OneDrive.

If you have been saving files to your M: drive you will need to move your files from your M: drive to your OneDrive.

SPSS
For those students in courses that require SPSS software, we recommend that you use the UWGB SPSS website to download and install the software. Please know that SPSS will not work on a Chromebook.

MATLAB

Millions of engineers and scientists worldwide use MATLAB to analyze and design the systems and products transforming our world. The matrix-based MATLAB language is the world’s most natural way to express computational mathematics. Built-in graphics make it easy to visualize and gain insights from data.

For installation instructions, visit the following KB: https://uknowit.uwgb.edu/104832

Academically-Priced Software and Hardware

Dell
Dell University has PCs, laptops, monitors and more available at a discounted rate for UW-Green Bay students. 

Apple
Apple Education Pricing is available for Mac and iPad products as well as Apple Music for free for 3 months.

WISC and OnTheHub
Academically-priced software is available to you for personal purchase at WISC and OnTheHub Software.

For more information on discounts, visit www.uwgb.edu/discounts.

Please note these are for personal purchases and no university funds are to be used.


Secure Your Account

With the University’s transition to Microsoft’s Self-Service Password Reset (SSPR) Tool, it’s easier than ever to reset your password.  With the SSPR Tool, students can unlock their accounts and change their passwords whenever they want – all without contacting the Help Desk!  For more information, visit www.uwgb.edu/reset

To use the SSPR Tool, students must first add verification methods to their account.  To add your authentication methods, use the following link: https://aka.ms/ssprsetup.  Detailed instructions for entering your verification methods are included in this KB.  We strongly recommend setting up your authentication methods before your next password reset.  Be sure to add two verification methods should one be compromised. 

To reset your password, use the following KB to determine which reset method to use: https://uknowit.uwgb.edu/106172. Passwords should be reset every 180 days.

As always, if you have questions or receive an error message not covered in one of the above KBs, call the Help Desk at (920) 465-2309 or email helpdesk@uwgb.edu


Get help!

The Help Desk is available to you for support and can be reached via phone at 920-465-2309 or via email at helpdesk@uwgb.edu. We anticipate a higher than normal call volume during peak times in the semester, so please leave a message with your name and the best phone number, and a staff member will contact you back as soon as possible. In addition, you can also search UKnowIT for self-service articles.

The IT Division is committed to supporting your needs and we thank you in advance for your patience as we provide support to the entire University community.
 

Message from Cyber Travis

Please remain vigilant for scams related to coronavirus 2019 (COVID-19). Cyber criminals may send phishing emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment or hyperlink, and be wary of social media pleas, texts or calls related to the COVID-19.
Take the following precautions:
  • Avoid clicking on links in unsolicited emails and be wary of email attachments. Remember one click is too many!
  • Use trusted sources—such as legitimate, government websites—for up-to-date, fact-based information about COVID-19.
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.
  • Verify a charity’s authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information.
  • Continue to visit https://www.uwgb.edu/coronavirus/ for all university communications, as well as our current guidelines, polices, and prevention measures.
As always, if you are suspicious of an email, forward it as an attachment to abuse@uwgb.edu. For instructions on how to do this, visit the following KB: https://uknowit.uwgb.edu/89637. For tips on spotting phishing emails, visit the following page: https://www.uwgb.edu/information-technology/security-policy/phishing-information/.
 

Tips for Learning Remotely

We invite you to check out the following UWGB resource: 10 Tips for Learning Remotely.