COVID-19: See our Phoenix Forward page

Working Remotely

This guide provides useful resources for telecommuting and working remotely that are available to UW faculty and staff.

How to Connect with VPN Software (By Device Type)

While off-campus, faculty and staff can use the Virtual Private Network (VPN) software to connect to the university VPN. This will allow you to securely access UWGB network files and remote into your office computer. VPN software is preinstalled on UWGB laptops.  If you use a personal PC (Windows or macOS), the VPN software will need to be installed.  See below for more details.  
 

VPN Software Use by Device Type

UWGB Windows & Mac Laptops - Laptop VPN software is preinstalled
Before using the preinstalled VPN software off-campus, EACH USER must log onto the laptop while it is still on campus.  This step will create a user profile on the laptop.

Use this VPN User Guide for UWGB Windows Laptops: https://uknowit.uwgb.edu/81430
The guide includes:
  • How to sign into the VPN
  • How to access shared drives and use your M: drive exactly like you do on campus
  • How to use the full features of Outlook
  • How to install software using Make Me Admin
  • How to change your password while connected to the VPN
Additional guides:
How to Install software from Software Center
Software Center Updates - Manual or Automatic?
 
Personal Windows 10 PC - VPN software must be installed
1. Prepare your PC: 2. Install SafeConnect VPN Software on Windows 10: https://uknowit.uwgb.edu/98787
 
Personal macOS Catalina PC - VPN software must be installed
1. Prepare your PC: 2. Install SafeConnect VPN Software (macOS Catalina): https://uknowit.uwgb.edu/98830

3. (Optional) Connecting to Network Shares:
https://uknowit.uwgb.edu/21333
 

Remoting into Your Office Computer

You can use the Remote Desktop Connection app to securely connect to your work computer from home and access all your programs, files, and network resources. Making this connection allows you to use your office computer as though you were using it from the office. A VPN connection is required to use the Remote Desktop Connection app. The Remote Desktop Connection app can only be used to remote into a Windows 10 office PC. Remoting into an office macOS device is not supported.
 
You must be added as a Remote User on your office computer. Please send your office computer GB number to the IT Help Desk to be set up. Computers must be powered on and not asleep in order to connect to them. If you need help accessing your work computer or you need your work computer powered on, please contact the IT Help Desk.

To use a Windows 10 PC to remote into an office Windows 10 PC: To use a macOS Catalina PC to remote into an office Windows 10 PC: To use a Chromebook to remote into an office Windows 10 PC:

Remote Meetings, Voice Calls, and Collaboration Tools

A variety of tools can be used to schedule remote meetings. Use this guide to select the right tool for your remote meeting: https://uknowit.uwgb.edu/99903.

Brief descriptions of how to use Microsoft Teams, Cisco Jabber, and Conference Now are included below.
 
Microsoft Teams
Purpose: Microsoft Teams is a chat-based collaboration tool that provides dispersed teams. Microsoft allows your teams to work together and share information in a common space. To start using Microsoft Teams, log into the Office 365 portal with your credentials and look for Teams under the list of add-ins.  The Teams app can also be downloaded and used as an app on your PC.

Features: View your calendar; schedule meetings; make voice or video calls; chat with colleagues; collaborate as a team; access, share, and edit documents (Word, Excel, and PowerPoint) in a shared location.

Get Started: Welcome to Microsoft Teams
PDF guide to learn the basics: Quick Start Guide for Teams
Teams App Download: Windows, Android or iOS Download
Learn more: End user training for Microsoft Teams
 
Cisco Jabber
Purpose: Cisco Jabber is used to associate a UWGB phone extension with a mobile phone and/or Windows 10 computer.

How it works: Inbound calls to a UWGB phone extension will ring on a Jabber Client installed on a mobile device and/or a Windows 10 computer.  All outbound calls made from a Jabber client are identified as a UWGB phone extension.  Multiple extensions can be tied to the same mobile phone and/or Windows 10 computer.  Jabber calls can be voice or video calls.
 
Contact the IT Help Desk to setup your UWGB extension in Jabber and assign your phone extension to a mobile device and/or to a Windows 10 computer.

Jabber Client Installation Instructions
iOS: https://uknowit.uwgb.edu/99102
Windows 10: https://uknowit.uwgb.edu/99296
Android: https://uknowit.uwgb.edu/98972

Did you know?
You can host up to 6 participants on a Jabber conference call.  Learn more: https://uknowit.uwgb.edu/87933
 
Cisco Conference Now
Requirements: A UWGB phone extension.
Purpose: Cisco Conference Now is used to schedule call-in meetings with up to 25 participants. Voice only call.
Organizer Website: phone.uwgb.edu
Organizer Instructions: https://uknowit.uwgb.edu/79129
Participant Instructions: https://uknowit.uwgb.edu/99615

Did you know?
Conference Now Meeting Numbers and Attendee Access Codes never expire and can be used multiple times.
 

Accessing Office Phone and Voicemail

You can access your voicemail remotely and forward calls from an office phone to a cellular or home telephone number. 

Office Phone
To access your VOIP phone remotely, go to phone.uwgb.edu and log in; from there you will see the options available to you, such as forwarding calls. 

Voicemail
For more information on your voicemail, reference the following instructions:

What FREE Software is available to Faculty and Staff?

Software is available online from any device with an internet connection and a UWGB account.  Most of this software can be downloaded to Windows, macOS, Android, and iOS personal devices.  Chromebooks are not compatible with the software listed below.
 
Adobe Creative Cloud
Adobe Create Cloud is a powerful suite of applications that is available online.  Each application is also available as a download from your Adobe Creative Cloud portal.  Applications included are Photoshop, Illustrator, Acrobat DC, InDesign, and many other apps to showcase your creativity!

Website: https://creativecloud.adobe.com/
Apps available for download: Yes
Instructions: https://uknowit.uwgb.edu/106468
 
Office 365 (O365) and Office 2019 Apps
Office 365 is a cloud suite of applications that is available online. Office 2019 is also suite of applications that is available as a download. To access Office 2019, you must log into your Office 365 online portal and download it from there. Applications included are Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive, OneNote, and many other work productivity apps.

Website: https://portal.microsoftonline.com/
Apps available for download: Yes
Instructions to Access Office 365 Online: https://uknowit.uwgb.edu/45718
Instructions to Download Office 2019 Applications: https://uknowit.uwgb.edu/99319
These instructions help with installing Word, Excel, PowerPoint, Outlook, OneNote, Publisher, and Access on up to 5 devices including Windows, macOS, and other mobile devices, including Windows tablets and iPads. You can also install the mobile applications on iPhones and Android phones.

 

OneDrive
Most of you should already be saving your files to your OneDrive, so you have access to those files from anywhere you have an internet connection. If not, here are some getting started tips for OneDrive: https://uknowit.uwgb.edu/91061
 
MATLAB

Millions of engineers and scientists worldwide use MATLAB to analyze and design the systems and products transforming our world. The matrix-based MATLAB language is the world’s most natural way to express computational mathematics. Built-in graphics make it easy to visualize and gain insights from data.

For installation instructions, visit the following KB: https://uknowit.uwgb.edu/104832

Changing Your Password: Helpful Reminders

If you have a university-owned PC or macOS device, use the Change Password function on your device to change your password. Follow these instructions for your next password reset: https://uknowit.uwgb.edu/22632. After a password reset, applications such as VPN, Jabber, Outlook, Teams, and OneDrive will prompt you to enter your new password.

If you do not have a university-owned PC or macOS device, use the Microsoft Self-Service Password Reset Tool (SSPR) to change your password; this tool can also be used if you've forgotten your password.  

It is strongly recommended you set up authentication methods in SSPR prior to your next password reset. To add your authentication methods, follow this link: https://aka.ms/ssprsetup.  For instructions, see the following KB: https://uknowit.uwgb.edu/106177.

Get Help!

The Help Desk is available to you for support during this time. The Help Desk can be reached via phone at 920-465-2309 or via email at helpdesk@uwgb.edu. We anticipate a higher than normal call volume, so please leave a message with your name and the best phone number, and a staff member will contact you back as soon as possible. In addition, you can also search UKnowIT for self-service articles.

Learn more about working remotely at LinkedIn Learning. Sign in with your UWGB credentials.

Finally, the IT Division is committed to supporting your needs during this time, and we thank you in advance for your patience as we provide support to the entire University community.