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All campuses are closed to public per state emergency order. All classes at all UW-Green Bay campuses will be taught via alternative delivery methods through the summer. Visit our coronavirus (COVID-19) website for more information.

Working Remotely

This guide points to useful resources for telecommuting and working remotely that are available to UW faculty and staff.

Connecting to the UW network with a VPN

While off-campus, faculty and staff can use VPN software to connect to the university Virtual Private Network (VPN). This will allow you to securely access UWGB network files and remote into your office computer. VPN software is preinstalled on UWGB laptops.  If you use a personal PC (Windows or macOS), the VPN software will need to be installed.
 

VPN Software Use by Device Type

UWGB Windows & Mac Laptops - VPN software is preinstalled
To use the preinstalled VPN off-campus, EACH USER of the laptop must log onto the laptop while it is still on campus with either a wired or wireless connection.
Here is a VPN User Guide for UWGB Windows Laptops: https://uknowit.uwgb.edu/81430
The guide includes:
  • How to sign into the VPN
  • How to access shared drives and use your M: drive exactly like you do on campus
  • How to use the full features of Outlook
  • How to install software using Make Me Admin
  • How to change your password while connected to the VPN
How to Install software from Software Center
Software Center Updates - Manual or Automatic?

 
Personal Windows 10 PC - VPN software must be installed
To prepare your PC before installing the VPN software: Installing SafeConnect VPN Software on Windows 10: https://uknowit.uwgb.edu/98787
 
Personal macOS Catalina PC - VPN software must be installed
To prepare your PC before installing the VPN software: Installing SafeConnect VPN Software on macOS Catalina: https://uknowit.uwgb.edu/98830
Connecting to Network Shares - https://uknowit.uwgb.edu/21333
 

Remoting into Your Office Computer

You can use the Remote Desktop Connection app to securely connect to your work computer from home and access all your programs, files, and network resources as though you were sitting in front of your computer. A VPN connection is required to use the Remote Desktop Connection app. The Remote Desktop Connection app can only be used to remote into a Windows 10 office PC. Remoting into an office macOS is not supported.
 
You must be added as a Remote User on your office computer. Please send your office computer GB number to the IT Help Desk to be set up. Computers must be turned on and not asleep in order to connect to them with the Remote Desktop Connection app. If you need help accessing your work computer or for your work computer to be turned back on, please contact the IT Help Desk.

To use a Windows 10 PC to remote into your office Windows 10 PC: To use a macOS Catalina PC to remote into your office Windows 10 PC: To use a Chromebook to remote into your office Windows 10 PC:

Remote Meetings, Voice Calls, and Collaboration Tools

A variety of tools can be used to schedule remote meetings. Use this guide to Select the Right Tool For Your Remote Meeting https://uknowit.uwgb.edu/99903.

A brief description of how to use Microsoft Teams, Cisco Jabber and Conference Now is included below.
 
Microsoft Teams
Purpose: Microsoft teams is a chat-based collaboration tool that provides dispersed teams with the ability to work together and share information via a common space. To start using Microsoft Teams, log into your Office 365 Portal with your credentials, look for Teams under the list of add-ins.  The Teams app can also be downloaded.

Features: View your calendar; schedule meetings; make voice or video calls; chat with colleagues; collaborate as a team; access, share and edit documents (Word, Excel and PowerPoint) in a shared location.

Get Started: Welcome to Microsoft Teams
PDF guide to learn the basics: Quick Start Guide for Teams
Teams App Download: Windows, Android or iOS Download
Learn more: End user training for Microsoft Teams

Did you know?
Microsoft Teams will eventually replace Skype for Business.
 
Cisco Jabber
Purpose: To associate a UWGB phone extension with a mobile phone and/or Windows 10 computer.

How it works: Inbound calls to a UWGB phone extension will ring on a Jabber Client installed on a mobile device and/or a Windows 10 computer.  All outbound calls made from a Jabber client are identified as a UWGB phone extension.  Multiple extensions can be tied to the same mobile phone and/or Windows 10 computer.  Jabber calls can be voice or video calls.
 
Contact the IT Help Desk to setup your UWGB extension in Jabber and assign your phone extension to a mobile device and/or to a Windows 10 computer.

Jabber Client Installation Instructions
iOS: https://uknowit.uwgb.edu/99102
Windows 10: https://uknowit.uwgb.edu/99296
Android: https://uknowit.uwgb.edu/98972

Did you know?
You can host up to 6 participants on a Jabber conference call.  Learn more: https://uknowit.uwgb.edu/87933
 
Cisco Conference Now
Requirements: A UWGB phone extension.
Purpose: To schedule a call-in meeting with up to 25 participants. Voice only call.
Organizer Website: phone.uwgb.edu
Organizer Instructions: https://uknowit.uwgb.edu/79129
Participant Instructions: https://uknowit.uwgb.edu/99615

Did you know?
Conference Now Meeting Numbers and Attendee Access Codes never expire and can be used over and over.
 

Accessing Office Phone and Voicemail

You can access your voicemail remotely and forward calls from an office phone to a cellular or home telephone number.  To access your VOIP phone remotely, go to phone.uwgb.edu and log in.  From there you will see the options available to you, such as forwarding calls.  For more information on your voicemail, reference the following instructions:

What FREE Software is available to Faculty and Staff?

Software is available online from any device with an internet connection and a UWGB account.  Most of this software can also be downloaded to Windows, Mac OS X, Android and iOS personal devices.  Chromebooks are not compatible with downloaded software.
 
Adobe Creative Cloud
Adobe Create Cloud is a powerful suite of applications that is available online.  Each application is available as a download from your Adobe Creative Cloud portal.  Applications included are Photoshop, Illustrator, Acrobat DC, InDesign and many other apps to showcase your creativity!

Website: https://creativecloud.adobe.com/
Apps available for download: Yes
Instructions: https://uknowit.uwgb.edu/99121
 
Office 365 (O365) and Office 2019 Apps
Office 365 is a cloud suite of applications that is available online.  Office 2019 is a suite of applications that is available as a download after you log into your Office 365 online portal.  Applications included are Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive, OneNote, and many other work productivity apps.

Website: https://portal.microsoftonline.com/
Apps available for download: Yes
Instructions to Access Office 365 Online: https://uknowit.uwgb.edu/45718
Instructions to Download Office 2019 Applications: https://uknowit.uwgb.edu/99319
These instructions help with installing Word, Excel, PowerPoint, Outlook, OneNote, Publisher, and Access on up to 5 devices including Windows, Macs and other mobile devices including Windows tablets and iPads. You can also install the mobile applications on iPhones and Android phones.


OneDrive

Most of you should already be saving your files to your OneDrive so that you should have access to those files from anywhere you have an internet connection. If not, here are some getting started tips for OneDrive.
 

Get Help!

The Help Desk will be available to you for support during this time. The Help Desk can be reached via phone at 920-465-2309 or via email at helpdesk@uwgb.edu. We anticipate a higher than normal call volume, so please leave a message with your name and the best phone number, and a staff member will contact you back as soon as possible. In addition, you can also search UKnowIT for self-service articles.

Learn more about working remotely at LinkedIn Learning. Sign in with your UWGB credentials.

Finally, the IT Division is committed to supporting your needs during this time, and we thank you in advance for your patience as we provide support to the entire University community.