Provost and Vice Chancellor for Academic Affairs

Office of the Provost

Student Complaints

The university collects and reviews complaints brought forward by students as a best practice in order to maintain a high quality education and student experience.   Per requirements of the Higher Learning Commission, the University collects this information and to report how complaints were resolved.   Complaints only need to be reported if the two parties are unable to resolve the matter and the student opts to go the next step to a third party with authority over the matter (i.e. Chair, Dean, Director, HR).   The Student Complaint Form is for that third party to record such complaints when they are received.   After a report is entered it will go to the Complaint Manager for that College or Division, who will follow up and add notes to document the manner and timeline of resolution.    All complaints are reviewed by the Student Complaint Review Committee to ensure proper documentation is in place for HLC review.    For more information about the complaint process, see the Policy and Procedure for Tracking Student Complaints.

If you encounter technical issues using the Student Complaint Form, please contact the Dean of Students Office (920-465-2152 or olkowskm@uwgb.edu) for assistance.