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Electronic Refunds

The fastest, most convenient way for you to get your refund is to sign up for electronic refunds. If you do this, any excess balance on your account — whether it's from overpayment, a surplus in financial aid, or you had to withdraw — will automatically be direct deposited into your personal checking or savings account. 

Once you enroll in Electronic Refunds this will be in effect the entire time you are a student at UW-Green Bay or until you un-enroll from electronic refunding. If your banking information changes, you will need to update your account information on the Electronic Refund page. If we are notified by our bank that your account information is incorrect, this could result in a two week delay of receiving your refund as a paper check.

Other Refund Options

If you do not wish to set up automatic direct deposits with electronic refunds, a paper check will be mailed to your SIS 'home' address. International student paper refund checks will be mailed to your dormitory address.

How to Set Up Electronic Refunds

Turn Off Your Pop-Up Blocker

When signing up for Electronic Refunds, you may want to check if your pop-up blocker is on. You may need to temporarily disable it for the electronic deposit sign up page to appear.

  1. Sign in to SIS.
  2. Click on the "Student Billing" tile
  3. Click on the left “Payments and Refunds” then click on the “Make a Payment/Manage Refunds” link
    1. This will bring you to our online payment vendor screen Nelnet Business Solutions (NBS).
  4. Click the "Manage Refunds" button under the "Refunds" section.
  5. Nelnet requires an additional confirmation step for students enrolling for the first time in electronic refunding or changing their existing refund method. The confirmation step generates a text or email message to the student with a unique authorization code. You must enter this code before completing enrollment or changing their refund method.
    1. A “Manage Mobile Alerts” screen will pop up where you can sign up to have the unique authorization number sent to your personal phone as a text.
    2. Confirm Your Identity By Text - Check this box if you want the authorization code texted to you
    3. 10 Digit Phone Number - Enter in the 10-digit phone number to receive text
    4. Save - Click to save
  6. On next screen click the "Bank Account (Direct Deposit)" button. Complete all banking information boxes.
    Click Save to complete enrollment and save banking information.
  7. If anything changes, you can also edit your Electronic Refunding Information here


We're here to Help

Need help? If you have questions about Electronic Refunds, how to set them up, or anything related to student billing, just give us a call at (920) 465-2224 and we'll answer your questions.

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